AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
216 results found
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"Block mail containing specific words and phrases" doesn't seem to be an option
In several other posts re "Spam," you suggest:
"We recommend setting up a content filter in order to block mail containing specific words and phrases. To do this in AOL Desktop Gold, please follow these steps:
- Click “Mail” at the top left.
- Select “Block Unwanted Mail” from the drop-down menu.
- Check the “Block mail containing specific words and phrases” option.
- Add postmaster-relay the in the box below.
- Click Save at the bottom."
The problem is--"Block mail containing specific words and phrases" doesn't appear to be an option anymore! Where did it go?
I am using AOL Desktop Gold Revision 11.0.2007.…
Let me put you in touch with one of our Technical Support Agents to help you with this. Please call at 1-888-265-3733. Our team is available 24/7 by phone.
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Can't get rid of spam number
Not only am I still getting a lot of spam, which I keep deleting, but it STILL says I have 5 items DESPITE the FACT that I have already deleted them. What is wrong with AOL? I don't need this aggravation...I'm going to have to go if you can't return 'Gold" to some semblance of 9.2, which I never had problems with!
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.
Our experts are available 24/7 by phone.
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Please bring back the copy and paste ability in the address boxes
Copying and pasting addresses in the address boxes. Also please allow for editing. It is ridiculous to ave to erase an entire address since the ability to edit is no longer in existence.
This issue should be fixed. If you still have problems please reach out to our technical support agents by calling 1-888-265-3733.
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BCC RECIPIENTS NO LONGER SHOWING UP + GETTING ERROR MESSAGE WHEN TRYING TO SEND
As of today, the BCC recipient address no longer show; I have to click on the Details link for a window to pop up which is a bothersome extra step. What happened??? Also, when I try to send the same list of recipients, an error message no pops us, "Mail failed to send due to error", but it doesn't say WHAT IT'S DUE TO OR HOW TO FIX IT. ASAP PLEASE ADVISE!!!!!
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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VERY IMPORTANT email photos disappearing when save into a "saved on aol" folder. Why does this happen?
I have had some extremely important photos sent to me via aol email and have tried to save them in a "saved on aol" folder, only to discover that they are no longer accessible when I try to retrieve them. A short note/description of what the picture may contain appears in writing but no picture/photo. I have lost some extremely important family pics because of this. I am truly frustrated with this and would like to know why it keeps happening. FIX IT....SERIOUSLY !
Let me put you in touch with one of our Technical Support Agents to help you with this. Please call at 1-888-265-3733.Our experts are available 24/7 by phone.
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Email kills AOL
Frequently I click on Send and AOLGold goes away. Most of the time the email was not sent.
Let me put you in touch with one of our Technical Support agents to investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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Mail Service
Go back to the old way. Set up AOL letters to be larger. Do something about 1/2 email I never get. I am slowly using other email addresses to move out of AOL. I have been using this service for years and I must agree with all the complaints being sent to you. I may lose $31 bc an email ***** sent me did not get through. Have you gotten too big? Sometimes less is more. Keep it simple and fix what is broken before making changes.
Let me put you in touch with one of our Technical Support agents to investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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I have 2 accts, I am unable to get email from the 2nd acct for 2 days now.
I have 2 accts but can only get mail from the main acct. I need both.
Let me put you in touch with one of our Technical Support Agents to help you with this. Please call at 1-888-265-3733.Our experts are available 24/7 by phone.
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Why am I not receiving any photos sent to AOL address from my cell phone now?
Why am I not receiving any photos sent to AOL address from my cell phone now?
Let me put you in touch with one of our technicians to check if they can help you out. Please call the AOL Desktop Gold team at 1-888-265-3733
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Deleting old emails puts ALL NEW emails in trash fix this please
Deleting old emails puts ALL new ones in the trash folder fix this
Let me put you in contact with the AOL Desktop Gold team so they can help you out. Please call them at the number 1-888-265-3733
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HELP WITH MAIL N SIGN ONS
WHAT HAS HAPPENED TO MY PICTURE INSERT ITS NOT WORKING ANYMORE, AND WHEN I SIGN ON AOL YOU HAAVE MESSAGES THERE FOR D/L AND IT FREEZES ME TO WHERE I HAVE TO SIGN OFF N THEN BACK ON CAN YOU FIX THIS PLZ N WHEN ARE WE GOING TO GET INSTAND MESSENGER BACK
Let me put you in touch with one of our technicians to check if they can help you out. Please call at 1-888-265-3733.
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Emails do not close, do not allow all apps to work on email screen.
I have to cancel after I send all emails to MSN beccause GOLD is horrible and there are many problems daily .
I would like to have a technician further investigate this. Please call the AOL Desktop Gold team at the number 1-888-265-3733.
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AOL several times a day deletes 2 e-mails at a time instead of 1 e-mail. Please fix!!!
See above-deletes 2 at a time every 4th or 5th E-mail.
Let me put you in touch with a technician to see exactly what’s causing this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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Edit Button
Every time I clicked on the edit button it will take 3 times to load up the options for copy and paste. Also, sometimes there are broken image of the "write mail".
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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I can no longer send blind copy emails as I have done for 20 years to a closed group
For 20 years I have sent blind copy emails to 300 or more people that request them. I did this in groups of less than 150. Now AOL won't permit me to send these emails
Please call our AOL Desktop Gold team at the number 1-888-265-3733, in order to have one or our Technical Support Agents investigate the cause of this issue.
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Auto Spell Check does not recognize correctly spelled technical terms & won't send due to "Error" which does not exist !!
Your Auto Spell Check does not recognize technical terms & product names, so it won't send email claiming there is an "Error",.... The error is the stupid spell check, dump it, please, tired of having it refuse to send valid emails out
Let me put you in touch with one of our Technical Support agents to investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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Error Messages Keep Telling Me My Mail Cannot Be Sent Because of Some Error
Sometimes I get a message that says my mail cannot be sent because of an error yet it will send if I put it into Mail Waiting to be Sent. Other times it says We Seem To Be Having Trouble Loading Your Mail. Try Again in 5 Minutes. But five minutes, ten minutes, half an hour later and it still won't send my mail!!
Let me put you in touch with one of our Technical Support agents to investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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Partially disabled mail filing
Using my resident AOL Gold desktop...
-- when I open my "Incoming/Saved Mail" folder...
-- RIGHT click on a message, on which I copied myself...
-- go to "Move to"...
-- "On My PC"...
-- the "Mail You've Sent" option is DISABLED.WHY ??
We must be able to file a message ANYWHERE WE WANT TO.
Options should NOT be disabled.
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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I can't send emails from AOL. It closes AOL when I hit "Send"
I can read emails, but I can not send any. AOL closes when I hit "Send". What is going on.
Let me put you in touch with one of our Technical Support agents to look more into this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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Email links
When I need one of my online vendor accounts to send me a link in order to reset my password...and it comes from an automatic system...It never comes through! I've contacted you on this issue before. I give them my gmail address now. I don't know what you changed...I don't have them blocked, I never had this issue with the old AOL. seriously thinking of not paying for gold...it doesn't work properly
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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