AOL Desktop Gold


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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.



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  1. Email group lists get corrupted

    It is distressing and annoying to find that my email groups get scrambled with contacts moving to a different group or disappearing entirely. Your Gold is rusting!

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Unfortunately, the experience you’ve reported isn’t something we can help with through this forum.
    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone."

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  3. Videos in your news stories do not play !

    When I try to see your news stories, 3 out of 4 times, I get a blank, black (or white) screen with no video, no text from the story and only hear the audio from the video. After r-loading page 3 or 4 times....sometimes it all shows up and plays OK. Not good.

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  4. FIX THE EMAIL SYSTEM

    after reading a new email and marking it unread the email will sometimes go in the old email folder. I mark it unread to go back to new it goes into new then I check old folder and it's back in the old folder. I can go back and forth with this all day trying to keep an email new. Very frustrating. I have had tech support at least 3 times now with no fix. Hate the GOLD/CAN'T TRUST IT

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    Support Request  ·  3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. I have to say that so far Gold SUCKS

    Get back to the service we used to have at AOL. I'm constantly losing emails, emails not loading and having to sign off and on again to make things work. What's going on???

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  6. Favorites will not let you edit folder name & switches sizes when accessed.

    Problems with new gold version of favorites: 1. When you edit the name of a file in the favorites box there is no "save" button and if you return to the screen the title reverts to the original title. It will let you make and name a brand new folder but will not let you save and edit...or it is not made clear how to do it.2. When you click on the name of an item saved in a favorite file, the screen immediately enlarges so that you cannot see the left hand margin in the box with all the…

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    We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.

    Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.

    You can always get help via phone. To have a technical support agent assist you, please call the AOL Desktop Gold team at the number: 1-888-265-3733

  8. my email is not coming in or going out

    my email is not coming or going

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    5 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. go back to old address book and address card. not an improvement...like most of Gold

    Why did Gold alpha my phone numbers in the phone book? Stupid. Now when I open the phone book, I see name, email addr and their FAX! Who wants to see the FAX# as the primary - nobody. Gold has rearranged my contact #s by alpha which puts Fax first and work last. that is Stupid. Now I have to redo hundreds of contacts thanks to Gold. AND everytime I 'save' the corrected contact info - the phonebook automatically refreshes to the top of the contact list - AAA. Why not just save my corrections and keep the phone book…

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    7 comments  ·  Flag idea as inappropriate…  ·  Admin →
  11. Hate this "new" way of providing feedback -- your upgrade ****

    Unable to drag & drop from Favorites into the signature (i.e. Follow me on Twitter - with link already attached). Adding pictures used to be simple - now I have to search for and then copy/paste from another area. AND, after painstakingly creating a signature, and using it many times . . . TODAY, one signature disappeared to be the signature from another saved signature. NOT HAPPY Trying to WORK here!

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    Let me put you in touch with one of our technicians to check if they can help you out. Please call the AOL Desktop Gold team at 1-888-265-3733

  12. Unauthorized change to my credit card yesterday. Card has been cancel.

    Has your data base been hacked?? If not what was the $4.99 charge for??

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  14. Please bring back the dial-up backup feature.

    When an Internet connection such as AT&T Fiber experiences trouble, dial-up backup saves the day.

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    The AOL Desktop Gold requires a Broadband connection, but you can still use your AOL Dial-up through the AOL Dialer and AOL Shield browser. To set up your AOL Dialer and AOL Shield for Dial-up Access, please call us at 1-800-827-6364, and one our tech agents will be able to help.

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  16. Saving Favorites on a DVD

    Favorites –
    I saved My Favorites to a DVD. When I click on it on my DVD, it will not open. So, I don’t know if my listings are correct. Please fix.
    Jerry
    1/1018

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  17. I cannot access my account to manage billing, what is going on?

    I cannot access my account to see billing, only manage benifits what to do?

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  18. I send several "unidentified sender" e-mails at a time that's blocked from sending.

    I can't access the url that let's me take the security test. That has to change.

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  19. Who can I call in the USA?

    I need a phone number to speak to someone in USA!!!!!
    Tired of calling the Phillipines!!
    They can't help!!!

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.

    Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.

    Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone. Keep in mind that you will be redirected to the first available agent.

  20. You can start by answering your phones. I've been on hold now for 21 min.to Tech. Have problems with Comp check up. Pay for it and it will n

    You can start by answering your phones. I've been on hold for 23 min. now trying to get Tech support.

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