AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
1026 results found
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Please delete the broken link and add it again.
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Hate AOL GOLD
Sending mail, when it works, is terrible and slow. When will I be able to insert a photo in my mail signature!!!!!! RESPOND
Please follow these steps to add a photo to your signature within the AOL Desktop software:
To add a photo in the email signature open the picture in a Photo Editor (we recommend Microsoft Paint), and after using the Selection tool to select which part of the photo you want in your signature, copy the selection using the Copy function in your photo editor, or with the CTRL+C keys on your keyboard. After copying the photo selection go to the Set Mail Signatures option in AOL Desktop Gold, and paste the photo in the signature compose window by using the CTRL+V keys on your keyboard.
To resolve the slowness issue, please try the troubleshooting solutions below:
1. Clear the Footprints in the new AOL Desktop. Here’s how you clear the Footprints: a. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear”…
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I cannot get into Chat Room Listings and my mail is not available..
Fix these, please
The sign in errors and blerk notices have been fixed. We appreciate your understanding while our engineer team was looking into this. Please refresh the page by clicking on the Mail option > Refresh Mailbox
Please close and reopen the Chat Rooms and see if you can access them. In case the issue persists give us a call at 1-888-265-3733 to have one of our Technical Support Agents further investigate.
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Email: When sending a document to email, such as a PDF, the name of the file should automatically be in the subject line.
Before Gold, when sending a document such as a PDF to email, the subject field in the email would be automatically completed with the name of the file. This was a great feature that existed before Gold and is no longer working. Please have this functioning in Gold. Thank you.
Please restart AOL Desktop Gold and try again. If the issue persists call us at 1-888-265-3733.
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"Find in Top Window" in the Edit menu doesn't work. Fix it. Put "Delete" on right mouse click.
"Find in Top Window" in the Edit menu doesn't work. Fix it. Put "Delete" on right mouse click.
Find in Top Window is designed to work only when having a web-page or email opened on the screen. The Find in Top Window option will be grayed out when no web-page or email is opened on the screen (it will not work in the mailbox window).
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If you are referring to creating folders in the favorites make sure to have one folder selected or highlighted, then click New.
To create a folder in the mailbox make sure you select Saved on AOL or Save on my PC, then click on the Manage Folders option > Create Folder.
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AOL 9.8.2; Drop GOLD
Gold problems: spell check less flexible; favorites less felxiible,copy and past e-mail addresses from another document less flexible.I'm wasting my time and your techs time on telephone help calls. Go back to 9.8.2
Thank you for your feedback, will send it over to the AOL Gold desktop team, making sure the features you mentioned become a priority and will be added in the future releases. Currently we don’t have an estimated time frame, but we hope the majority of the features our members are asking for will be implemented soon.
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Password storage
How about an accessible storage spot for passwords saved for use on various sites - as Norton's Identity safe - one only needs to remember the password to open the safe - locate an item by alpha search - find the information needed. So as not to continually need to replace passwords when sometimes the stupid software doesn't recognize the actual password typed. especially now that everyone wants a character and two pages for login and password.
This feature is available. Make sure you have the option “Offer to save passwords I enter on the web” checked by going to:
Edit > Browser Settings > Passwords.
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like to edit payment info on line not by phone
be able to edit payment info on line not by phone
We would like to assist you as best as we can. Here is an article to get you the answers to your questions about your AOL statement, including how to update your method of payment, how to view your bill, and how to contact AOL if you have questions about your account: Account Management: Questions about your AOL bill: aol.it/1Dbu5zL If you would like further assistance, please contact one of our AOL Customer Support Team Representatives at 1-800-827-6364. If you’re a qualified member, you can also contact us to set up a live chat.
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Why does AOL create an address Wormalert@aol.com in my emails?
Why does AOL create an address Wormalert@aol.com in my emails?
That is not an official email address. If you do not recognize it simply delete it from your address book.
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Uninstall older versions ?
Since I have AOL Desktop Gold I want to uninstall my older versions of AOL. I had to call support for problems downloading AOL Desktop Gold and after it was done, they said we aren't suppossed to remove the older versions. Is this true? I don't want excess versions on my computer. Is it OK then to remove them ?
In case you have finished running the import wizard to transfer any emails and other data from the old AOL Desktop to the new one, you can uninstall the AOL Desktop 9.8.2. If you haven’t run the Import Wizard yet, and you need help with that, please follow the steps from the following article: https://help.aol.com/articles/aol-desktop-importing-your-personal-information
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Don't make the "bold" icon disappear when I use it. Same for other icons.
Keep the BOLD, ITALICS and underline icons visible after I've used it.
I want to add my picture to my signature....
I want to see the "attachment" advance so I know it's working.
I want to be able to begin writing another email while an existing email is posting.
I want the icons to and directions to be in darker print. I have vision problems.GOLD is NOT BETTER....
Thank you for your suggestions. Currently, we don’t have an estimated time frame, but we hope the majority of the features our members are asking for will be implemented soon.
To add a photo in the email signature open the picture in a Photo Editor (we recommend Microsoft Paint), and after using the Selection tool to select which part of the photo you want in your signature, copy the selection using the Copy function in your photo editor, or with the CTRL+C keys on your keyboard. After copying the photo selection go to the Set Mail Signatures option in AOL Desktop Gold, and paste the photo in the signature compose window by using the CTRL+V keys on your keyboard.
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I want to delete my E-mails. After I read and E-mail, I often want to respond to it later.
Do you already have a place I can check off that will allow my E-mail to remain untill I decide to delete them
The emails are not deleted automatically in AOL Gold. Once you read them, they are moving in your Inbox from New to Old. You can pick them up from here and respond to them or delete them later.
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Gold is terrible.
Since Gold has been instituted it takes me 2 or 3 times to sign in. Also, I often have to click on websites many times before they open. Gold was supposed to be the answer to all of AOL's site problems. It isn't. Please fix all the bugs. I pay for AOL each month - that's right I'm a dinosaur - and I can't see paying for AOL anymore with all the past and present problems.
Try to clear the footprints in order to solve these issues.
Here’s how:
1. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu.2. Select “Clear Footprints” from the Browser Settings. No need to wait for a confirmation message, the Footprints will be cleared immediately.
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Try refreshing the mailbox. Click on the Mail option on the top of the desktop screen and select Refresh Mailbox from the drop-down menu.
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My problem(s) with GOLD AOL.
1,..do not let to know who sent the original email, no address in
it, please
2,..put back "letter to wait to be send" where it was before, or changed
its name (Drafts) for itopen them!
3,..leave out "Advance User Mail", people who DO NOT read or write
English, afraid to open my emails,because they see not who sent it
and DELETE all of them without
4,..not register my password, it have to repeat it all the time!We will send this to our Product Engineers and they will look into this to see if they can have it fixed in a future update or release of the software.
To change your display name go to:
1. https://help.aol.com/articles/aol-mail-mail-settings
2. Expand Display and Sound Settings | How do I change my Display Name.
If you cannot register your password please call at 1-888-265-3733.
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AOL Gold is ****
When writing an Email why can i not click once on "subject" and start typing. I always end up typing the Subject in the text instead. 9.8.3 was not this way!!
Please try to clear the footprints.
Here’s how:
1. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu.
2. Select “Clear Footprints” from the Browser Settings. No need to wait for a confirmation message, the Footprints will be cleared immediately.
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This might be caused by the Display Name setup on your account. Please follow the steps below in order to change the display name:
1. Go to mail.aol.com and log in.
2. Click on Options on the top right.
3. Select Mail Settings from the drop-down menu.
4. Click on Compose on the left side of the window.
5. Scroll down to the Display Name section, and delete or edit the name from the box.
6. Click Save Settings at the bottom.
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My pfc has several sub-folder levels only visible when view is maximized. How to keep max view permanently?
My pfc has several sub-folder levels only visible when pfc view is maximized. After 1 cut and paste the view reverts to min size. How to keep max view permanently?
To enlarge the mail folder list, you will need to drag the border between the mail list and folder list (next to the mail list scroll bar).
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Your latest updated version did not do a thing to fix my problem.
Trying to Create a Photo Album and AOL keeps saying error in desktop. I have tried to download the latest version and it said error and did not download.
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at: 1-888-265-3733. Our experts are available 24/7 by phone.
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