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AOL Client continues to be buggy --- WHY??? AOL 9.7 worked!! What is wrong?

WHY do you keep screwing with your AOL client? It is slow and buggy as always. NEVER happened BEFORE this ****** GOLD. When AOL was owned by AOL the company it worked great. NOW it is slow and sluggish. I have to re-start my computer to fix the issue. Restarting the AOL client does nothing. Can you fix this? I have an up to date PC that I built...super fast AMD processor....8gb memory.....Win 10 latest updates. Can you please respond? I have been with AOL over 20 years. I was a beta tester for many years in Northern VA where AOL began. Thank you. ****@aol.com

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Fred Schall shared this idea  ·   ·  Report…  ·  Admin →
Responded  ·  AdminProduct Support (Product Support, AOL) responded  · 

To resolve the slowness and performance issues, please try the troubleshooting solutions below:

1. Clear the Footprints in the new AOL Desktop. Here’s how you clear the Footprints: a. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu. b. Select “Clear Footprints” from the Browser Settings. No need to wait for a confirmation message, the Footprints will be cleared immediately.

2. Restart the computer. This helps clear the internal memory (RAM), which often resolves many issues.

3. Enable only the essential startup programs. Multiple programs may have been set to start automatically when a computer is turned on. These programs may cause the computer to slow down, and affect other running applications.

In case you continue to experience performance issues, please call us at 1-888-265-3733.

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  • Anonymous commented  ·   ·  Report

    You steal money every month for a phony aol gold account. You won't fix it, just steal from the people. You are a ********* group!

  • Anonymous commented  ·   ·  Report

    get email fixed and stop aol search from popping up constantly, I have been a paying customer for 20 years, you guys are pushing it I gave you my email but probably will not be able to read any reply

  • Jereld Reeder commented  ·   ·  Report

    AOL Gold Slow to Respond on Welcome Page, Changing User Names and Closing AOL.

    I tried the below AOL solutions and they do not work. This has been an issue since launching AOL Gold. My other browsers do not have these issues. Why can’t AOL get this fixed? I use Windows 10 and have been a paying customer for 19 years.

    RESPONDED · ADMINProduct Support (Product Support, AOL) responded · January 09, 2018
    To resolve the slowness and performance issues, please try the troubleshooting solutions below:
    1. Clear the Footprints in the new AOL Desktop. Here’s how you clear the Footprints: a. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu. b. Select “Clear Footprints” from the Browser Settings. No need to wait for a confirmation message, the Footprints will be cleared immediately.
    2. Restart the computer. This helps clear the internal memory (RAM), which often resolves many issues. This article provides the steps to restart the PC: https://help.aol.com/articles/restart-the-computer
    3. Enable only the essential startup programs. Multiple programs may have been set to start automatically when a computer is turned on. These programs may cause the computer to slow down, and affect other running applications. For help with this, please refer to the following help article: https://help.aol.com/articles/enable-only-essential-startup-programs

  • Clive Dunnico commented  ·   ·  Report

    I have just acquired a new computer with Windows 10 64 bit. AOL Gold now freezes frequently. No problems with former computer. Is AOL Gold compatible with 64 bit? The computer shop have tested the computer and can find no fault. Any advice you can give me will be appreciated. I really like AOL and have used it since 1992.

  • Anonymous commented  ·   ·  Report

    stop gaming and some videos that use so much data , the rest of us suffer

  • Dennis Kunster commented  ·   ·  Report

    Complaint:
    Can somebody tell me why I am paying for AOL and it's worse than when I had it for free. It's terrible and I'm about to leave and go to Google. It's accepted at more sites than aol and doesn't take forever to load, and I don't get OOPS errors!

  • Anonymous commented  ·   ·  Report

    Please fix the slow loading. I do not have this with others. If you cannot fix it I will be forced to move on to others that have. Sad since I have been with you since day 1

  • Anonymous commented  ·   ·  Report

    My AOL Gold is using very High CPU-sometimes 90%-I called Tech support and the guy said I have to pay extra for information-I already pay Monthly--what is causing this and how does it get fixed????

  • Anonymous commented  ·   ·  Report

    Why does it sometimes take a few extra seconds for my emails to show the body of the letter, I can see the sender and the subject but I have to wait for the content.

  • JANE LITWIN-WILLIAMS commented  ·   ·  Report

    AOL Desktop Gold Performance has been very unsatisfactory. You are charging us for Gold that takes forever to open up or respond. Please improve it's performance or I will make a change. Thank You.

  • Fred Schall commented  ·   ·  Report

    Gold is SLOW as usual. Locks up causing a re-boot. BLACK Blocks appear. have given Verizon a BAD name!

  • Fred Schall commented  ·   ·  Report

    Your AOL client CONTINUES to be buggy and SLOW!!!! It frequently locks up my machine and requires are-start. I have been with AOL since Ver. 2..0. Ver 9.7 was great. WHY fix something that was NOT broken??? I have the latest drivers....WIN 10...with the latest updates. You folks don't even both to contact me, to try and help figure out what the issues are. I am stuck with your software....MUST PAY for it......and iit is the WORST!!!!! What is wrong with your NEW company and customer service??? ****@aol.com

  • Barry commented  ·   ·  Report

    Since signing on with AOL gold it takes multiple tries at a long time to log on this is the slowest browser that I use on all three different computers. since there is now a charge for a low gold it should be better than the original AOL not worse. Please advise me if there is a way to speed this process up oral probably cancel AOL gold. This is very frustrating it's going on since the day I signed up. Paying for the service should make it better

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