AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
365 results found
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Expand the number of spam addresses individual users can block
As of now I have blocked 1000 different spam addresses which is the maximum number of addresses an AOL user can block. If AOL isn't going to stop this stuff from coming in then you need to give us unlimited ability to block it ourselves. While we are on the topic, how is it that the AOL email algorithm can't identify an email addresses like "375536982@digi.y4y.44zaiwang.com" and "Casinco@rompuy.assemblozov.jp.net" as spam and block it upfront?
Many spammers use an email address only one time to send many spam messages. Adding every email address that you receive spam from is not the best method of reducing the amount of spam you receive.
We suggest using the "Report as Spam" option when you encounter spam email message. This will send that message and all of the related information about the message (sender information etc.) to our Anti-Spam department where it will be analyzed by several pieces of information including the number of users who reported it as spam which will help us handle similar spam messages appropriately before they even reach your email box.
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Save me time!!!!!!!!!!!!!!!!!!!!
I'm using AOL desktop Gold
once I decide to put an email into a folder
I need to take it there quickly,
Presently I have to scroll all the way to the s's to find the folder.
I need a faster way to find the folder to save it in that folder I need.
Scrolling takes me 45 seconds to get there.
please put another way for me to get to that folder that wanted to save the email in. -
I WANTED TO SAVE FILE THE SAME THING THAT I WAS DOING IT BEFORE WITH MY AOL DESKTOP GOLD . PLEASE PUT IT BACK AGAIN
I WANTED TO SAVE FILE THE SAME THING THAT I WAS DOING IT BEFORE WITH MY AOL DESKTOP GOLD . PLEASE PUT IT BACK AGAIN
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I dont want the new update where read mail disappears - want it to remain an new mail with a red check in the box
I dont want the new update where read mail disappears - want it to remain an new mail with a red check in the box
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Spanish spell check need to be added to AOL mail.
Please add other languages to spell check mail options.
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I'd like to have a way to personalize the experience of writing an email
I'd like to have a way to personalize the experience of writing an email!
I have talked to the Premium customer support and it seems that I'm left with the option to submit a feedback
I would like to have the option to customize the sound specifically for when i receive an email from a contact!
I know that the option to personalize the background of writing an email was possible a while ago on the webmail, I would appreciate that to be back and to also have it on Aol Desktop Gold! -
Your Suggestions Don't Work...NONE OF THEM.
Here's what you have suggested:
"Hey,
Wanted to let you all know that you now have the ability to block mail from unwanted senders. Please click the link here to learn more: https://help.aol.com/articles/keep-your-inbox-clean-by-blocking-unwanted-mail-in-aol-desktop-gold
Sincerely,
AOL Product Support"I have been an AOL subscriber for more than 40 years, probably longer than most of you current staffers have been alive. Rest assured that by now, I KNOW how to block spammers. The only trouble is, none of your suggestions works anymore.
Are you really serious about blocking spam/phishing, or are you only interested in filling every available space on a given…
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You have a section where you can block emails and sites but you don't have one where you can allow sites.
You have a section where you can block emails and sites but you don't have one where you can put the "Good" sites you don't ever want to go to SPAM. Other browsers have that. AOL does not. Any chance we can get it?
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Changes in handling emails
I am very disappointed in the new way that new mail is handled. When I open mail it no longer gets a red check but immediately goes to old mail or disappears completely before I can even read it. I was told that this is due to recent updates of AOL Gold Desktop & can not be changed.
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moving report spam or delete button
Can you move the "Report Spam" or "Delete" button on the bottom of the "mail window"? Often times when going through my inbox and trying to delete groups of mail, I inevitably hit the "report spam" rather than the "delete" which is what I intend to click, because they are next to each other. Then I have to go through the spam folder and click on the emails and click on "this isn't spam" so that when new emails come in, I will actually receive them. I can't be the only person this happens to. If you put "delete" on…
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Allow open email tabs to be shifted side to side to order/prioritize as desired
Allow tabs of multiple open emails to be able to be shifted side to side (as Google and Chrome window tabs do) to allow one to order the emails (priority, timeline etc). One could previously do this when each open email remained in its own box by simply shifting around or overlapping in order of importance. Preferable would be to revert to that old system, rather than this "all in one box with tabs" where one can't even see the subject on the tabs.
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Revert to allowing individual emails open at same time onscreen rather than as tabs in one box
The previous protocol allowed one to have multiple emails open on screen simultaneously and to order them (overlapping) as needed, and in a way that allowed subject-line/date/etc to be visible and findable.
The new protocol of all open emails existing simply as tabs in a single box is counterproductive. You can't change the order or see the subject, so useless for easy toggling. -
Link Buttons Disabled When Forwarding an Email to Yourself
I've reported this issue many times and still no fix or response. When forwarding an email to yourself, for example an Amazon shipping confirmation email that has the yellow "Track Package" button in the body of the email, AOL mail is stripping the links' functionality.
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RE: GOLD AOL Why in the world would I have 50 emails in the "New" category and 428 emails in the "Inbox" category???
If I have 50 emails in the "New" category and 428 emails in the "Inbox" category what is the point. The "Inbox" has not only the "New" but it also has items I have deleted. If I deleted items, I would think those should be in the "Deleted" area...not in a unnecessary category titled "Inbox". Get ride of Inbox and just have New, Deleted, Spam, etc. The "Inbox" is not necessary if there is New and Deleted.
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ads
Advertisement for discount on Pizza ....and low and behold there is a picture under the advertisement of a man on the toilet with a horrible look on his face. Why should I have to look at that!? I am sure your Pizza advertisers would be thrilled to see their product with this other ad. How sick is that...disgusting....please be more judicious in pairing ads.
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VIEWS FOLDER
PLEASE ALLOW US TO MOVE OR DELETE THE NEW "VIEWS" folder that's now appearing in our FOLDER list. It's not useful when people are already using folders to manage their mail. It's cumbersome in that it has to be closed whenever logging into AOL.
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HOT Fixed! - in some cases ad covers list of mails Still covering emails
Still covering emails
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window in "Write" email no longer is functioning as it should
The "write" window's text (at my normal size: Tahoma 12pt is no longer readable. the text is tiny and so is the preassigned text in the write window itself and nothing the AOL remote technician has been able to help. She wanted me to change the size/resolution of my computer screen, but I do not want to -- because it is at it's recommended settings
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SPAM
You provide nice ability to direct designated Emails to Spam. Why not provide an option to automatically delete it. I get as many as 60 a day from a known Addresses, but now I have to scan Spam just in case something I want to see is imbedded among the known to be Spam. Just let me delete kno· Product Support (Admin, AOL) responded
Hey,Wanted to let you all know that you now have the ability to block mail from unwanted senders. Please click the link here to learn more: https://help.aol.com/articles/keep-your-inbox-clean-by-blocking-unwanted-mail-in-aol-desktop-gold
Sincerely,
AOL Product SupportYou missed the boat…
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AOL's email ***** up
Your new app for phones is disgusting. Go back to the old app that does not lead the person a news feed and other ****. When someone is on their phone they wish to check their email, not see your news feeds. Or at least on the new app give the user the ability to direct the opening page so they don't have to go through the news page. I know that it is probably a money making issue for AOL but please have some concern for the folks that use the app.
- Don't see your idea?