AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
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Flexibililty of font
The names in my email address seem so skewed, it is hard to discern what what I am looking at.,
I would like to have an expert technician investigate this. Please call the AOL Desktop Gold team at the number 1-888-265-3733.
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Delete Old Files
I have removed AOL 9.7 since I now have AOL Gold. Can I delete "AOL Connectivity Service" and "Uninstall Emergency Connect Utility"?
Let me put you in contact with the AOL Desktop Gold team so they can help you out. Please call them at the number 1-888-265-3733
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I am ******
I went to check my email and briefly looked to see what was there and I noticed some important bills and notices from dr's offices. I read one email and when I went to click on the next one It would not change. I closed the email to find that every single email from January was absolutely gone! WHERE IS MY EMAIL AND WHY DOES THIS HAPPEN? It happened just once before and took about 3 days to get the mail back!!!!! Help me now!!!!!
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.
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I’d like to have one of our Technical Support agents assist you with this. Please call our AOL Desktop Gold team at 1-888-265-3733.
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Add user to Gold account
As a long time AOL user, I've had a main user name, and six additional user names. At this time, I am also a AOL Premium subscriber at around $28 per month. I wish to delete one of my seven user names, and transfer my mother's AOL user name to my Gold Account so she can log on using the GOLD software. Please advise how I can do this?
I’d like to have one of our Technical Support agents to help you. Please call our AOL Desktop Gold team at: 1-888-265-3733. Our experts are available 24/7 by phone.
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My screen names' passwords DO NOT WORK and even when I change them, the new one is not recognized!!! BRING BACK THE OLD AOL!!!!!!!!!!!!!!!
My screen names' passwords DO NOT WORK and even when I change them, the new one is not recognized!!! BRING BACK THE OLD AOL!!!!!!!!!!!!!!!
I would like to have a technician further investigate this. Please call the AOL Desktop Gold team at the number 1-888-265-3733.
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email is blue, press del :nothing happens. Click on it = box press del, works. next email blue with box press del nothing happens hate it
fix it. I'm paying for continuous annoyance.
I would like to have a technician assist you with this. Please call the AOL Desktop Gold team at the number 1-888-265-3733.
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Backspace utton on Gold does not work. I tried the suggested fix from product support and it still does not work. bring back 9.8.2
Backspace button does not work. I tried your suggested remedy. Backspace STILL does not work. Bring back 9.8.2 until you fix all the problems with gold.
In this case let me put you in touch with one of our AOL Desktop Gold Technicians to look more into this. Please call at 1-888-265-3733.
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Just this week Groups that I use have lost all or some of the email addresses in the group. Reenter them; they disappear. Why?
Just this week Groups that I use have lost all or some of the email addresses in the group. Reenter them; they disappear. Why?
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.
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I cannot drag one of the four corners of the window. It doesn't move. Therefor I canno
When opening the mailbox the page is to large. It takes up the whole screen and you cant read it without moving the sidebar up & down and from left to right.
It's so big that you can't read the context of the email without using the inner sidebar at the bottom of the email.
I cannot drag one of the four corners of the window. It doesn't move. Therefor I cannot use the “Save Window Size and Position” from the drop-down menu.
Changing the screen resolution does not help.
In this case, give us a call at 1-888-265-3733 so we can help you out.
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UNABLE TO GET ON LINE. SAME THING HAPPENED Tuesday and Wednesday of this week. HELP
Your other contacts do not work. UNABLE TO GET ON LINE. HELP
We want to look more into the connectivity issue you experienced.
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone" -
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone."
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your aol gold sucks.... can't send mail; can't switch to my other s/n... etc. etc. GO TO ****
your aol gold sucks.... can't send mail; can't switch to my other s/n... etc. etc. GO TO ****
Switching Screen Names is currently unavailable.
For the mail issue please contact one of our Technical Support Agents. Call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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Cleared footprints as was suggested to get the underlind A to work to change font color. Did not help. Not able to use underline nor make t
Cleared footprints as was suggested to get the underlined A to work to change font color. Did not help. Not able to use underline U nor use the A to change whole page color.
3 more things that do NOT work on AOL Gold!Let me put you in touch with one of our Technical Support Agents to look more into your issue. Please call at 1-888-265-3733.
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I use the portfolio feature in the old aol, and now in the "gold". It does not work. When you wish to change an item, the editing screen is
Change it so it works!!
Let me put you in touch with one of our technicians to check if they can help you out. Please call the AOL Desktop Gold team at 1-888-265-3733
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AOL Desktop Gold is HORRIBLE
Please get rid of AOL Desktop Gold. It is horrible for Email. I have nothing but daily problems now with my email. I have been a paying customer of AOL for 25 years now. I have never had email problems until you started AOL GOLD. Now, its almost a daily issue. Today, all of my unread emails and emails that I have saved as unread are GONE....can't get to them no what how hard I try. The most current emails that show up in my inbox are from July. Emails that came in from the past several days that I…
One of our technicians can recover your missing emails and investigate the root cause of this issue. Please contact them at 1-888-265-3733.
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Cannot Import Entire PFC + Subfolders
Imported PCF from Aol 9.8.2e. Took 3 hours. Only data from 2006-2015. What happened to 2016-2018? No folders and subfolders - just a stupid listing that I cannot make subfolders for. Why can't AOL gold have subfolders? Otherwise, I can use that stupid aol.com and have pages and pages of folders for PFC.
The option to import sub-folders saved in the Personal Filling Cabinet is available.
If you are still encountering issues with the import tool, one of our technicians can assist you. Please call us at 1-888-265-3733.
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It ****. Nothing but problems with sign on screen and display's! Either fix it or I'm dumping it!
Nothing but problems with the sign on screen and display's. Either fix it or I'm going to dump you!
Let me put you in touch with one of our technicians to check if they can help you out. Please call at 1-888-265-3733.
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payment Type
unable to change credit card online at my account
Let me put you in touch with one of our technicians to check if they can help you out. Please call the AOL Desktop Gold team at the number 1-888-265-3733
- Don't see your idea?