AOL Desktop Gold


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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.



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  1. Still not even close to being right

    I keep getting I am being blocked from getting on the site because of invalid URL .. come on Verizon ... do a better job.

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  3. aol challenge???

    Has anyone been given a new Password by AOL and asked to not use your email for 24 hours in order to fix a problem unable to send emails due to an AOL message saying you must go to a AOL challenge page to complete a challenge? I find this highly suspicious. Want to know if this happened to anyone else.

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  4. I tried to reset my password and now I cannot get into the program. How do I get help with this problem?

    I tried to reset my password and now I cannot get into the program. How do I get help with this problem? Using my sbcglobal.net link as I cannot get into AOL.

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  5. Problems loading and opening AOL Games

    Called AOL and they said Gold is the problem

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    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.

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  7. Unbelievable how you give nonsense replies and then close postings

    I said I am getting broken images in order confirmations for things I buy online. Your reply was "Please make sure you have the “Hide images and disable links in mail from unknown senders” setting unchecked. You can find the setting in Mail—>Mail Settings—>Mail section.... and then you closed my post so I could not reply.

    OF COURSE I do not have disable links and images from unknown senders checked off. I get emails daily from strangers with images in them that are fine. WHY DIDN'T YOU WAIT FOR MY REPLY BEFORE CLOSING MY POST?? There is no help here.…

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    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.

  8. when I have read mail open the loading of what every never stops it continues to make a sound have you had this problem reported before

    I would say look into the loading sound and have it stopped it would drive one crazy I would just like to know why it continue loading for hours

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    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.

  9. I am not getting all the emails sent to me

    I am not getting all the emails sent to me. Please fix this.

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  10. AOL Gold is Awful!

    I have been using Gold for a while now because we don't have any choice in the matter. It is terrible. Email is a constant headache.
    Writing an email is beyond bad as it wants to throw in spaces where they don't belong and it does not allow you to respond to sections of an email with your own font. It just does what the heck it wants whenever it wants. Also, the desktop shortcut has disappeared several times. I cannot believe how bad this is. Please, AOL, fix the problems with 9.8.2 that were never fixed and bring it…

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  11. FIX IT!

    There I am already signed on using gold when all of a sudden I hear, "Goodbye", and the message "Error retrieving Account Info Please Try Again." pops up! You had my account information that's why i was signed on...how the .............did you lose and kick me off? I know, I know, you'll merge this with other stuff. instead of doing that all the time, try fixing why it happens and when you do fix something,, yea right, how about you let us know if that isn't too much trouble. $17+ a month for aggravation! Going to stop very shortly and…

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    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

  12. Pictures not posting..

    Are you kidding me!!! For the past several day when I go to post a picture on facebook I get this error message!
    Oops
    Something went wrong. We're working on getting this fixed as soon as we can. You may be able to try again later. Really what's later!!

    You're not working on any of it!! That's why we still have all these nightmare issues!!

    This is insane. From one thing to another. AOL keeps changing everything up. Now when you send an email it's set up differently.
    You can't even get the bugs worked out of all the other…

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  13. Mouse Buttons still do not work in Gold.

    Mouse Forward/Backward Buttons still do not work in Gold. Please fix.

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  15. Another day when AOL is stealing my money I am paying for but but cant use it

    Another day when Aol is stealing my money I am paying for it but can't use it

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  16. fix AOL to accept my APPROVED PASSWORD FOR ******#aol.com

    YOU NEED TO FIX WHATEVER IS WRONG WITH ACCEPTING APPROVED PASSWORDS - THIS HAS BEEN GOING ON FOR MORE THAN A WEEK - I WILL QUIT AOL GOLD AND ADVISE EVERYONE ON FACEBOOK TO DO THE SAME YOUR SERVICE IS TERRIBLE

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    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.

  17. cant find pokerstars.com or pokerstars .net

    I used to play this on the old version of AOL Desktop. But right now it was gone.

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  18. Mail Not Getting to Recipient!

    Some of my SENT e-mails are NOT reaching the recipients! It's not consistent but these are key sequential submissions. I have taken to sending e-mails to two different e-mail addresses to insure delivery and neither one reaches the person I sent it to!

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  19. I am getting disgusted with AOL gold. You are going to lose a lot of customers if you don't get it fixed especially now that we are paying.

    My sent mail is not up to Date...it is from 2009 and 2010! I cannot retrieve the mail I sent in the past few days or even this year! AOL needs to get some IT people who know what they are doing. I am getting disgusted with all the problems...sometimes portfoliio....sometimes mail, etc. You will be losing customers if you don't get it fixed especially now that we are paying! Please get my "sent e-mail" up working up to date as I need to find something there.

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    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.

    Our experts are available 24/7 by phone.

  20. AOL just deleted 3000 EMAILS of mine!!! MANY WORK RELATED!!! I AM LOOKING FOR A NEW EMAIL SERVICE AFTER ALL THESE YEARS!!!

    AOL just deleted 3000 EMAILS of mine!!! MANY WORK RELATED!!! I AM LOOKING FOR A NEW EMAIL SERVICE AFTER ALL THESE YEARS!!!

    SINCE YOU UPGRADED IT HAS GOTTEN 100X WORSE!!!

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    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.

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