AOL Desktop Gold
This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.
Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
1183 results found
-
when on the delete file folder, when I wanted to mass delete, I would hold down the button, this no longer works
when on the delete file folder, when I wanted to mass delete, I would hold down the button, this no longer works. It deletes only one line and have to move the cursor and only deletes one line at a time...just started 2 weeks ago. Let's fix this problem guys...you keep messing up where you should not touch!!!1
Try to clear the footprints and try again,
Here’s how:
a. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu.
Select “Clear Footprints” from the Browser Settings. No need to wait for a confirmation message, the Footprints will be cleared immediately.If the issue still persists call us at 1-888-265-3733.
-
My Health - Useless!!
Printed the AOL My Health Protected coupon and took it to CVS to get a discount on a shingles vaccination. Not accepted for vaccinations! So, it's useless to me. Any way to fix it?
Sorry to hear about your experience. You may call 1-800-708-0318 for dedicated customer support just for AOL members or go to https://aol-myhealthprotected.mymemberguide.com.
-
4/16: Have not received the 3 latest updates made on 4/10, 4/11 and 4/16
Where are they? I have cleared my browser and signed off and back on many times.
If the version is lower than 11.0.1732, keep the AOL Desktop signed in for at least 20 minutes then close and reopen the software. The update should automatically upload.
If you have other issues please call us at 1-888-265-3733.
-
what the **** do i ahve to do to get some help form you people to fix my **** chat issues and to bring back AIM,,AIM is the
why cant i get any ******** help fomr you people to fix this ****,,,chat is useless i keep getting froze out and this whole site is worthless wihtout AIKM
AOL has made the decision to discontinue AIM effective December 15, 2017. Learn more here: https://help.aol.com/articles/aim-discontinued
For the chat issue call one of our Technical Support Agents t at 1-888-265-3733.Our experts are available 24/7 by phone.
-
I went to "Research reveals how popular prescription works" on welcome 8/71. It returns error 404 not found!
Does anyone check these links?
Try to clear the footprints.
Here’s how:
1. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu.
2. Select “Clear Footprints” from the Browser Settings. No need to wait for a confirmation message, the Footprints will be cleared immediately.Should you have any other issues, please reach out to our technicians at 1-888-265-3733.
-
None of your news articles open this morning
They open to blank white pages.
Try to clear the Browser Footprints.
Here’s how:
1. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu.2. Select “Clear Footprints” from the Browser Settings. No need to wait for a confirmation message, the Footprints will be cleared immediately.
If you still have issues call us at 1-888-265-3733.
-
1. Place signature where I indicate with my curser.
- Place signature where I indicate with my curser.
- When sending an email, don't skip a line between the salutation and the beginning of the message. I don't need a double space.
- I receive an error message when I send a reply when there are a series of replies already in the email.
We will send this to our Product Engineers and they will look into this to see if they can have it fixed in a future update or release of the software.
I’d like to have one of our Technical Support agents to investigate the error you receive. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
-
Since updating to the latest version, I do NOT like having to grant you access to make changes to my computer every time I log on and off!!!
This feature was not in the previous version of AOL. Take it out of the latest version.
Right-Click on the AOL Desktop Gold shortcut, and select Properties, and from the Compatibility tab uncheck “Run this program as an administrator”.
If you still have issues call at 1-888-265-3733.
-
Thought that paying for AOL would give me a better product and, instead, it is horrible.
Really don't have any ideas - just complaints. You're supposed to be the experts so you should have many ideas on how to improve the new AOL Gold. Blows my mind that you would start charging customers a monthly fee and not provide a free service as an option and then make such an inferior product the only choice if one wants to stay with AOL. I really want my old AOL product back which was so far superior to this Gold, Because that isn't possible, I may just have to discontinue my AOL service, which I used since the…
Follow this link to download and install AOL Desktop Gold: https://help.aol.com/articles/aol-desktop-gold-how-to-download-and-install
If you need further assistance call us at 1-888-265-3733.
-
When I compose an e-mail, I cannot indent the first line of paragaphs using the Tab key. When I try to indent, the cursor disappears!
Allow the tab key to indent at the start of a paragraph
Please check if you have the option enabled. Click on Mail option > Mail Settings > select the General tab > check the option “Use tab key to indent when writing an email”
Changes are saved automatically.
-
Please go to calendar.aol.com and add it to the toolbar by clicking on the hear-shaped icon and selecting “Add to Toolbar” from the pop-up menu.
-
Click on the arrow next to the first underlined A on the Write mail window toolbar (below the subject line) then choose the text color that you want.
-
No way to cancel an email upload. A totally new problem
I am attempting to send files to my boss, I have multiple emails to send. I was in the process of sending one and decided I'd put the rest in my 'waiting to be sent' folder and each time I tried the mail started sending instead of going into the folder. Which resulted in 2 emails trying to be sent at the same time. There is NO cancel upload button anymore which resulted in both emails being sent at the same time. And with no way to cancel the second email from going, I ended up with Err35 message twice.…
Thank you for reaching out to us, we will send this to our Product Engineers and they will look into this to see if they can have it fixed in a future update or release of the software.
Once you click on “Send Now” after composing the email, there is no way to cancel the action. If you want to save your email and send it later, you can click on “Send Later” and retrieve the email from the Drafts folder.
-
What in the **** is going on. Every day now I have to rebuild my signature line
What in the **** is going on. Every day now I have to rebuild my signature line
Please set a default email signature in AOL Desktop Gold:
1. Click the Mail menu at the top of the window.
2. Click Set Mail Signatures.
3. Select the signature you want to set as the default signature.
4. Click Default On/Off. A blue check mark appears next to the signature name.If you still encounter issues please call the AOL Desktop Gold team at 1-888-265-3733 in order to have one of our Technical Support agents further investigate this.
-
How come I cannot sign the petition to boycott Jimmy Kimmel's show??? Seems a little odd. Quit silencing Conservatives, we are on to you.
How come I cannot sign the petition to boycott Jimmy Kimmel's show? Seems a little odd. Quit silencing Conservatives, we are on to you!
Try to clear the footprints and try again.
Here’s how:
a. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu. Select “Clear Footprints” from the Browser Settings. No need to wait for a confirmation message, the Footprints will be cleared immediately.If the issue persists call at 1-888-265-3733.
-
'Screenshot' does not work on AOL Gold. It DOES work on Int. Explorer,Firefox,AOL Shield.
I am running Windows 10 64-bit, and AOL Gold 11.0.1732. Pressing the "Print Screen" function key does NOT result in a screen image being copied to the Clipboard. Hope you can get it fixed. Thank you. Dan D. in NJ
Go to Settings > Premium Security > Uncheck “Enable Screen Capture Protection”.
-
FIX AOL GOLD!!! was typing a "suggestion" here and it got lost !!!!!!!!!!!!! AGAIN< YOUR 4th gaders have not learned from t "old" aol that
FIX AOL GOLD!!! was typing a "suggestion" on subject line and it got lost when I tried to copy it and paste Could not even do an undo!!!!!!!!!!!!!!!!!!! AGAIN< YOUR 4th graders have not learned from the "old" aol that.
What are you paying these jerks to day??? Start from S C R A T C H?????????????????????????????????????????Press CTRL + F to search for the lost suggestion. A search box will appear on the bottom of the page.
-
aol gets dumber every day
3 died - 20 killed
We apologize for the error. Our editors work very hard to catch mistakes before they hit the web. However, with all the content they regularly publish to the page, they do occasionally miss some. We are sorry that this one slipped through but we are very grateful to you for pointing it out to us.
-
FIX AOL GOLD ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! ! !
When I highlight an email and click on delete, many times not only does the highlighted email get deleted, the un-highlighted one immediately also gets deleted. When do you think you will have this problem fixed? Please send me your email reply to my question.
Please make sure you have the latest AOL Desktop Gold version by clicking the “Help” button on the top, right corner of the window, and selecting “ About AOL“ from the drop-down menu. In the middle of the “About AOL” window, you’ll see the version you have installed.
If the version is lower than 11.0.1703, keep the AOL Desktop signed in for at least 20 minutes then close and reopen the software. The update should automatically upload. If the issue persists after updating the AOL Desktop, please let us know.
-
transsmit pictures in an email!!!
It is not possible to transmit a picture in the body of an email
it can only be sent in an attachment which is unsatisfactory as many people wlil not open attachments my business depends on the ability to transfer picturesTo embed pictures in mail, first open a Write mail window, then click on the “Picture” button below the subject box, and select the picture you want to insert in the email.
- Don't see your idea?