AOL Desktop Gold
This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.
Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
1421 results found
-
it takes a longer than usual time for emails with an attachment to be sent
Graphics pasted into the write mail are no longer are visible when the email is sent. All you get are empty boxes. This is not good.
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
-
When I save an incoming mail to my PC it's not saved in the right folder
When I save an incoming mail to my PC it's not saved in the right folder.
It is not in the Incoming Mail folder. It's in the Heading folder titled "Saved on My PC and it is the only saved incoming mil in there, The older ones saved on my PC are in the Incoming Mail Received folder.
Why do things break almost daily that were not broken before??
Let me put you in touch with one of our technicians to investigate the cause of this issue. Please call us at 1-800-827-6364.
-
cant find pokerstars.com or pokerstars .net
I used to play this on the old version of AOL Desktop. But right now it was gone.
Let me put you in touch with one of our Technical Support agents to investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
-
What happened to signatures today? I used the old software for years. I have had more problems in the last few months with Gold than I had I
What happened to signatures today. I used the old software for years. I have had more problems with Gold than I ever had with the old program. Come on guys... fix this stuff.
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.
-
Mail Not Getting to Recipient!
Some of my SENT e-mails are NOT reaching the recipients! It's not consistent but these are key sequential submissions. I have taken to sending e-mails to two different e-mail addresses to insure delivery and neither one reaches the person I sent it to!
Let me put you in touch with one of our Technical Support Agents to look more into your issue. Please call at 1-888-265-3733.
-
I am getting disgusted with AOL gold. You are going to lose a lot of customers if you don't get it fixed especially now that we are paying.
My sent mail is not up to Date...it is from 2009 and 2010! I cannot retrieve the mail I sent in the past few days or even this year! AOL needs to get some IT people who know what they are doing. I am getting disgusted with all the problems...sometimes portfoliio....sometimes mail, etc. You will be losing customers if you don't get it fixed especially now that we are paying! Please get my "sent e-mail" up working up to date as I need to find something there.
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.
Our experts are available 24/7 by phone.
-
AOL just deleted 3000 EMAILS of mine!!! MANY WORK RELATED!!! I AM LOOKING FOR A NEW EMAIL SERVICE AFTER ALL THESE YEARS!!!
AOL just deleted 3000 EMAILS of mine!!! MANY WORK RELATED!!! I AM LOOKING FOR A NEW EMAIL SERVICE AFTER ALL THESE YEARS!!!
SINCE YOU UPGRADED IT HAS GOTTEN 100X WORSE!!!
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.
-
Sending emails is often very slow.
Emails won't send. Instead get a message something like "We seem to be having a problem sending your email. Please try again later." Then you're stuck because you can't close it without losing it, and it won't save to Drafts either. If it finally does, duplicates or triplicates may occur when repeatedly trying to save it in Drafts.
Let me put you in touch with one of our Technical Support agents to investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone
-
What happended to Malware protection ? Did AOL sell out to them ?
Give us malware protection .....
One of our Technical Support agents can help you with this. Please call us at 1-888-265-3733.
-
let me get my email and photos
I really dislike the Aol Gold - it has too many screwups. Now I can't get my email or pictures.
I’d like to have one of our Technical Support agents investigate this. Please call at 1-888-265-3733. Our experts are available 24/7 by phone.
-
My sticky notes have disappeared. Why? I need them.
Why have my sticky notes disappeared? I need them.
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.
-
If I click "refresh," the existing page goes into the background, and stays as an active page. Make it go away please.
The old desktop actually refreshed to current. Instead, the refreshed page now stays in the background and has to continually be dealt with. It slows the flow of navigating smoothly. Hope you can fix!
Let me put you in touch with one of our Technicians to investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
-
Copies of Sent Mail do not include in-message Pictures
I automatically save copies of my sent mail. AOL Gold, unlike AOL 9.8, does not show pictures included in the email body of the saved copy. I have to add the pictures back in if I want to send a copy of that email to another individual. This did not have to be done with AOL 9.8.
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
-
I am SO tired of messages disappearing without my deleting them. Then, of course, they can't be found in the "deleted" messages. That is o
I am SO tired of messages disappearing without my deleting them. Then, of course, they can't be found in the "deleted" messages. That is only ONE of the many things I hate about the so-called AOL GOLD.
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
-
New site SUCKS. Copy/Paste takes a lot of effort to get to work. Sign-on can't decide how many screens I need to deal with.
New site SUCKS. Copy/Paste takes a lot of effort to get to work. Sign-on can't decide how many screens I need to deal with. Looks like the picture/text E-mails i make in Photoshop are being deleted before getting to the list. All in all, we are getting to the end of fighting with it.
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
-
Unable to sign on to AOL!
For the first 5 or 6 tries I kept getting a white page with nonsense on it after entering my password and trying to sign on. Something new and bad is happening daily! No improvements that I can see which are listed on your Beta Fixes. Just more and more goes wrong with every passing day. This is way too stressful and to add insult to injury we are paying for all of this nonsense. We need to have the old AOL back!
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.
-
browser can not open many URL's
browser can not open many URL's. Why are you telling me to clear my footprints and then you close the comment?? You tell me to clear the footprints with most things I complain about. I ALWAYS clear my browser right away with any problem I encounter. I also at times sign off AOL and even restart the computer. But any problem I have still exists after all of that. Please....STOP TELLING ME TO CLEAR MY BROWSER and address the real problem!
If you still encounter this issue call us 1-888-265-3733. Our experts are available 24/7 by phone.
-
Improve AOL Gold
If AOL Gold continues to make obtaining and especially printing off my email this difficult I am cancelling my subscription.
Let me put you in touch with one of our Technical Support agents to investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
-
Once again you have lost my signatures on email.
restore my email signatures on all my screename accounts
I’d like to have one of our Technical Support agents to help you with this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
-
GET PASSWORD SAVE TO WORK
GET PASSWORD SAVE TO WORK
Let me put you in touch with one of our Technical Support Agents to help you with this. Please call at 1-888-265-3733. Our team is available 24/7 by phone.
- Don't see your idea?