AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
50 results found
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microsoft .net .8
has anyone downloaded the microsoft .net .8
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where is the AD-free version of desktop gold
why is there not a ad-free desktop gold, there is an ad-free browser version, we are paying for the priveledge to use aol software yet are tormented with large ads that take up alot of the interface. Introduce a new plan, like you previously had where there are no ads in the interface of the program. Please and thank you!!!
There is an Ad free version of ADG available for some tiers of our AOL Advantage plans. Please call 800-290-4726 to inquire about which AOL Advantage plans you may qualify for.
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Multi-Authentication on AOL Desktop Gold Sign-On
I see for the AOL Mail, you take security very seriously and that is great. However, could there be a 2-step verification process to sign in to AOL Desktop Gold?
Please visit https://login.aol.com/myaccount/security/
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I like how AOL Gold now invades your Email with their ads and won't let you proceed unless you close it. You can't even sign-off unless y
I like how AOL Gold now invades your Email with their ads and won't let you proceed unless you close it. You can't even sign-off unless you close AOL commercial. Really sick.
These specific ads are exclusive discounts specific to AOL users.
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system unresponsive and the e-mail inbox window does not refresh after overlayed with another window
After I login to AOL Desktop gold the AOL system is hanging and unresponsive for about 30 seconds before it becomes responsive again. Also when I click on read e-mail the AOL desktop system becomes unresponsive again and hangs for about 30 seconds before email displays. It does not appear the e-mail has been refreshed. ALso when I open an email to view the contents and then close the email, the email inbox listing screen contents is wiped and not refreshed automatically after it is overlayed with another window. I have to click on read email again to be able…
This issue has been resolved
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My spellcheck does not correct the word i type. It has a squiggly red line underneath the mis-spelled word but won't correct it.
My spellcheck does not correct the word i type. It has a squiggly red line underneath the misspelled word but won't correct the word. Looking forward for immediate resolution to my concern.
Thank you for bringing this to our attention. We are investigating this issue. In the meantime we have addressed this issue in the latest update for AOL Desktop Gold.
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No notice half the time that email has been sent. 3-5 waiting for sent mail for come up to see if it had.
Half time sending an email never told it was sent..Moving over to Sent, it's takes anywhere from 3-5 minutes to find out IF it was sent. Between the screen freezing, "AOL not responding, then it does, the circle appears then Not resonding appears, then screen freezing ALL THE WHILE the adds keep appearing! Even with no mail in mailbox and then Mail is sent and recieved, no "You got Mail" is heard!
Please use the Report A Bug option in the Help menu when you see this issue. Using this option will send us additional information that will help us understand the issue better and find a resolution.
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AOL DOWNLOADS
I had to delete AOL because I thought software was corrupted. I've been trying to download AOL Desktop Gold for two days but can't see how to do it without downloading other *. You need to have a site so people can find it and download it easily. Frustrated and ***.
You can always download the software by browsing to Here
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Browser/Email problems
I'm having a number of problems. When I delete one email from my mailbox, it frequently deletes the next 2 or 3 as well. Loading emails to read often requires several attempts since the email shows up blank. Pages I am reading often close out with an aol search error message even though it was loaded correctly. The system has slowed down.
Please use the Report a bug option in the Help Menu. This will send us valuable information necessary to determine the cause of the issue in order to find a solution.
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Enlarging a page
When I try to enlarge a website by using the square box next to the red X, there's a pop-up showing a multiple split screen overlay. Please omit the split screen feature. All I want to do is enlarge the page like before.
This is a result of the windows magnifying functionality.
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for days my aol gold keeps freezing and saying not responding. I even spent money to have my computer refreshed only to have the exact same
days of not responding aol gold. i do not use you tube so that isn't the problem. all of aol services did the same thing using the aol gold browser. what in the world is wrong with it. spent money to have my pc tuned up only to still have the same exact problem. love aol, but, won't keep it if these issues aren't resolve soooooon.
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Unhappy customer
I have been with AOL a very long time !! I have never experience the unfavorable customer service i have received from live chat 2 times they just cut me off. second one messed up my aol that I have to delete each one by one . the other two just cut me off, I am asking if you no longer want me as a customer please tell me. I have been a customer every since aol came out and stand with you when all the other stared come. I am very disappointed in your service i have received in…
We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not. Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.
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I want to keep my AOL as well as my favorites list. As of 10/20 I must change but I do not know what to do...please help me
How can I keep AOL and my favorites list after 10/20. I dont know what to do
If you are accessing your account through AOL Desktop Gold, webmail or AOL app there’s nothing to worry about.
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I spent 45 minutes on hold with two different people. The first just referred me to another who while trying to help me, dropped the call.
Hire people that know your software. The person in tech support did not know that your company has stopped separating emails from people in my address book and everyone else. So now, many of my important emails are going to the spam folder.
We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not. Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.
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AOL GOLD the worst ever customer for 20yrs tried help 3hrs on hold disconnected 3 times finally got tech said call back in 24hrs !
Hire competent employees
We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not. Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.
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PLEASE FIX THE ******** PHONE SYSTEM FOR AOL I JUST SPENT 40 MINUTE S ON THE PHONE WITH AOL TECHS ONLY TO BE DISCONNECTED THIS ISSUE HAS B
GET A NEW PHONE SYSTEM
We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not. Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.
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Too many bugs. multiple tries to sign on. blank welcome screen. no mail folders. report a bug even comes back with an error message.
bugs, bugs, bugs.
Thank you for sharing your experience. We are sorry to hear that you are having troubles with the AOL Desktop Gold, and we apologize for the inconvenience this has caused you. Our engineers are looking into this as we speak.
If your browser crashes, please try the following steps to enhance your experience:
a. Edit > Select Footprints to Clear
b. Check the ‘Browser Cache’ box
c. Restart ADG
If the user had not previously checked the ‘Browser Cache’ clear footprint option, it can be restored using these additional steps
d. Edit > Select Footprints to Clear
e. Uncheck the ‘Browser Cache’ boxWe would appreciate it if you would send a report of this problem to our AOL Desktop team to have this further investigated. To do that, click on the “Help” button on the top right corner of the AOL Desktop window, and select “Report a Bug” from…
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I am so tired of the CefSharp.browser.subporcess.exe. It continues to tie up my CPU with huge memory use.
I hate aol s use of cefsharp.browser supprocess.exe. It ties up huge portion of my CPU in ways that stalls my computer. I called the help desk and they are helpless to do anything. If it continues I am considering dropping aol after all these years. The really needs fixing. Internet explorer does not use this and it works great, better than aol and its free.
Please send a report of this problem to our AOL Desktop team to have this investigated. To do that, click on the “Help” button on the top right corner of the AOL Desktop window, and select “Report a Bug” from the drop-down menu.
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LATINO 50 Y PICO CHAT FREEZES
LATINO 50 Y PICO CHAT FREEZES CONSTANTLY, IS TOO SLOW, CAN'T TYPE FAST IT FREEZES. IF A MEMBERS IS IN THE CHAT INACTIVE, AOL QUICK OUT THE NICK, AND CHANGES THE SETTINGS, FONT, COLOR, THIS IS BIG MESS, WE NEED A BETTER SOFTWARE, BROWSER. PREVIEWS AOL WAS THE BEST!!
EMAIL FONT COLOR AUTOMATIC SET IN THE CHAT, WAS NO NEED TO DO SETTINGS ANY TIME GO TO THE CHATSPlease send us a crash report in order for our engineers to look into this issue. To do that, please follow these steps: 1. Open AOL Desktop Gold. 2. Click on Help on the top right, and select Report a Bug from the drop-down menu. 3. Type a short description of the problem, and click Send.
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I tried 8 times to turn off the Wayfair advertisement that lead a Political story. Hitting the X never did it. It kept coming back and bl
Do not run Wayfair ads on major news stories
Please send us a crash report in order for our engineers to look into the issue you are experiencing. To do that, please follow these steps:
1. Open AOL Desktop Gold.
2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
3. Type a short description of the problem, and click Send.
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