AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
81 results found
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Complaint
COMPLAINT: Morons... Site says tech support 24x7, but try to get through (at 10:15 PM Pacific??) Also, when trying to reset forgotten password, the site won't accept anything that is remotely close to last or other computer used password, and AOL plays God saying "too short, try again."
I’d like to have one of our Technical Support agents investigate this. Please call our team at 800-300-5017.
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Make this more stable. Since aol gold has come out I have had to reinstall it 5 or 6 times now. It keeps messing up and not loading.
Make this more stable. Since aol gold has come out I have had to reinstall it 5 or 6 times now. It keeps messing up and not loading. The old aol was much better than this.
Let me put you in touch with one of our Technical Support agents to look more into this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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AOL DESKTOP GOLD
I randomly experience the inability to log on. Also my version of AOL Gold does not get updated or that I have been so advised.
know where to check for current version of AOL Gold would be helpfulBeing self employed creates enormous issues when the anomolies occur
Let me put you in touch with one of our Technical Support Agents to investigate this. Please call at 1-888-265-3733.Our experts are available 24/7 by phone.
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There is too much verifying backup up addresses.
Stop all this verifying a backup address. Every week i get this notice to verify the backup addresses and phone number. And frequently you want to send me a verify code on another address that I am not signed in on so a pain to get that code. Maybe every six months you can verify but no more often.
Please contact our phone support representatives at the following number: 1-800-827-6364, Monday – Friday (8 AM – 1 AM ET,) and Saturday (8 AM – 10 PM ET.).
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Fix Netflix site. Keep getting error message.
Getting error message when trying to log on to Netflix. Please fix.
Let me put you in touch with a technician to see exactly what’s causing this. Please call our AOL Desktop Gold team at 1-888-265-3733.
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At nite time I clear all my "Recently Deleted" files folder. The next morning, I find 2 to 6 valid new emails now in my "Recently Deleted"
At nite time I clear all my "Recently Deleted" files folder.
The next morning, I find 2 to 6 valid new emails now in my "Recently Deleted" folder. Why?
Sometimes, all of the nite time deleted files are also now included in the next morning of my "Recently Deleted" folder. Why?
Let me put you in touch with one of our Technical Support Agents to help you with this. Please call at 1-888-265-3733.Our experts are available 24/7 by phone.
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AOL Defects
Your software defects should be fixed!
(1) E-mails saved on my PC should be in a file accessible by non AOLr program tools to allow file recovery if possible in case of file or folder damage.
(2) Folders now missing due to damage from outside events should be enabled to be deleted by AOL to enable the same name to be reused, now blocked forever.
(3) AOL should be stopped from automatically and arbitrarily diverting incoming messages to the SPAM folder. This should only be under control of the user.
(4) Starting AOL for the first time each day takes…We’ll pass this along to the engineering team. For the other issue I’d like to have one of our Technical Support agents investigate. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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When I copy and try to paste a second image, it will paste the first or previous image instead. Please fix this! It's very frustrating!
I have to shut down and restart in order to paste the current image I want to paste. It pastes the previous image instead of the current copied image. I've sent feedback about this problem before, but it has not been fixed. Are you listening, AOL Gold?
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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Security question answer should never display in clear text
When recently signing onto AOL Desktop Gold with one of my secondary screen names, I received a pop-up that stated there was "unusual account" activity and it required the answer to my security question. When I typed that in, it displayed that answer in "clear text" when in fact it should never display a security answer in clear text.
Let me put you in touch with a technician to see exactly what’s causing this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733.
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probems with aol tech fortress
Your Tech Mary said she was going to connect me to Billing. I told her I thought they were closed tonight but she said I could reach someone by requesting “get live help.” That did not work out.
I have had five problems so far with your app AOL TECH FORTRESS over the three days that your AOLtech convinced me to give it a try. I want it removed ASAP and I should not be charged for it.
Problem #! I neeedd to get on an educational website for a school project. AOL TECH FORTRESS would not allow it. It…
Let me put you in touch with one of our Technical Support agents to investigate this. Please call our team at 1-800-827-6364.
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The actual program stays but the outline is moving and it is annoying and it wont move as soon I move the program with the outline together
The actual program stays but the outline is moving and it is annoying and it wont move as soon I move the program with the outline together and it will be more convenient.
Let me put you in touch with one of our Technicians to investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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AOL Gold is a routine disaster, cannot Fwd emails many days, Address book shows triple for each group.
AOL Gold is a routing disaster for my wife and me. Many days, it will not Fwd any emails, right now my address book shows triple for the various groups, 2 of the 3 are blank!
I have been an AOL used since was back in the 1990's. I do not want to change to another server, but about read to. Now we are paying over $5 per month and getting continual frustration what, if anything is being done to make things work right like they used to, when it was a free service?I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our team is available 24/7 by phone.
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Return to 9.8.2 or create a NEW AOL
AOL GOLD HAS NEVER worked out well - is in "Not Responding" mode always, wasting precious time for users plus many other negative modes that are of no service to users - AOL needs to get rid of AOL Gold & create a new system OR return to any of the old systems, which always worked out fine... thank you
Let me put you in touch with one of our Technical Support agents to investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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I don't like this new Desktop version. It is NOT AOL!
I wake up this morning and my Desktop is now nothing like I'm use to. I do not like it. How can I use the OLD one where I can click on a story or just pass it by. Why has it changed? I don't know how to use this. Is this what other browsers look like? It's one of the reasons why I still use AOL. Would I have to find an earlier version?
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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Let me put you in touch with one of our Technical Support Agents to help you with this. Please call at 1-888-265-3733.Our experts are available 24/7 by phone.
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aol desktop gold
AOL Desktop Gold will not open completely.
I keep getting an error message that something went wrong.
While it is trying to open GOLD, an older version pops upI’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our team is available 24/7 by phone.
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unable to launch and log in issue
unable to launch and log in issue
We apologize for the inconvenience this has caused you.
In case you are still experiencing this issue, please call our AOL Desktop Gold team at the number 1-888-265-3733, in order to have one or our Technical Support Agents investigate the cause of this issue.
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Terrible service and connectivity
Why can you not keep the chat rooms up and running. Paying for this service has seem to make it worse. I have not been able to sign into chat rooms for 2 days now. Why is Gold so horrible and unstable? Can you even answer this? The chat rooms just keep loading and loading and loading, not one is available. I have been an aol subscriber for 20 years and have never had this kind of experience on here as I have had since it became AOL GOLD...more like fool"s gold
I would like to have one of our Technical Support Agents investigate the cause of this issue. Please call us at 1-888-265-3733.
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Malware content in your news articles
Why is it that when I open your 70 news articles in the welcome screen, my virus folder filters out about 25% of these tidbits, saying that they are suspicious etc...you should be scanning these first before they get to us. as we should trust you with non-virulent ads/news. Do you agree?
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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