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Now you have a three step process to sign on... are you trying to make Gold as difficult as possible... have you heard the term "user friend

The new sign in process is not user friendly... who in the world do you guys have working on this?

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Howard King shared this idea  ·   ·  Report…  ·  Admin →
Responded  ·  Product Support responded  · 

As you might have noticed we changed the login process in AOL Mail, to a more secure 2 step login, which helps prevent your AOL account from being compromised or hacked.

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  • NANCILLE BROYLS commented  ·   ·  Report

    AOL continually makes me sign on with two verifications each time. I sign on. After I verify my account AOL will NOT always  allow me to open my email. This double verification method by AOL is terrible and has failed to work on my computer me. I am running out of passwords for AOL wants a new one each time. Bring back the one password sign on!  

  • GARY WISTER commented  ·   ·  Report

    Taking too long to get password accepted from password window. My internet speed is good since I check my other browsers and they come up quickly.

  • WILLIAM LYON commented  ·   ·  Report

    What's with the CAPTCHA garbage when I try to log in.
    That's BS.
    Get rid of it!

    And now the stupid system tells me to sign in just to post this input.
    HOW did I even get to this screen if I weren't signed in?
    Huh?
    This is STUPID.

  • MARILYN MACK commented  ·   ·  Report

    Please remove the double password boxes on ****ack41839. Prevents me from mailing from facebook, etc.

  • John commented  ·   ·  Report

    why the need for a password when you require the use of a cell phone to validate my account. If you require a password what's the use for a secondary step, which requires a cell phone to . card to open AOL??????? change this BS or I'M CXLING MY account

  • Anonymous commented  ·   ·  Report

    Please stop blocking my sign in with your demand for my cell phone number. I do not wish to do so, and it ends up wasting my time. Thank you.

  • Rick Colby commented  ·   ·  Report

    How do you do this? I have the same problem and it will not let me add a cell phone number

  • ChuckB commented  ·   ·  Report

    how do i get away from this ignorant *** multi-stage log in?

  • Carolyn Wood commented  ·   ·  Report

    You tpld me to update but I do not own a cell phone so U would not update my account I have had for over 20 years......

  • Mary commented  ·   ·  Report

    Put sign-in and password on same page. Make 'help' actually useful instead of giving me tons of links to no where. Make key word tied to AOL items only; don't take me to the web. Or, just go back 10 years when AOL was easy, quick, and intuitive.

  • Karinoza45 (( Karino )) commented  ·   ·  Report

    Is a wasting time to sign in with our screen name already there, and click to sign in, and the screen name appears for second time, every time that I sign in is a big wasting time.

  • Anonymous commented  ·   ·  Report

    This page sucks. You people don't really want any suggestions; you are intent on making the AOL experience more difficult.

  • Anonymous commented  ·   ·  Report

    Sign-in Screen:

    Get rid of Next screen. Go directly to Password screen.

  • dlswpfl dlswpfl commented  ·   ·  Report

    Aol sign on is terribly cumbersome, especially when switching screen names. I guess none of the Aol employees use Aol.

  • dontjump commented  ·   ·  Report

    Fix AOL sign in, this is stupid waste of time. You all have screwed up AOL worse than it was.

  • Anonymous commented  ·   ·  Report

    Like earlier updates to Gold, it just keeps going backward. Regression testing is not a new concept, you should try it.

  • Toni Kasper commented  ·   ·  Report

    I called Tech support to see if I could get rid of the extra (third) step introduced into the email sign-on procedure. The tech guy answered rudely that it was new engineering to improve security and why complain when it only takes a few extra seconds. Yea, but extra time spent uselessly is annoying (clicking "next" wouldn't deter a hacker, would it!). He was unsympathetic to the point of being nasty. When Fios no longer gives me a $10 /month discount for using AOL, I'm outta here! It's one thing to offer a lousy product, but AOL's lack of response to so many customer complaints is unacceptable. Some business model; like no other platform exists! Firefox, here I come.

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