AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
118 results found
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email address displays my account name???
Just show user name to recipient when I send a message. Stop attaching my account name to message sent with a user name. When I send email via a new user name I set up for coordinating messages for a group, my personal name shows up along with the New User Name. Why???. if I wanted to send a message with my name on it I wouldn't have set up a separate user name and paid for it???
In order to remove your display name, follow these steps:
1. Click on the ‘Mail’ menu on the top left.
2. Select ‘Mail Settings’ from the drop-down menu.
3. Erase the name from the ‘Display Name’ field, and close the window (changes are saved automatically). -
What's Wrong with Email.....Now???
Since the last update, mail is taking extremely long time to open up and half the time if there are graphics they don't even show up.... the opening of mail just drags on!!! what's the problem as it's not only irritating but very time consuming!!
Restarting your computer, modem and any home networking equipment, will help your computer get a better connection.
Follow the steps below:1. Shut down your computer.
2. Unplug the power cord from your cable, DSL, or dial-up modem, and router (if you have one).
3. Wait 30 seconds.
4. If you use an external modem, plug the power cord into your cable, DSL, or dial-up modem.
5. If you have a router, plug the power cord into your router.
6. Turn on your computer.If you still encounter issues call us at 1-888-265-3733.
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Email is not updating
For the past few days my email is not current. I know there are new mails because they come through on my phone. But Desktop Gold on my computer is not updating. I tried the "refresh mail" but this does nothing. It only updates if I completely shut it down and resign in. HELP!
Please send us a crash report in order for our engineers to look into the issue you are experiencing. To do that, please follow these steps:
1. Open AOL Desktop Gold.
2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
3. Type a short description of the problem, and click Send.For immediate assistance with this issue, please call us at 1-888-265-3733.
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MORE RE: Backup and Transfer PFC to a different computer
You recently sent me an update re: transferring PFC to another computer using export and import. The text of the message seems clear, however in the linked article, there is still reference to exporting/importing the PFC from a previous version of AOL Desktop.
Which is it?
Does the procedure you've sent now allow for transferring the CURRENT PFC file to a different computer? If so, great. But in my case, with one problem remaining. The then-current PFC on my computer was wiped out (written over) when the AOL tech moved the prior version PFC to my current computer - a…
The article provided in the response you received, contains 3 sections. The first one titled ‘Import and export mail and personal data to another computer’ explains how to use the Import and Export feature, that will allow you to create a back-up (Export) of your current personal data file, and how to Import it.
The second section refers to the ‘Import Wizard’ feature that allows you to import mail from an older version of the AOL Desktop installed on your computer.
The third section explains how to manually import a Personal Filling Cabinet file from an older version of the AOL Desktop.
Regarding the personal data file that was removed from your AOL Desktop Gold, please call our AOL Desktop Gold team at 1-888-265-3733, in order to have one or our Technical Support agents look into possible solutions to resolve this.
Thank you.
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mail settings
I need to be able to arrange my read/old email in alphabetical order.
In order to sort Old mail alphabetically, click on the Subject or E-mail Address columns above the first email in the list.
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mail problems
All too often when I check my deleted mail, my sent mail is listed instead. Or old mail. I have almost permanently deleted sent mail and not the deleted mail because of this error. Please display the correct mail listings. Thank you.
Try refreshing the mailbox. Click on the Mail option on the top of the desktop screen and select Refresh Mailbox from the drop-down menu.
If you still encounter issues call us at 1-888-265-3733.
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Time stamp on printed emails is incorrect. Indicates Central Standard Time vice Central Daylight Time.
The date stamp that is placed on email shows central standard time vice central daylight time. Central standard time doesn't start until Sunday November 4th @ 2:00 AM. It is now 9/27/2018. ??????????????
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Your system is changing the address of the e-mail I am writing from yahoo.com to AOL creating a demon response
Your system is changing the address of the e-mail I am writing from yahoo.com to AOL creating a demon response
Please make sure the email addresses are complete, including @DomainExample.com . In case the domain name is not included in the email address, the username will be treated as an AOL account and @aol.com will automatically be added at the end.
If you are using the auto-complete feature to add the contacts in the recipient box, check your address book, and make sure this contact has the correct full Yahoo email address. -
In "Mail", "Spam Settings" IT WILL NOT "SAVE" SPAM ADDRESSES PLEASE FIX THIS
In "Mail", "Spam Settings" the sender Spam email addresses I add are NOT saved, even though it says "Changes have been saved" How do you fix this?, as it is important Spam control feature. I asked about correcting this previously with no response. Please respond.
The list of blocked senders is limited to 1000 email addresses. Please verify that you have not reached this limit.
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Service failure
Why am I getting error message can not load mail try back in five minutes. This has been going on for hours
Please send us a crash report in order for our engineers to look into the issue you are experiencing. To do that, please follow these steps:
1. Open AOL Desktop Gold.
2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
3. Type a short description of the problem, and click Send.For immediate assistance with this issue, please call us at 1-888-265-3733.
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deleting SENT emails goes into trash and then they have to be deleted again. FIX THIS PLEASE.
deleting "sent" mails sends them into the trash folder so you have to delete them a SECOND TIME. ridiculous
After mail is deleted it will remain in your Trash folder anywhere from 7 to 30 days, before it will be permanently deleted. In this time, you can recover emails from the Trash folder, and move them to the Inbox or other mail folders.
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email spacing
-when I received emails from other email recipients than aol , e-mails are compsed like in triple spacing, it's taking a lot of space and printing on a lot of paper , this happened after the glitch on AOL desktop gold a week ago , We have already tried to do a lot of troubleshooting with your technical support , and still resolve . See below for example :
Hello sister,
I hope this email finds you well and that it is working as it should be.
Love you very much.
- and in addition to this, I also cannot create…
In order to make sure the page zoom is not causing the spacing issue, first, open the email you are having trouble with, then click on the ‘Edit’ menu on the top left, and select 100% from the ‘Zoom’ category. If this does not resolve the spacing issue it means that this is caused by the sender’s email client.
To create an email signature, follow the steps from the article below. You can copy the signature from one account and paste it into another one. If you receive an error message stating that the signature is too large, set the default format of the text to Arial font with the size 10pt, then save the signature. After the signature is saved, you can change the font type and size to the one you desire.
https://help.aol.com/articles/the-new-aol-desktop-using-mail-aim-browsing-the-web
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Sorry, we don't recognize this email.
Have not been able to sign on for 15 days now.
All I get from AOL Agent is this: I do apologize but our system is currently undergoing a maintenance relating to your issue. In fact, we are receiving a heavy amount of similar cases like yours. Currently our fix team from headquarters are well aware & are working around the clock to fix this.About 4 different Agents have sent me that same message word for word.
We are sorry you are experiencing issues logging in, and we apologize for the inconvenience this has caused you. In order to resolve this, please call us at 800-307-7969 Mon – Fri: 10AM – 7PM, and one of our customer support agents will be able to assist you regarding this issue. Thank you.
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not receiving all the attachments in my mails
when someone sends me a mail with an amount of images larger than 100 images, the mail will show the total amount, for example 122 images in the attachment.
but when I download all, it only downloads 100 images.
and the mail only shows 100 images.Please send a report of this problem to our AOL Desktop team to have this investigated. To do that, click on the “Help” button on the top right corner of the AOL Desktop window, and select “Report a Bug” from the drop-down menu.
In case the problem persists, please call our AOL Desktop Gold team at the number 1-888-265-3733, in order to have one or our Technical Support Agents investigate the cause of this issue.
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Mail System all messed up!! Pleaseeee Fix It!!
It was working fine last week!! Someone changed it !! Return to old system!!
In order to disable the delete mail confirmation prompt, please follow these steps:
1. Open the AOL Desktop Gold and sign in.
2. Click on the ‘Mail’ menu on the top left.
3. Select ‘Mail Settings’ from the drop-down menu.
4. Uncheck ‘Confirm before deleting items’, and close the window (changes are saved automatically). -
Email With Attachments
Can you please review this comment from one of my customers. Their system keeps flagging my emails as spam. I only know of one way to attach documents. Is there another method as they suggest?
Comment Submitted.******** on Nov 08 2018 12:06:43 PM
Comment:
Hi Miles,I was researching online about this (other people have seen an uptick
in emails from aol.com being blocked like you've seen). This may sound
weird, but can you ask the sender how they are attaching the attachment
- is it via the paperclip or drag & drop. If it is with the paperclip,…If a 3rd party email service is flagging emails sent by you, as Spam, their email administrator will need to white-list your email address. Please contact Mimecast in order to resolve this.
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Help
The free AOL program allows me to display my name (Lou ****) when I send emails. AOL Desktop Gold does not allow the same feature.
Click on Mail > Mail Settings > General tab > next to display name type the name you wish to have when sending email, then click Save.
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network error
Have been getting this error message for 1 week now. The error messages come up repeatedly after about an hour and then stop.The connection is fine. Please advise how I can resolve this ASAP.
"Network Error
We seem to be having some trouble connecting to the internet. Please check your internet connection and then try again"Please power cycle (reboot) your modem/router, by following these steps:
Switch off and unplug the power from your modem/router.
Leave both unplugged for 30 seconds.
Plug the power back into the modem/router and verify that you are again connected to the Internet.If you still encounter issues call us at 1-800-827-6364.
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Prior one would be made aware there was a bad address, but that feature was eliminated, its difficult with the blue boxes to correct errrors
Prior one would be made aware there was a bad address, but that feature was eliminated, its difficult with the blue boxes to correct errors. Gold messed up ease of aol email
If the recipient’s email address has the correct format (username and a domain name), you will not receive an error message when sending the email. In case the address contains characters that are not allowed, or the email address is incomplete you will be prompted by an error message when attempting to send the email.
When sending the email to an email address that is misspelled, you will not receive a pop-up error message, instead AOL will attempt to deliver the email. When we are unable to deliver the email to the recipient, you will receive a bounce-back error message containing the reason for the delivery failure.
In order to remove an email address from the To, Cc or Bcc fields, right-click on it, and select ‘Remove’ from the pop-up menu.
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Blind copy addressees no longer showing
As of last week I can no longer see the email addresses of people I sent mail to in BLIND COPY (BCC). Why was this removed?
In order to see the full list of recipients, go to the Sent folder and open the message, then expand the email header by clicking on the arrow below the subject line.
- Don't see your idea?