AOL Desktop Gold
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This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.
Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
1026 results found
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Get your facts right by hiring people who aren't stupid
"Watergate wasn't Reagan's only scandal in office." Reagan had nothing to do with Watergate. Where the **** do your people come up with this stupidity? Poor education? Worse reasoning skills? He wasn't elected until 6 years after Nixon resigned.
Thank you for your feedback about the article.
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1. Go to “Help” from the top bar
2. Click on “About AOL” -
Since AOL has gone to Gold, the email function of sending Photos in it has gone down the drain. You can't pick the size & it takes forever
Reinstall the old photo format in email for sending photo, the Gold one is terrible.
Although the option to automatically resize the pictures is not available, you can resize embedded pictures by clicking on them, then dragging one of its four corners to the desired size.
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I dont like the pop up AOL "SEARCH THE WEB" every time you sign on
it is already shown on te AOL welcome page(homepage)
To disable the Search Window go to Edit > Startup Settings > Main Tab > uncheck the Search Window box.
The changes are saved automatically.
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Muliple questions and suggestions
How can I turn off the "save" feature when typing an email. It is annoying and the old version didn't have that. I also cannot type emails off-line like I used to be able to do. I want that feature back. Also, when I respond to an email, I erase the text of the email sent to me. AOL changes my preferred font and size of text to some weird font and size so that I have to adjust it again. I really, really want my old desktop software back because this is like going backwards.
The option to compose mail while offline is not available at the moment in the new software.
The “Saved” word appears in the mail compose window to autosave draft locally in case of crash (will re-display mail at next signed on session).
In case you want to disable this feature follow these steps: click on Edit on the top left of the desktop screen and select Mail Settings from the drop-down menu. Click on Advanced tab and un-check the option “Auto save draft emails”. Changes are saved automatically.
To set a default font and text size for mail compose, click on Edit select Mail settings from the drop-down menu. Select the Font and Text tab and choose your preferred font and size of text. Changes are saved automatically.
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Numbers will not copy and paste from Microsoft Word 2016 to AOL Write
When I create a text in Microsoft Word 2016 that includes item numbers in front of listed items and copy/paste it to AOL Write, the text will copy, but the numbers will not.
For example, if I type:
- This is a test
- This is a test
“This is a test” will copy and paste, but the numbers 1 and 2 will not.
This is caused by the fact that the numbered and bullet lists are not composed as text symbols in Microsoft Word. To resolve this please follow the steps below to convert the numbered and bullet lists into text symbols:
1. Open Microsoft Word.
2. Go to File – Options – Advanced.
3. Scroll down to the “Cut, copy, and paste” section.
4. Turn ON “Keep bullets and numbers when pasting text with Keep Text Only option”. -
How can I insert backgrounds in my emails, should be so simple. Also, why can't we use our insert hyperlinks?
How do you insert backgrounds and also, how easy it is to insert and use a hyperlink, but it is gone, now. Bring both of those back, and while you are at it, I would love 9.8
At this time Stationery is unavailable. To insert a hyperlink in your email, first open a Write mail window, then click on the “Insert/edit link” button below the subject line (next to the Picture button).
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Thank you for reaching out to us, we will send this to our Product Engineers and they will look into this to see if they can have it fixed in a future update or release of the software.
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I cannot find my favorites as you have installed a "quick fine" which I detest. I want to be able to use the arrow to scroll down.
I want to be able to use the arrow to scroll down to find my favorites.
You don’t need to use the Quick Find option on the favorites. You can click on the first item in the list, then use the arrows on your keyboard to further navigate.
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Why is it that I cannot open FOX news.
AOL should be non-partisan and allow people to view FOX news.
Try clearing the Footprints in the new AOL Desktop.
Here’s how:
a. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu. b. Select “Clear Footprints” from the Browser Settings.
No need to wait for a confirmation message, the Footprints will be cleared immediately.
In case the issue persists, please call the AOL Desktop Gold team at 1-888-265-3733 to have on of our Technical Support agents further investigate this.
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My software close sometimes when I try to open an email or try to go to a link. Please make it stop.
My software close sometimes when I try to open an email or try to go to a link. Please make it stop. It is frustrating to keep having to reopen the software!
Please send us a crash report in order for our engineers to look into the issue you are experiencing with the software closing unexpectedly. To do that, please follow these steps:
1. Open AOL Desktop Gold.
2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
3. Type a short description of the problem, and click Send.For immediate assistance with this issue, please call us at 1-888-265-3733.
Thank you.
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Syatem Mechanic purchase
I purchased System Mechanic but can't find or use it on my computer
To install your System Mechanic software please follow the steps from the following help article: https://help.aol.com/articles/how-do-i-download-and-install-system-mechanic
For immediate assistance, please call us at 866-485-9217 and one of our agents would be able to assist you with installing the software.
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Please try to import the saved data from the old software into AOL Desktop Gold. To do so, follow the steps in the help article below.
https://help.aol.com/articles/aol-desktop-importing-your-personal-information
If the problem isn’t resolved after running the Import Wizard, please call our AOL Desktop Gold team at 1-888-265-3733 for more assistance.
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Now I can't read AOL news. I click to move forward and the pictures change, but the story remains the same as the first story. Frustrating!
Now I can't read AOL news. I click to move forward and the pictures change, but the story remains as the first story. Very frustrating.
We are unable to replicate the issue. Please clear the footprints in the new software.
Here’s how you clear the Footprints:
a. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu.
b. Select “Clear Footprints” from the Browser Settings.No need to wait for a confirmation message, the Footprints will be cleared immediately.
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I dont want to change my aol password, i just cant remember what it is.
I dont want to change my aol password, but when i go to 'cant remember password' it wont let me check. it says i have to change. All I want to do is check what my password is.
We do not have access to account related information so we are unable to assist you with your password through this forum. We have an article dedicated to a variety of password help resolutions to assist you: aol.it/1Emii0C
If you need further assistance, please contact AOL Customer Support Team at 1-800-827-6364 Monday through Friday between 8AM to 1AM ET, and Saturday between 8AM and 10PM ET, or visit Help.AOL.com."
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AOL Desktop Gold intermittently displays my entered password on my Windows 7 desktop. Please fix the software so that the PW is not shown.
This problem started when the latest release of AOL Desktop Gold was done in the last few days. The problem does not occur on my Windows 10 laptop. It is only on my Windows 7 desktop computer. It is a security concern because my password can be stolen more easily by hackers.
Un-check the box next to Save Password on the sign on screen. This way you have to enter your password every time you log in.
In case the issue persists please call the AOL Desktop Gold team at 1-888-265-3733 in order to have on of our Technical Support agents further assist you.
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email
Want to change font color in emails. Bring back A to do this.
We are unable to replicate the issue you encounter when changing fonts. Please clear the footprints to see if this helps.
Here’s how:
1. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu. 2. Select “Clear Footprints” from the Browser Settings. No need to wait for a confirmation message, the Footprints will be cleared immediately. -
gold no go
Bring back the write mail format that we have before.'
CAN NOT send pictures and attach files now
can not copy a link on news to send to my friends.
Just bring back the old system for mail'
I am paying around 25 dollars a month and my emails are hard to do and and a lot of pop ups adds, that I never had before
Fix it or lose me. Gold is no good
If you want to email a news article to your friends, click on the Heart shaped icon on the top right corner of the webpage and select “Insert in Mail” from the pop-up menu.
If the issue with sending attachments is still ongoing please call at
1-888-265-3733. -
Bring back SpotIM!
Bring back SpotIM so we can have debates with one another like we used to. Just posting and the post getting lost among all the others isn't worth the time and effort.
The comment section on the AOL.com news articles, is still being managed through Spot.im . In case you are having issues seeing the comment section at the bottom of the news articles, please clear your browser footprints by following the steps below, then reload the welcome screen.
1. Click on the Edit button on the top left corner of the window.
2. Choose “Select Footprints to Clear” from the drop-down menu.
3. Make sure cookies is checked and click “Clear Footprints”.
- Don't see your idea?