AOL Desktop Gold


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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.



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  1. Uninstalling OLD AOL 9.8

    I have been using the new AOL Gold for years.
    I hadn't uninstalled the old AOL 9.8.
    I can find old aol directories and files going back earlier than 2019.
    also 2018 & 2017 files & directories named C_AOL Desktop 9.8.2 & 2a
    I ran the old uninstaller program and though it took a very long time, it showed an EMPTY "Select Applications to Uninstall"

    There was never an explanation of HOW to remove all the junk that the old AOL 9.8 has now become. When & How will you address this issue?

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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  2. Desktop Pictures Out Of Sync With Captions

    When you open AOL Gold, the pictures (1-55 for 3/28) are continually out of sync with the picture description. This happens every single day! e.g. The picture for picture number 35 has the description from picture number 34. That description from picture 34 stays on Picture 35 for 8 seconds and the correct description for picture 35 appears. I thought Verizon was going to fix the mess at AOL?????

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    5 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  3. Why do I have to login every time when I check the box stay logged in

    Why do I have to keep logging in when I open welcome. I have complained this to bug. what am I paying for, NO HELP?

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    2 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  4. Having to click a link over and over again!

    Here lately I am having to click links over and over again and again it keeps taking me to AOL SEARCH!!!! I want it to take me where it is supposed to go!!! I pay for this service and i want it to work!!!!!!

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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  5. AOL Desktop Gold - Display Compatibility

    AOL desktop gold is not displaying the email items and icon correctly on my computer. Whenever I hover over the email items it keeps on zooming and looks distorted. Icons are also missing when I hover over them. Tried to open this on safe mode and the distortion stopped happening but when I went back to normal mode this still keeps happening. I hope anybody can do something about this.

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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  6. Tech Fortress reminder messages

    Why do I keep getting a pop up message from you every time I log in appearing in the lower right section of my screen telling me that Tech Fortress is not hooked up? I unsubscribed to Tech Fortress over three months ago. Please stop this from every time I sign in. Thanks.

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    1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  7. I am SICK of this!

    I am SO SICK of having to reset my settings EVERY TIME I WANT TO PLAY GLOBESPOTTER! It never works the first or even the third time because I just don't know which white circle to click on. I know what I want to play and it's not up to AOL to make it so blastedly hard for me to do it!

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  8. We're glad you're here

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  9. Events and appointments are not shown on the AOL Calendar.

    Events and appointments are not shown on the AOL Calendar.

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    1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  10. AOL Starts From Scratch Each Day

    Since AOL Gold installed an update on 12/15/20, AOL is so much harder to use. All the info I input in a day is gone after I turn off my computer at night. The next day my Favorites from the Toolbar are gone, my Favorite Places list is gone (many items on it I've saved for years), and I have to log in with ID and Password each time despite indicating I want them both saved and automatically inserted. What's going on? The Toolbar favorites and places are very important to me... One of the main reasons I've stayed with…

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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  11. password save

    AOL gold does not prompt me to save usernames and passwords, even though I have selected that function. I do not know how to fix this. I am trying to do it on my Craigslist account. Google chrome saves the username and password. Because of the ease of going to websites on Chrome, I have to have 2 browsers open all the time.

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    1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  12. Photo folders

    How do I make this thing put new pictures into dated folders like it did for years and just stopped ?

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  13. aol.uservoice.com

    FIX UR STUPID.......PRIVACY DASHBOARD........U :" THIEFS" !!!!!!!!!!!!!!!!!!!!!!!!!!! PRIVACY MEANS PRIVACY & NOT THAT U & VERIZON HAVE THE RIGHT TO SELL IT !!!!!!!!!!!!!!!!!!!!!!!!!!! AOL IS NOTHING THE LYING TRASH ANYMORE !!!!!!!!!!!!!!!!!!!!!!!! "STEVE CASE" NEVER SHOULD HAD SOLD IT !!!!!!!!!!!!!!!!!!!!!!!!! U CROOKS,LIARS & THIEFS !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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  14. We're glad you're here

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  15. WTF is wrong with AOHELL? I logged on at 8:00am and was DROPPED THREE TIMES by 8:50am

    FIX YOUR **** SYSTEM SO IT DOESN'T KICK US OFF EVERY 20 minutes!!

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  16. Can't set up private rooms in chat.

    Please fix the above. asap. stopped working as of 1:35 p.m. on Monday. Thanks.

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  17. Draft Issues

    Using AOL Gold could not save in Drafts but was able to retrieve in web mail. WHY ?????

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  18. A O L has now made it impossible for me to open a story on mostly any e mail I receive. This started about three hours ago; I am completel

    A O L has now made it impossible for me to open a story on mostly any e mail I receive. This started about three hours ago; I am completely unable to open a story where it says, "Read more or Delete." FOr 25 years now I could ALWAYS open those stories. Tor three hours, now, that ability has stopped. I NEED TO HAVE THAT ABILITY: please reinstate that ability.- it is IMPORTANT to me!

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  19. See my issue below

    July 20, 2020
    Memo to AOL

    On Sunday 7/19,
    I called AOL concerning a problem receiving emails. I spoke with Precious. To verify my account and since I have only a landline that does not do text, we had to find another way to verify my account. She found a way and we proceeded. I was concerned about possible hacking of my account and Credit Card. Precious handled everything and cleared problems. She added Malware to my account. She also provided me with some helpful tips. A very positive experience

    On Monday 7/20, I cancelled my Credit Card (which is…

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  20. I am paying monthly why can't I get free help?

    I am paying monthly why can't I get free help?

    also how many emails do I get with my paid service?

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