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1420 results found

  1. You can improve your "loading mail", "sending mail"

    cannot load or send mail. cant sign on.

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    6 comments  ·  Admin →
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  2. Fix the program. Every single day it gets worse. I've had Gold since 10-2-17, why is this taking so long?

    I've been more than patient. It's been four months since I was FORCED to get this substandard program. Why can't you fix it? My email disappeared...AGAIN.

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    0 comments  ·  Admin →
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  3. Help with Android phones & AOL Desktop 9.0

    Why did the mail stop loading into my phone a Samsung S5?
    Can the phone be upgraded to this other AOL program?

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  4. AOL Gold software has major problems that any email with attached file makes problems in Saved my PC folder.

    1. No solution for New PC - Couldn't copy the Saved my PC folder.
    2. Previous software, AOL 9.8.2 has no problems at all, but AOL GOLD software have so many problems. Is there anyway we could use previous AOL 9.8.2 software ...

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  5. I keep getting a "command box" with "NOT SANDBOXED"

    I keep getting a black "command box" and on it says "NOT SANDBOXED". What is this? Makes me feel like my PC is being hacked or something. Terrible system, this Gold. You were not ready for this conversion. Stop this black box situation. I no longer feel safe using AOL Gold.

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  6. I'm scanning my emails have my cursor on an email and then I hear a "click" and then my cursor isn't on ANYTHING,

    I've deleted emails and then they appear again. I'm reading the subjects and the screen blinks. I'm paying for this and it stinks!
    Screen constantly flashing I'm in the middle of something and I have to start over because it flashes - What is all the CLICKING about!

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  7. Make my Ad-Blocked settings premanent. They reset at every sign-on.

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  8. Stop Spell Check from scanning the incoming message and Capitalized names.

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  9. Mail Default Settings

    I read my mail from top to bottom then arrive at the delete option and after deleting I've elected the option to open the next mail item. Now when the next item opens, its at the bottom of the new mail. Doesn't it make sense for the default to be open at the top/beginning of the mail. Why did AOL change the cursor placement to default to the last position? Opening a mail item in the middle or bottom of the message is just nonsensical. Please make it so opening an email opens at the beginning of the email OR…

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  10. Fix the AOL Gold program so that it loads out faster. The new Desktop is touted as being faster, but it takes forever to load out.

    Doing the steps listed in a previous post about the new AOL Gold being slower is not the answer. The old AOL Desktop never had issues loading out and one didn't have to do the steps listed below. It's the normal 'canned' response of developers to put the problem(s) back on the user(s).

    The problem is more than likely within the programming of the new software. I feel paying for something that is slower than the previous version is unacceptable.

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    0 comments  ·  Admin →
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    Support Request  ·  AdminProduct Support (Product Support, AOL) responded

    Please try the following steps:

    1. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu.

    2. Select “Clear Footprints” from the Browser Settings. No need to wait for a confirmation message, the Footprints will be cleared immediately.

    If the problem persists call us at 1-888-265-3733.

  11. assure that emails are provided chronologically instead of being all mixed up at times

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  12. unable to upload favorite---msg saidwait 5min. i have been waiting 5 hrs. syatem not working

    unable to upload favorite---msg said wait 5min. i have been waiting 5 hrs. system not working

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  13. I posted about an email coming up blank;administrator says to refresh. Why?It should not comeup blank. and why is this closed? Problem stil

    I really think you should not tell the users we have to fix problems that never existed before.

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  14. web developer and software engineer- it prompts with an email that listed on addressbook and doubles the email addresses not able to send ma

    web developer and software engineer- it prompts with an email that listed on addressbook and doubles the email addresses not able to send mail. kindly fix ASAP. thank you.

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  15. I see a problem in the AOL Gold I am running and the AOL.com on the browser. When I click on the attach file and attach a picture to my mail

    I see a problem in the AOL Gold I am running and the AOL.com on the browser. When I click on the attach file and attach a picture to my mail it not only send as an attachment but it also comes up in the mail portion of the e-mail where I have written some to the person I am e-mailing.. This has never happen before when I e-mail someone an attachment it should go as an attachment and not show up in the mail portion of my e-mail. Would you please get back to me and let me know…

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    Support Request  ·  Miha responded

    We are unable to replicate this issue, but we are very interested in learning more and helping you fix this. Please call 1-888-265-3733.

  16. Can not forward e-mail

    Can't forward e-mail!

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  17. Keyboard functions don't work

    Trying to go back and forth no longer works with the keyboard. ALT and the left and right keys don't work. Fix this!!

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  18. Sending multiple emails

    Put all the stuff and features on Gold like what we had before on aol desktop. Nothing works including signatures, sending group emails without having undelivered email message. the emails coming back are from yahoo provider which is really something and curious about it also

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  19. not recieving my onstar e mail for three months. the set up of the email was mess up

    have not recieved my e mail from onstar for three months.

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  20. Mcaffee custom scan is not available on the latest update. It used to work on a previous version.

    Can this option be restored?

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    Support Request  ·  Miha responded

    An expert technician can check more the settings on your anti-virus. Please call 1-888-265-3733.

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