AOL Desktop Gold
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This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.
Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
1405 results found
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Backspace utton on Gold does not work. I tried the suggested fix from product support and it still does not work. bring back 9.8.2
Backspace button does not work. I tried your suggested remedy. Backspace STILL does not work. Bring back 9.8.2 until you fix all the problems with gold.
In this case let me put you in touch with one of our AOL Desktop Gold Technicians to look more into this. Please call at 1-888-265-3733.
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I cannot drag one of the four corners of the window. It doesn't move. Therefor I canno
When opening the mailbox the page is to large. It takes up the whole screen and you cant read it without moving the sidebar up & down and from left to right.
It's so big that you can't read the context of the email without using the inner sidebar at the bottom of the email.
I cannot drag one of the four corners of the window. It doesn't move. Therefor I cannot use the “Save Window Size and Position” from the drop-down menu.
Changing the screen resolution does not help.
In this case, give us a call at 1-888-265-3733 so we can help you out.
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UNABLE TO GET ON LINE. SAME THING HAPPENED Tuesday and Wednesday of this week. HELP
Your other contacts do not work. UNABLE TO GET ON LINE. HELP
We want to look more into the connectivity issue you experienced.
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone" -
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone."
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payment Type
unable to change credit card online at my account
Let me put you in touch with one of our technicians to check if they can help you out. Please call the AOL Desktop Gold team at the number 1-888-265-3733
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Why do you continue to REMOVE EMAIL ADDRESSES WHEN I ADD THEM????
I spend all day ADDING EMAIL ADDRESSES to my ADDRESS BOOK ONLY to have "YOU" REMOVE THEM "AGAIN" - R U ALL NUTS???
I’d like to have one of our Technical Support agents investigate why you are unable to add email addresses. Please call our AOL Desktop Gold team at 1-888-265-3733.
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Get rid of the dotted lines when copying things onto a new email!
When copying anything onto a new email (ex: invoices & bill statements), everything now (on AOL Gold) is surrounded by annoying dotted lines which only uses more ink when printing them out & makes it impossible to maneuver things around or delete the unwanted portions. Please get rid of this. These dotted lines are useless & never were never visible when copying on previous AOL software. Why did you put them there?
Let me put you in touch with one of our technicians to check if they can help you out. Please call the AOL Desktop Gold team at the number 1-888-265-3733
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i NEED TO KNOW WHY PEOPLE DON'T GET MY EMAILS ALL THE TIME . SOMETIMES THEY GO THREW AND OTHER TIMES THEY DON'T WHY IS THAT??
I NEED TO KNOW WHY PEOPLE I SEND A EMAIL DO DO NOT GET IT ALL THE TIME. THIS HAS HAPPENED EVER SINCE YOU CHANGED TO GOLD AOL . WHY IS THIS I CALLED A TECK AND THEY KNOW NOTHING WHY??????
We want to look more into why your emails are not being received.
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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Why is everything I open locked in the header so I can't forward it? Annoying !!
Why is everything I open locked in the header so I can't forward it? Very annoying.
Let me put you in touch with one of our technicians to check if they can help you out. Please call the AOL Desktop Gold team at the number 1-888-265-3733
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go back to old address book and address card. not an improvement...like most of Gold
Why did Gold alpha my phone numbers in the phone book? Stupid. Now when I open the phone book, I see name, email addr and their FAX! Who wants to see the FAX# as the primary - nobody. Gold has rearranged my contact #s by alpha which puts Fax first and work last. that is Stupid. Now I have to redo hundreds of contacts thanks to Gold. AND everytime I 'save' the corrected contact info - the phonebook automatically refreshes to the top of the contact list - AAA. Why not just save my corrections and keep the phone book…
Let me put you in touch with one of our technicians to check if they can help you out. Please call at 1-888-265-3733
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Hate this "new" way of providing feedback -- your upgrade ****
Unable to drag & drop from Favorites into the signature (i.e. Follow me on Twitter - with link already attached). Adding pictures used to be simple - now I have to search for and then copy/paste from another area. AND, after painstakingly creating a signature, and using it many times . . . TODAY, one signature disappeared to be the signature from another saved signature. NOT HAPPY Trying to WORK here!
Let me put you in touch with one of our technicians to check if they can help you out. Please call the AOL Desktop Gold team at 1-888-265-3733
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issues i can not manage my folder drop down light in color wont let me open new folder this just wrong our gold ****
fix it u shouldn't make us pay for this ****
Let me put you in touch with one of our technicians to check if they can help you out. Please call at
1-888-265-3733 -
Saving Favorites on a DVD
Favorites –
I saved My Favorites to a DVD. When I click on it on my DVD, it will not open. So, I don’t know if my listings are correct. Please fix.
Jerry
1/1018Let me put you in touch with one of our technicians to check if they can help you out. Please call at 1-888-265-3733
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I send several "unidentified sender" e-mails at a time that's blocked from sending.
I can't access the url that let's me take the security test. That has to change.
Let me put you in touch with a technician to see exactly what’s causing this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone."
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Who can I call in the USA?
I need a phone number to speak to someone in USA!!!!!
Tired of calling the Phillipines!!
They can't help!!!We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.
Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.
Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone. Keep in mind that you will be redirected to the first available agent.
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Every two months my mail get deleted from new mail back for 2 months, how can I prevent this from happening ?
why does 2 months of my read email get deleted from my mail.
Aol will delete 2 months of my mail every few months ? -
my aol desappeared from my computer
unable to get it back. what is happening?
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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aol.uservoice.com
FIX UR STUPID.......PRIVACY DASHBOARD........U :" THIEFS" !!!!!!!!!!!!!!!!!!!!!!!!!!! PRIVACY MEANS PRIVACY & NOT THAT U & VERIZON HAVE THE RIGHT TO SELL IT !!!!!!!!!!!!!!!!!!!!!!!!!!! AOL IS NOTHING THE LYING TRASH ANYMORE !!!!!!!!!!!!!!!!!!!!!!!! "STEVE CASE" NEVER SHOULD HAD SOLD IT !!!!!!!!!!!!!!!!!!!!!!!!! U CROOKS,LIARS & THIEFS !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
We have a dedicated team to address this type of inquiry. Use the steps below to contact a specialist:
Go to our Privacy Policy and select your country: https://www.verizonmedia.com/policies/xw/en/verizonmedia/privacy/intl/index.html
Scroll down to the bottom and complete the Privacy Form. -
AOL SUPPORT
I PAY 4 AOL.....NEEDED A TECH TO HELP ME WITH DOWNLOADING AOL TO A NEW COMPUTER BUT THEY DON'T ANSWER THE PHONE.....FORGOT THE PASSWORD & COULDN'T GET ANY HELP WITH THAT !!!!!!!!!!!!!!!!!!!!!! WHAT IN THE **** DO WE PAY U FOR ??????????????????????????????
Let me put you in touch with one of our technicians to check if they can help you out. Please call the AOL Desktop Gold team at the number 1-888-265-3733
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Thank you for yet ANOTHER unwanted shortcut on my desktop
Every few days, your stinky program puts a shortcut to AOL on my desktop, DESPITE the facts that THERE IS ONE THERE ALREADY. Nor did I WANT or even try to get a second shortcut. You are making changes to my computer WITHOUT AUTHORIZATION which I wouldn't give you because you people can't do anything correctly, other than **** off your long standing customers with your absolute garbage changes to what was once a **** good program.
You folks really suck.
Let me put you in touch with one of our Technical Support agents to investigate this. Please call at
1-888-265-3733.
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