61 results found

1. Aol Gold Disappeared Off Laptop

   Aol Gold keeps disappearing off my laptop. I have reinstalled it 2 x's in the last month. Think you should know about this bug!

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   8 comments  ·  Browser  ·  Delete…  ·  Admin →
   Support Request  ·  AdminProduct Support (Product Support, AOL) responded

   I’d like to have one of our Technical Support agents to look more into this. Please call at 1-888-265-3733. Our experts are available 24/7 by phone.

2. Blue circle dance has to stop or AOL will be uninstalled forever. Been with AOL for 30 years ********@aol.com is me...

   Technical support refers one to Spain and an English man who tries to fix it and then wants you to buy 2 other services - close to $300...wtf

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  Browser  ·  Delete…  ·  Admin →
   Support Request  ·  Product Support responded

   I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.

3. AOL Browser problems

   AOL Browser problems are enough to make a preacher's wife cuss, and I should know because I was one for 25 years! Talk about testing my patience!!! Here goes: 1) Once I click on the aol icon, it takes far too long to get even the first signin screen. 2)Once I enter my password, God only knows what response I'm going to get. So far - today alone - I have signed on, only to have a '118 error - timed out' screen pop up repeatedly. The only way I could close aol was by using the task manager. 3) If I am finally able to get thru #2, then when I type in www.google.com or www.yahoo.com and do a search on their sites, suddenly aol search kicks in and deletes the pages I'm looking at from the other sites. 4) I have signed on, finally gotten to what should be the welcome screen, and it's black with the 118 error message on it! 5) I have also signed on, and instead of loading the welcome screen, I get a page asking if I want to save something on my computer. 6) I've tried repeatedly today to specify these problems by doing a 'feedback,' but when I click on it, aol freezes or gives me an error message. And then I can't get out of aol unless I use the task manager. Before you ask, I've gone into my browser settings and cleared them. I've cleared my temp files for flash, java, internet history, done disk cleanup, checked to make sure all updates are current. Every day that I sign onto AOL, it's something else that is quirky and causes a lot of frustration. AOL, I used to really enjoy you, and I am still fighting to stay with you but SOMETHING has GOT to GIVE!

   AOL Browser problems are enough to make a preacher's wife cuss, and I should know because I was one for 25 years! Talk about testing my patience!!! Here goes: 1) Once I click on the aol icon, it takes far too long to get even the first signin screen. 2)Once I enter my password, God only knows what response I'm going to get. So far - today alone - I have signed on, only to have a '118 error - timed out' screen pop up repeatedly. The only way I could close aol was by using the task manager. 3)… more

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   8 comments  ·  Browser  ·  Delete…  ·  Admin →
   Support Request  ·  AdminProduct Support (Product Support, AOL) responded

   Let me put you in touch with one of our Technical Support agents to look more into this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

4. Please make it possible that the Desktop Gold icon stays gold instead of turning white.
   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  Browser  ·  Delete…  ·  Admin →
   Support Request  ·  Product Support responded

   I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our team is available 24/7 by phone.

5. have to go to google chrome to open up things

   FCS you guys! I can't even get to my bank acct most of the time thru AOL since you turned it "Gold" more like tarnished than gold/: More and more I have to open up google chrome to open things up
   don't know what the **** you ppl did...but fix it. Paying for this sub-service is getting old

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  Browser  ·  Delete…  ·  Admin →
   Support Request  ·  AdminProduct Support (Product Support, AOL) responded

   I’d like to have one of our Technical Support agents investigate this. Please call at 1-888-265-3733. Our experts are available 24/7 by phone.

6. saving passwords for websites

   this sequence does not work:
   Use the Browser Password Manager as a secure and easy way to manage your online passwords and credentials.

   Enable or disable the Password Manager
   1. Log in to AOL Desktop Gold.
   2. Click the Settings icon Image of the Settings icon. .
   3. Click the Browser option on the left-side of the window.
   4. Click the Passwords tab.
   5. Select 'Offer to save passwords I enter on the web'.
   6. Exit out of the Settings window.
   Tip icon.To disable the Password Manager, follow the same steps as above but de-select the box next to 'Offer to save passwords I enter on the web'.

   Search your saved passwords
   1. Log in to AOL Desktop Gold.
   2. Click the Settings icon Image of the Settings icon. .
   3. Click the Browser option on the left-side of the window.
   4. Click the Passwords tab.
   5. Use the Search passwords field to search by username or website.
   6. Click Show next to the password to display the password.

   this sequence does not work:
   Use the Browser Password Manager as a secure and easy way to manage your online passwords and credentials.

   Enable or disable the Password Manager
   1. Log in to AOL Desktop Gold.
   2. Click the Settings icon Image of the Settings icon. .
   3. Click the Browser option on the left-side of the window.
   4. Click the Passwords tab.
   5. Select 'Offer to save passwords I enter on the web'.
   6. Exit out of the Settings window.
   Tip icon.To disable the Password Manager, follow the same steps as above but de-select the box next to 'Offer… more

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   3 comments  ·  Browser  ·  Delete…  ·  Admin →
   Support Request  ·  Product Support responded

   I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

7. in-bedded programs in GOLD

   The USPS will send you an email of mail you are to receive that day if you sign up for that service. In the email is scanned pictures of each letter. Those scanned pictured are not displayed when using AOL Gold. They are displayed in Chrome etc. Can this be fixed???

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  Browser  ·  Delete…  ·  Admin →
   Support Request  ·  AdminProduct Support (Product Support, AOL) responded

   Let me put you in touch with one of our Technical Support agents to investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

8. Folks

   Folks - I have complained to you about Desktop Gold since the day I "upgraded" to it. Multiple times. And every single time I've pointed out very specific issues, problems, with Desktop Gold. So have THOUSANDS of others. Yet you do absolutely nothing. How many times do people have to tell you that 9.8.2 was FAR superior to Desktop Gold before you get it? And you often answer, on this page, that the newest Desktop Gold update has the problem fixed...

   Oh really? Well, I have the latest Desktop Gold upgrade (Revision 11.0.2084), and the service is the worst I've ever experienced in over twenty years on AOL!!! I've NEVER previously had so many problems with web pages taking forever to load, FREQUENT (more than six or seven times per day) freezing of the entire page, emails opening empty, then taking up to sixty seconds or more to fill in with the actual email content, etc.

   What the **** are you folks doing about all this? Why on earth should we stay as loyal to AOL as we have for so many years if you folks do absolutely nothing to fix the very real problems with your horrendous Desktop Gold "upgrade" (downgrade is a far more accurate description)? And in all previous upgrades, you never shoved the upgrade down our throats. Now, in a purely sleazy business move (to be able to charge the extra cost for Desktop Gold to most users), you have forced us all to accept this horrible Desktop Gold!!!

   What will it take for you jerks to admit that this upgrade is an abject failure, and to just give us back our beloved 9.8.2? How many THOUSANDS of your stupidly loyal members have to beg you to allow us to return to 9.8.2 before you actually do it?

   Most importantly - when will you finally fire the absolutely incompetent and irresponsible software developers that came up with this gross failure of an upgrade and give us back 9.8.2, the single best version in AOL history?

   WHAT THE **** IS WRONG WITH YOU PEOPLE? IS ANYONE LISTENING TO US AT ALL???

   Folks - I have complained to you about Desktop Gold since the day I "upgraded" to it. Multiple times. And every single time I've pointed out very specific issues, problems, with Desktop Gold. So have THOUSANDS of others. Yet you do absolutely nothing. How many times do people have to tell you that 9.8.2 was FAR superior to Desktop Gold before you get it? And you often answer, on this page, that the newest Desktop Gold update has the problem fixed...

   Oh really? Well, I have the latest Desktop Gold upgrade (Revision 11.0.2084), and the service is the worst I've… more

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  Browser  ·  Delete…  ·  Admin →
   Support Request  ·  Product Support responded

   I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

9. Work with Team Viewer please. AOL old kills Team Viewer when trying to access remote via Team Viewer.

   Work with Team Viewer please. AOL old kills Team Viewer when trying to access remote via Team Viewer.

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  Browser  ·  Delete…  ·  Admin →
   Support Request  ·  AdminProduct Support (Product Support, AOL) responded

   I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

10. Page back button does not work

    The page back button does not work. When I click on it to go back to the previous page nothing happens. Just another error made by the program developers!

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Browser  ·  Delete…  ·  Admin →
    Support Request  ·  Product Support responded

    Let me put you in touch with one of our Technical Support agents to investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

11. Your ISP taking too long to open up or not opening at all is becoming a safety issue.

    Your ISP last night would not open, which had been a previous problem that I thought had gone away. So I went up to dinner and came back down and it still hadn't open. This morning I had to send my doctor a message and AOL would still not open. This is becoming a safety issue that I believe your CEO is ignoring with Windows 10.

    AOL has become like our electric company, it is no longer an option when you need it to get to the link to contact your doctor's online service.

    So I did the drill again, uninstall AOL and reinstalled it to get to write this to AOL feedback. One day someone is going to suffer because AOL wouldn't open and it wouldn't be funny anymore.

    Your ISP last night would not open, which had been a previous problem that I thought had gone away. So I went up to dinner and came back down and it still hadn't open. This morning I had to send my doctor a message and AOL would still not open. This is becoming a safety issue that I believe your CEO is ignoring with Windows 10.

    AOL has become like our electric company, it is no longer an option when you need it to get to the link to contact your doctor's online service.

    So I did the drill again,… more

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Browser  ·  Delete…  ·  Admin →
    Support Request  ·  AdminProduct Support (Product Support, AOL) responded

    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.

12. I sure wish you would hurry up with that update so I would stop getting kicked off line

    I sure wish you would hurry up with that update so I would stop getting kicked off line. I tried the manual upgrade as you suggested. No dice there.

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Browser  ·  Delete…  ·  Admin →
    Support Request  ·  AdminProduct Support (Product Support, AOL) responded

    Please give us a call at 1-888-265-3733 in order to have an expert technician investigate the issues you experience.

13. I'm right there with the rest getting kicked off line regularly

    I'm right there with the rest getting kicked off line regularly

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Browser  ·  Delete…  ·  Admin →
    Support Request  ·  AdminProduct Support (Product Support, AOL) responded

    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

14. How can you improve AOL Gold? Hard to believe you really care.

    When I type something in the browser and want to copy and paste it somewhere else, I have no option to copy. Why is that? Why would you eliminate that option?

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Browser  ·  Delete…  ·  Admin →
    Support Request  ·  AdminProduct Support (Product Support, AOL) responded

    Let me put you in touch with one of our Technical Support agents to help you with this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

15. Close button not showing in some cases/ windows. Delay when closing the screen.

    Close button not showing in some cases/ windows. Delays when closing the screen/ browser.

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Browser  ·  Delete…  ·  Admin →
    Support Request  ·  Product Support responded

    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

16. AOL issue

    I am having a recurring problem enlarging my page > bottom of page shakes & rest of AOL program freezes.

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    1 comment  ·  Browser  ·  Delete…  ·  Admin →
    Support Request  ·  AdminProduct Support (Product Support, AOL) responded

    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.

17. downloading Zip files from websites using aol desktop gold

    i cant download zipfiles in Aol desktop gold using aol browser

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Browser  ·  Delete…  ·  Admin →
    Support Request  ·  AdminProduct Support (Product Support, AOL) responded

    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our team is available 24/7 by phone.

18. feedback is useless. There are many comments about how bad AOL Gold is working and nothing is ever done to fix it!

    Bring back 9.8.2 and use that as a basis for a new version of AOL. Gold does not work for me. continuously unable to sign on!

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    2 comments  ·  Browser  ·  Delete…  ·  Admin →
    Support Request  ·  Product Support responded

    Let me put you in touch with one of our Technical Support Agents to investigate this. Please call at 1-888-265-3733. Our experts are available 24/7 by phone.

19. Not closing out of Screen name, cannot move to another SN

    I called 5 tech people on Monday, got 5 different answers. I even reinstalled the browser (which has never been the answer in 25 years of using AOL, even tho that is always suggested.
    I can move from one SN to another ONLY once, but the next time I do that, it says goodbye, but the number at the Read Icon stays there and it does not allow me to close out of the SN. I have to close the browser thru Task Manager. This is very annoying as I go back and forth many times a day.

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    1 comment  ·  Browser  ·  Delete…  ·  Admin →
    Support Request  ·  AdminProduct Support (Product Support, AOL) responded

    Please send us a crash report in order for our engineers to look into this issue. To do that, please follow these steps:

    1. Open AOL Desktop Gold.
    2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
    3. Type a short description of the problem, and click Send.

    For immediate assistance with this issue, please call us at 1-888-265-3733.

20. Image display

    Can you remove this new rectangular black box image from when I move my e-mails & mailbox?

    Vote Vote Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    Close

    Close

    Vote

    We’ll send you updates on this idea

    0 comments  ·  Browser  ·  Delete…  ·  Admin →
    Support Request  ·  Product Support responded

    I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.