AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
1098 results found
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AOL Desktop Gold intermittently displays my entered password on my Windows 7 desktop. Please fix the software so that the PW is not shown.
This problem started when the latest release of AOL Desktop Gold was done in the last few days. The problem does not occur on my Windows 10 laptop. It is only on my Windows 7 desktop computer. It is a security concern because my password can be stolen more easily by hackers.
Un-check the box next to Save Password on the sign on screen. This way you have to enter your password every time you log in.
In case the issue persists please call the AOL Desktop Gold team at 1-888-265-3733 in order to have on of our Technical Support agents further assist you.
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email
Want to change font color in emails. Bring back A to do this.
We are unable to replicate the issue you encounter when changing fonts. Please clear the footprints to see if this helps.
Here’s how:
1. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu. 2. Select “Clear Footprints” from the Browser Settings. No need to wait for a confirmation message, the Footprints will be cleared immediately. -
All of my Favorites did not transfer over from the old AOL desktop. And all of my "Mail Waiting to be Sent" also did not transfer over.
My idea is that AOL Gold is very inferior to the old Aol desktop. They have taken things away. Things like transferring from one name to another, "mail waiting to be sent" and favorites. After 18 yrs with AOL its time for me to make a change. There is no reason for us not to be able to access the old desktop. This is like blackmail. "Either use Gold and pay for it - or no more access to your info!" I'll be moving to G mail.
To import the favorites from the old software into AOL Desktop Gold, please follow the steps in the help article below.
https://help.aol.com/articles/aol-desktop-importing-your-personal-information
Unfortunately, the option to import the “Mail Waiting to be Sent” from the old software to the AOL Desktop Gold, is not available at the moment. To retrieve the Mail Waiting to be Sent, please open the old AOL Desktop (there is no need to sign in), then click on “Read” on the top left to open the mailbox, and select the Mail Waiting to be Sent folder from the left side.
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"Window" menu selection should show all the windows in AOL.
On the AOL desktop there can be multiple windows open. We can have the Welcome screen, the AOL mail list, maybe some open emails, maybe the address list screen, etc. It is very difficult to select a screen if it is behind another screen. The "Window" button across the top of the main desktop window should allow us to select any of the open screens. These should show as a list in the drop down menu.
Thank you for your feedback. You can switch between Cascade and Tile to see which one of these views suit you better. For that please go to the Window tab.
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not able to attach craiglist adds to email
use to be able to do it in old AOL
To send Craiglist adds in your email please follow these steps:
1. Open Craiglist in the AOL Desktop browser.
2. In the top right corner of the webpage, click on the “Heart” shaped icon then select Insert in Mail from the pop-up menu.
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gold no go
Bring back the write mail format that we have before.'
CAN NOT send pictures and attach files now
can not copy a link on news to send to my friends.
Just bring back the old system for mail'
I am paying around 25 dollars a month and my emails are hard to do and and a lot of pop ups adds, that I never had before
Fix it or lose me. Gold is no good
If you want to email a news article to your friends, click on the Heart shaped icon on the top right corner of the webpage and select “Insert in Mail” from the pop-up menu.
If the issue with sending attachments is still ongoing please call at
1-888-265-3733. -
We built the New AOL Desktop from the ground up with the speed and reliability of the latest technology. We are updating it every 2 weeks, please continue to send us feedback on what features you would like to see implemented.
To discuss any billing related issues please call at
1-888-265-3733. -
Thank you for your feedback. We are working with the comment section provider Spot.IM to see what can be done to enhance this feature.
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The backspace button does not work on GOLD. After decades in existence AOL can not even bring out a new program without causing chaos
Just dump Gold It ****. Shame on you for doing this to your previously loyal customers.
Please try to clear the footprints. This should help with the backspace problem.
Here’s how:
1. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu.2. Check the box next to “Clear Browser Cache on Exit” from the Browser Settings window.
3. When you’re finished, simply close the settings window because changes are now saved automatically.
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Why is AOL offering free service to new members when I have to pay for it.
Why is AOL offering free service to new members when I have to pay for it?
AOL updated the software in response to many of our members’ needs and feedback. It now comes with 24X7 live technical help by phone or chat, enhanced security to protect personal information and automatic updates that help save you time and free up valuable computer space.
If you choose to go to the free service, you will no longer be able to access your old AOL Desktop software, but you will always be able to access your email through an external browser like Chrome or Firefox at mail.aol.com
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Unable to e mail scanned document
I finally located the document I had scanned, but was unable to e mail. A msg came up the file could not be located when I pressed attach on the bar below my e mail content. I've been an AOL user for 16 years and find gold to be absolutely frustrating. One has to be a rocket scientist to figure out how to use it. It's cluttered with steps that aren't needed. AOL 9.8.2 was so straight forward If this continues I'll be looking for another server. I had to use g mail to e mail a scan!!
Have you tried setting up Gold as default email client? Here’s how: https://help.aol.com/articles/aol-desktop-gold-faqs
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Aol Desktop Gold only shows white screen whenever I bring it up. It works fine in safemode. Issue started today. Please have a look.
Aol Desktop Gold only shows white screen whenever I bring it up. It works fine in safemode. Issue started today. Please have a look.
We cannot replicate this. Please clear the Footprints.
Here’s how:
a. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu. Select “Clear Footprints” from the Browser Settings. No need to wait for a confirmation message, the Footprints will be cleared immediately. -
Secure Web Sites???
I noticed that bill paying sites no longer have the secure lock icons since the change to Gold!!! I thought the biggest excuse for eliminating the old AOL program ie: 9.8.2 was to improve security! So the question is, just how secure are some of the web sites??
I have to chime in with so many others who have complained: I HATE GOLD AND WOULD LIKE THE OLD PROGRAM RETURNED
When visiting secure websites (HTTPS) you will see a yellow lock to the left of the URL in the address box, indicating that the website is secure. The yellow lock will not show if you are accessing regular HTTP websites.
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Can't save emails to both On My PC & On AOL
With the GOLD version, when I SAVE an email to On My PC, the email is moved not allowing me to also save it on AOL. NOT GOOD!!!
Emails saved in the personal filling cabinet are stored locally on your computer, and cannot be moved to folders “Saved on AOL” (located on the server).
If you want to save an email you received on both “Saved on AOL” and “Saved on My PC”, you will need to highlight the email (or open it) then click on Save on the bottom>"Save to", and first save it in a folder under “On My PC” (a copy will be saved locally and the original email will remain in the Inbox), then follow the same steps to save the email to a folder under “On AOL”.
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I have had to re-load AOL desktop gold TWICE! I cannot every get through on the telephone to find out why. I don't want to have to re-load
Furnish an easier way to talk to Help about aol gold!! I have had to re-load twice because the icon disappears. Help!!
We apologize for the long hold time you experienced. Your feedback is valuable to us, as we strive to continually improve our user experience.
Keep in mind that besides calling 1-888-265-3733 you can also establish a chat with our technicians.
Here’s how to establish a chat: 1.Go to https://help.aol.com/contact
2. Sign in if you’re not already
3. Click the “Chat Now” option under the “Chat With Us” sectionIf your Gold shortcut is missing, follow the steps here: https://help.aol.com/articles/restore-my-missing-aol-desktop-gold-icon-or-shortcut
https://help.aol.com/ -
Now you have a three step process to sign on... are you trying to make Gold as difficult as possible... have you heard the term "user friend
The new sign in process is not user friendly... who in the world do you guys have working on this?
As you might have noticed we changed the login process in AOL Mail, to a more secure 2 step login, which helps prevent your AOL account from being compromised or hacked.
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I HATE the new Gold.
What were you thinking. My favorites all gone! Why? Emails constantly coming up in bottom right corner when I'm trying to do something else. I do NOT need this! I know how to check my email. When I want to permanently delete I used to be able to "select all" and do them all at once. Now, one at a time? This whole new Gold is terrible! If it wasn't broke, why fix it??? Oh and why did you get rid of the backgrounds for stationary?
I will send your feedback over to the AOL Gold desktop team, making sure the features you mentioned become a priority and will be added in the future releases. Currently we don’t have an estimated time frame, but we hope the majority of the features our members are asking for will be implemented soon.
To import the favorites from the old software into AOL Desktop Gold. Please follow the steps in the help article below.
https://help.aol.com/articles/aol-desktop-importing-your-personal-information
To delete all the emails at a time press Ctrl + A and then click on Delete. You can also delete 2 or more emails by pressing Ctrl + Left mouse button.
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PRINTPREVIEW UNAVAILABLE
Please install "printpreview" in the printer options on AOL Gold. I miss it!!! If you can't do this please recommend another product that includes this! I use "printpreview" all the time.
The Print Preview option is available. Make sure to have any window open in AOL Desktop Gold and then go to File > Print Preview.
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I need to learn how to delete misspelled email addresses from the list of various choices when sending emails.
Also, how do I get the Categories list to be alphabetized? It used to be and now it is haphazard. The list is jumbled now. I prefer the old way.
The option to change the order of the address book categories is not available at the moment. We will pass it along to the AOL Desktop Gold team and they will look into this to see if they can have it fixed in a future update or release of the software.
You can edit or delete any contact that is misspelled, Click on Mail option >Address Book, click on the contact and select Edit or delete from the bottom of the window.
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Too many steps to the sign on screen. And, the mail window is too small.This whole "experience" is awful. Is anybody listening?
somebody needs to pay attention to all the negative feedback and DO SOMETHING to make us aol users happy again.
Thank you for your feedback about the sign on screen.
To adjust the window size of the mailbox, please follow these steps:
1. Drag one of the four corners of the mailbox window to your desired size and position.
2. In the top right corner of the AOL Desktop, click “Window” then choose “Save Window Size and Position” from the drop-down menu.
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