AOL Desktop Gold


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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.



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  1. AOL Desktop Gold takes time to sign in (Not Responding)

    Please check AOL Desktop gold since I am constantly getting (Not Responding) after signing in.

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    5 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  2. Location Setting

    Location Setting

    Location setting from welcome page does not transfer when extended forecast is requested.

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    5 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  3. aol freezing up

    why does aol games keep freezing during the ads

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    2 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  4. Why AOL gold Icon is Not Working

    AOL Gold icon is not Responding? Checkout the reasons why your AOL gold icon is not responding:

    Poor Network Conditions
    Bad Connection to Source Files
    Incompatible System and Software
    Virus or Malicious Program
    Outdated Software
    Bad Windows Update
    Virus or Malicious Program

    If you want to solve these kind of errors then please check the troubleshooting tips at https://www.emaildesktopgold.com/troubleshoot/aol-gold-icon-not-responding/

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    2 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  5. Games, we want games, not more ads.

    Fix games. Either can't get on or if i do and am playing a game, it stops.
    because something else is loading, Games should be working as they are part of your plan.

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    2 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  6. chat room

    Every time I go into a chat room after I type a few sentence I get frozen out. I need to go out then back in then it happres again. This happens on both my computers. Any suggetions

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    2 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  7. Uninstalling OLD AOL 9.8

    I have been using the new AOL Gold for years.
    I hadn't uninstalled the old AOL 9.8.
    I can find old aol directories and files going back earlier than 2019.
    also 2018 & 2017 files & directories named C_AOL Desktop 9.8.2 & 2a
    I ran the old uninstaller program and though it took a very long time, it showed an EMPTY "Select Applications to Uninstall"

    There was never an explanation of HOW to remove all the junk that the old AOL 9.8 has now become. When & How will you address this issue?

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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  8. Why do I have to login every time when I check the box stay logged in

    Why do I have to keep logging in when I open welcome. I have complained this to bug. what am I paying for, NO HELP?

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    2 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  9. Desktop Pictures Out Of Sync With Captions

    When you open AOL Gold, the pictures (1-55 for 3/28) are continually out of sync with the picture description. This happens every single day! e.g. The picture for picture number 35 has the description from picture number 34. That description from picture 34 stays on Picture 35 for 8 seconds and the correct description for picture 35 appears. I thought Verizon was going to fix the mess at AOL?????

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    5 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  10. Events and appointments are not shown on the AOL Calendar.

    Events and appointments are not shown on the AOL Calendar.

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    1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  11. WTF is wrong with AOHELL? I logged on at 8:00am and was DROPPED THREE TIMES by 8:50am

    FIX YOUR **** SYSTEM SO IT DOESN'T KICK US OFF EVERY 20 minutes!!

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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  12. password save

    AOL gold does not prompt me to save usernames and passwords, even though I have selected that function. I do not know how to fix this. I am trying to do it on my Craigslist account. Google chrome saves the username and password. Because of the ease of going to websites on Chrome, I have to have 2 browsers open all the time.

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    1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  13. I am paying monthly why can't I get free help?

    I am paying monthly why can't I get free help?

    also how many emails do I get with my paid service?

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    1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  14. Fix AOL desk top gold

    Fix AOL so that 70% of the AOL news boxes will open and not state error to many redirects.
    Free AOL worked much better

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    1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

  15. PERSONAL BANKING

    DO NOT ADVERTISE IMPROVEMENTS FOR ME TO SEE. YOU INTERFERRED WITH MY BANK ACCT SIGN ON THIS MORNING...I DID NOT AUTHORIZE THIS (AND IF I DID THRU "ANOTHER PLAN" CANCEL IT) CONTACT ME IMMEDIATELY

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    1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  16. I cannot download an email attachment or print an email to a PDF printer. I have reported this bug 3 times and no response.

    Fix AOL Desktop Gold. I expect to get what I pay for. I have reported this bug 3 times and no response. This problem started within the last 2 weeks. I can go to AOL in a browser and then I can either download an attachment or print to a PDF printer. Why is it not working in AOL Desktop "Gold?" I have been using the same computer, with the same settings, with the same operating system, with the same network, with the same internet provider for at least 7 years. Also, get rid of all of the awful ads…

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    1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  17. UPGRADES TO GOLD

    MY MAIL, SAVED ON MY PC, WAS LOST WHEN YOU UPGRADED GOLD TODAY BUT IT HAD AN ERROR IN THE UPDATE AND WOULD NOT OPEN. MICROSOFT MESSAGE WAS THAT A FILE WAS MISSING SO I SHOULD UNINSTALL AND REINSTALL GOLD. I DID THAT AND GOLD NOW OPENS BUT EVERYTHING IS LOST EXCEPT MAIL NOT YET OPENED--THIS SHOULD NEVER HAPPEN

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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  18. Fix Video Player

    Fix your video player! Every time I try to watch a video on your Aol.Video service, I get this: "Sorry, a network error caused the video download to fail. Please refresh and try again." Why? I watch videos all the time on my computer, this only happens of AOL! Why? I thought this was the new and improved AOL. Please fix it!

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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  19. We're glad you're here

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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    Let me put you in touch with one of our Technicians to investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

  20. sign in trouble

    aol screen name appears then go to password and get error message

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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →

    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our team is available 24/7 by phone.

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