AOL Desktop Gold


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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.



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  1. Since June 20, 2018 I can no longer text photos to me email address???

    I debugged thoroughly with Spint side and I see that it's been sent on my phone but all of a sudden AOL is not accepting the email in to my email address?? I need to send photos to my email for work and I have the same phone and have been sending myself pics for years, but now I got nothing happening, another instance of your GOLD software sucking out loud?
    Fix this please, you're killing me here!!

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  2. having issues with sign on page - wrong mailbox showing when signing on suellenwill- showing sedonasunrise1 mailbox- happening for 3 days n

    having issues with sign on page - wrong mailbox showing when signing on suellenwill- showing sedonasunrise1 mailbox- happening for 3 days now- kindly fix ASAP-

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  3. Remove Google ads from Mailbox and e-mail windows - 4 times it's tried to force me to download a virus and I've had to shutdown

    In at least 4 instances since Desktop Gold was established, an audio ad has said in part "you may have a virus" and attempted to force a download which when cancelled just popped up again. The only way to get rid of it was in Task Manager (Windows 7) by forcing AOL to shutdown. If this continues, I'll close my 20+ year PAID AOL account

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    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

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    Let me put you in touch with one of our technicians to check if they can help you out. Please call the AOL Desktop Gold team at 1-888-265-3733

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    I’d like to have one of our Technical Support agents investigate this. Please call us at 1-888-265-3733. Our experts are available 24/7 by phone.

  6. Email bug again.

    Starting today (6/3) my emails are being rejected... The dreaded Mailer email shows that the address I'm sending to has added an aol.com to the address for whatever reason... Wazzz up now??

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  7. Issue happening for several weeks

    Receiving error messages when trying to send emails from Desktop Gold.

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  8. AOL Mail snafu

    On Friday 5/27/2018 I saved an email to my "On AOL folder" in a sub folder
    On Monday 5/28/2018 not only was my "On AOL" folder empty, my address book was gone, and all sent/saved mail after 2014.
    WTF is going on with AOL.
    The only reason to keep AOL, is so much data is archived on it.... if I can't retrieve that data, there isn't much point in remaining on AOL, now is there?

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  9. Reminders not being sent

    Another Reminder was not sent to my mailbox yesterday. At this point more are not being sent than are. Actually, I don't remember the last one that I did receive.
    Previous to Gold I had been told to set them on aol mail/IE. What's the point of that? We pay to use the desktop software.

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  10. please fix the mail?

    I am not getting important emails, I sent 6 messages from my phone only received 2, just sent another one and it's not there, they are not in my spam either.

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    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

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    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

  12. mail settings

    I have made at least eight attempts to change my font and point to a different choice. It keeps going back to a default setting. Does anyone know how to make the new choice "stick"?

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    We are unable to replicate this. Please call at 1-888-265-3733. One of our Technical Support agents can help you with this.

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  14. Cannot send mail to addresses @cox.net, Why???

    Why can I not all of a sudden send email to addresses @cox.net?? Have I set something wrong? Is cox.net rejecting mail??

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    Let me put you in touch with one of our Technical Support agents to look more into this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

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