AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
225 results found
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Others on my account can see their email...I can't
I forgot to add this in my post a few minutes ago. Other folks on my account can see all their emails, New, Old, Spam when they log in. I cannot. HELP! Fix this!!
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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member was able to log in her account but showing folders empty
member was able to log in her account but showing folders empty
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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cannot receive email from optonline.net
Cannot receive email from optonline.net
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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mark as unread
Clicking on "Mark Unread" on a single Email Page, does not work anymore. I have to go back to the complete "Inbox" email list and click on the "Mark Unread" button, in order to save that email. Why?
I tried deleting Desktop Gold and reinstalling, no luck.
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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I can`t receive any emails
my email box is empty
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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deleting emails
a few weeks ago deleted emails are still showing as being in the mail box even though the mailbox is empty
Hi there! We are really sorry to hear about the issue that you are facing. We'd love to try and help! Could you please contact us at @AOLSupportHelp on X.com? We are looking forward to your DM!
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FIX WASHED OUT WORDING IN THE EMAILS ...
THE TEXT IN EMAILS WASHED OUT ALL OF A SUDDEN ...
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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can't delete folders in "READ"
Good Morning,
I've been trying to delete some folders under "My Mail Folders" .. The error message says either error code EC-4001 or it asks if I want to delete the folder and I say YES but it doesn't delete
This has been going on for a while
Thanks
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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desktop gold mail composing.
On Desktop Gold, when trying to write an email, there are no longer manageable margins. in other words, when typing a line in an email, it keeps going beyond the margins of the email, and when one hits "enter" to go to the next line, one loses sight of the cursor completely, with no means of scrolling to the left. There is no justification whatsoever.
When I spoke to tech support, they are clueless, saying one must go to full page size to write an email. That is not workable.Also, the latest update appears to count words. that is…
Let me put you in touch with one of our Technical Support Agents to investigate this. Please call at 1-888-265-3733.Our experts are available 24/7 by phone.
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Cant retrieve old email from trash
Please let me determine when I want to permanently delete email. I just learned that emails are automatically deleted after a week. When I do a search in trash, all I get is a long list of "me" emails. There are times when I truly need an old email. Your cat assoc. suggested that I save all my emails in a folder. That's not efficient.
Let me put you in contact with the AOL Desktop Gold team so they can help you out. Please call them at the number 1-888-265-3733
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SUBJECT LINE GHOSTING
FEEDBACK SUBJECT LINE GHOSTING NEEDS FIXED THANK YOU
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.
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text email not showing text
some of my text emails are not showing content
One of our technical support agents can assist you in this matter. Please reach out by calling: 1-800-827-6364
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AOL no longer starts up showing email, even though I have it configured to do so.
AOL no longer starts up showing email, even though I have it configured to do so.
Let me put you in touch with one of our Technical Support Agents to investigate this. Please call at 1-888-265-3733.Our experts are available 24/7 by phone.
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The new "view" folder in mail is awful - how can I get rid of it?
AOL has added a new "view" FOLDER to the mail folders - I don't want it, don't use it - how can I get rid of it?
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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I can't find the write email option (or compose) in the app
Surely I can initiate an email but I can't find it.
Please give us a call at 1-800-827-6364 and one of our technician will assist.
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Views
Provide a way to DELETE the "Views' folder. It opens up expanded taking up 6 lines and is of no use. Currently it can't be modified or deleted.
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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The "This is not Spam" button does not work. When I select an email using the button, the email goes back into New emails. After about 5 min
The "This is not Spam" button does not work. When I select an email using the button, the email goes back into New emails. After about 5 min.
I need my spam button to work.I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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WHERE IS MY MAIL?? No mail when I log on. shows up after a wait.
Program is very slow and there is no mail once I get logged on. Shows up later.
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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Automatic open
AOL now automatically opens the next email. This is dangerous, as it could be spam, etc. We need a way to turn this off, or I am off AOL for good.
Please give us a call at 1-800-827-6364 and one of our technician will assist.
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