AOL Desktop Gold
This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.
Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
60 results found
-
Fix the problem as soon as it is reported, don't ignore it.
"Report a Bug" ignored my report about the problem with the email text upon sending; it is not readable after being sent. Two weeks have passed, and they haven't fixed the problem. They also haven't fixed the bug for phone calls, because they only accept texts on a cell phone to send the verification code. What kind of service are they offering us when they don't fix the problems in their application? Is it worth continuing to pay AOL when the customer is left dissatisfied?
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
-
AOLD Desktop Gold
When trying to add the account on the Aol Desktop Gold i see the error " We could not sign you in. Try again from a different device. "
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
-
CANCEL
I WANT TO CANCEL SYSTEM MECHANIC
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
-
need help signing in and having multiple accounts on my sign in
I am unable to add multiple accounts on my aol desktop gold. It will not save my usernames and I have to sign in each time with my password and it also asks for 2 step verification. I have talked to tech support and they remotely used my computer to fix the problem, but was unable to repair. this. Please help!!!!!!!!!!!!!!!!!!!
Hi there! We are sorry for any inconvenience you have experienced. To better understand and address this matter, kindly direct message us on X at @AOLSupportHelp or on Facebook via our AOL Customer Care page. Alternatively, if you do not utilize social media, please visit help.aol.com. Thank you.
-
recent activity
when i sign in with my aol account through Aol desktop gold and go to the browser of aol desktop gold is not showing my activity, on the site password.aol.com on the recent activity page and i'm also connected with my phone and that activity on the phone is showing the problem is when i use aol desktop gold on the pc.
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.
-
account email notices differ. Same account, different computers
I use Gold on two computers. I have a number of email addresses. In one computer when I click to change accounts the number of emails unread shows in a window. On the other computer it does not. How can you resolve this difference?
I’d like to have one of our Technical Support agents investigate this. Please call us at 1-888-265-3733. Our experts are available 24/7 by phone.
-
AOL scamming senior citizens
How dare AOL try to scam me to pay $100 to remove virus software from computers in my household !!! After trying to download AOL Gold I received an error message to contact customer support which I did . After talking to several people , one Tech told me my new laptop had a virus and it will travel to all the computers in the household and he can clean them all for $ 99.99 . I am a Senior citizen and I believe AOL was trying to take advantage of me, by trying to make me believe this BS…
Please call our team at 1-800-827-6364 to look more into this.
-
Problem
Every since windows update I no longer can excess my benefits and half my favorites. I would like to know why this is effecting my account and is there a soluation ?
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
-
Software stops working
Not sure exactly what the reason is but I have to re-install AOL Gold often, the premium security turns off and the settings menu will not open. I do not know the cause of this and it seems to just randomly happen, some weeks there is no issue. Other weeks it is 2 to 4 times a day, all of the settings will not open.
-
Automated System
on the automated system tried a lot of times telling the exact email address and it kept telling me they cant find my email address
- ongoing for 2 yearsIf the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
-
Sloppy Service
I'm certain this will be ignored, but lately AOL has become one major pain in the butt, First there is the delay is getting on after log one. Then, and the worst, is having to wait 30 seconds (& that is not a guess-that was timed.) Then, if lucky or patient enough for get on AOL, there is that "OOPS" page that comes from out of the blue. I've done 30 yrs with AOL , but that will come to an end. NOW, ISN'T THAT A GREAT IDEA!!!!!
A. Rothenbuesher Venice FL> or e
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
-
HOW TO STORE MY PASSWORD
For 31 yrs of my AOL service I've been able to Store Passwords by typing that phrase into a box using Control K, then following the very simple process offered by AOL.
Today I get no process for storing my password. Worse yet, I can't find any free "HELP" function available to me -- even though I pay $40/mo to AOL. That really sucks, unless someone reading this cares to help me store my password.
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
-
adding new user name to AOL Gold
I am subscribed to AOL Gold and when I tried adding another username, I got the message that I need to subscribe to AOL Gold. Do I have to pay additional fees for each username?
Please call at 1-800-827-6364 and one of our technician will assist.
-
Fix problems
I wish the problems AOL has would be repaired , i cant get into my mail settings to change anything concerning my mail also when i am on AOL as soon as new emails come in it shows the number of emails i have waiting however i am not able to view the emails , i have to log out then log back in before the emails will be able to be viewed. I am paying alot for service that recently has gone down hill , maybe i should check and see if the free edition of AOL is available…
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
-
FEE FOR AOL IS TOO HIGH!!
I have been paying 31.99 for AOL for YEARS and the service has only gotten worse every year. It freezes up daily and for months I couldn't open my mail. I want this amount drastically reduced especially since I could be getting service for FREE!!!!! PLEASE reply to this email and give me a better deal so I won't have to quit using AOL!!!!
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-800-827-6364.
-
Sorry, we don't recognize this email
When I sign up the new aol email account and log in, It alerts Sorry, we don't recognize this email. Please help to check and resolve
Username: **If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
-
Why all of a sudden am i seeing am i robot on the sigh in screen?
just started today and do not like it
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
-
Why is it when I sign in to acess my Aol account my Aol icon had been moved. I feel like someone is opening my Aol account. Can you explain
My AOL account is being accessed during the day and my icon has been moved when i log in. Why is this happening and who accessing my account?
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
-
Is Data Secure by aol included in a subscription to aol
When researching it I get the message that it is not available to me
One of our technical support agents can assist you in this matter. Please reach out by calling: 1-800-827-6364
-
error ET-5005 Requested message or attachment has an incorect ID
When I first sign onto AOL I get error ET-5005. "the requested message or attachment has an incorrect ID. " I get the same error when I access settings. It causes no further complications though, I can proceed as normal. I even uninstalled my AOL destop software and downloaded new software but the same message pops up.
This is a new AOL account, I have been a beta tester on my old account for 10 years and a previous one since 1998. I did save my address book, favorites and settings from my old screen name and applied them to…If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
- Don't see your idea?