Stop using scripts to cure issues. Instead of saying that they are speaking to a tech, why not elevate the call to someone more qualified?
Allow calls to be elevated to more qualified techs. Seems you cannot get past the person answers the call and depends on a script to resolve the issue. These 3-4 hour phone calls are ridiculous.
"Chatting" with AOL is absolutely worthless as the representative are rude and end the chat without warning
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We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.
Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.