AOL Desktop Gold

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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.

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  1. Since comments are closed on my issue...

    I had reported the following: "Report a Bug" has no confirmation/follow-up, so here is the issue:
    I reported this issue in the "Report a Bug" area. Every attachment I attempt to download is corrupted. For example, a 65.7 KB Excel file saves as 2 KB, and no information is present in the file upon opening. This has happened in the last 6 files I downloaded, the most current being today. This is TOTALLY unacceptable! Luckily, I can forward to my work email address...what about the people who have no other email address? This needs fixed immediately! I was asked to…

    187th ranked
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    Gathering Feedback  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. How do I add words to local GOLD dictionary?

    The old Desktop has a way of adding my own unique 'word'..
    I.E. Names of people, etc...

    1 - They obviously weren't copied from the old AOL desktop, and there doesn't seem to be a way to add them to GOLD

    78th ranked
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    Gathering Feedback  ·  4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  3. bring back the history sites you visited feature only shows searched items.i turned off clear browser history.

    bring back the history sites you visited feature only shows searched items.i turned off clear browser history.

    74th ranked
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    Gathering Feedback  ·  4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  4. can't handle large PFC..

    aol gold can't handle a large PFC..constantly accessing the hard drive..this doesn't happen with my other screen names that have a small PFC..the old AOL did not have this issue..

    161st ranked
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    Gathering Feedback  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. Resizing images in mail

    The resizing by grabbing the corners of an image is a lot more clumsy and takes a lot longer than the Resize in 9.8 ( decrease 10, 25, 50 % and increase 10, 25, 50, 100 % ) This really feels like a step backward. If you aren't really careful, the image goes to a solid blue and you have to **** around to get the blue image to turn back. If I was dealing with sending 10 or more pictures (which I often do, this will take a lot longer to adjust the images. Were I voting, I'd go…

    78th ranked
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    Gathering Feedback  ·  4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  6. 90th ranked
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    Gathering Feedback  ·  3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  7. 1.. PASTE ONLY WORKS 50% OF TIME, MUST BE CONVERTED TO PLAIN TEXT

    1.. COPY PASTE ONLY WORK S 50% OF THE TIME, & REFUSES TO EXCEPT PASTE INTO A WEBSITE, UNLESS IT'S CONVERTED TO "PLAIN UNFORMATED TEXT"

    2... PASTE, CUT UNDO, DOESNT WORK FROM THE MENU ONLY FROM THE MOUSE..

    3... SPELL CHECK ONLY WORKS 50% OF TIME.

    4... EMAIL PAGE CAN BE REDUCED BY 0.5" OLD AOL ALLOWED EMAIL PAGE 80% REDUCTION. VERY USEFULL FEATURE, FOR DOING REPORTS SIDE BY SIDE.

    5.... EMAIL FREEZE4S & DOESNT SEND FOR 1-3 MINUTES, OR WONT SEMD AT ALL. :-( :-( :-(.

    THIS IS A BASIC OF EMAIL SERVER TO SEND EMAIL PROMPTLY.

    6.... EMAIL…

    97th ranked
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    Gathering Feedback  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  8. Would like to see Quick View come back for mail, address book. Celebrity sounds for Welcome, You've Got Mail, Good Bye. Great job so far!

    Would like to see Quick View come back for mail, address book. Celebrity sounds for Welcome, You've Got Mail, Good Bye. Great job so far!

    90th ranked
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    Planned  ·  4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. Will you please put the date on the posts . This is Sunday February 4 2018 with newest date first.

    Will you please put the date on the posts . This is Sunday February 4 2018 with newest date first. , thanks..... Nancy

    90th ranked
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    Gathering Feedback  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  10. PLEASE HAVE TIME OF EMAILS APPEAR ON MAIN READ EMAIL SCREEN.

    PLEASE HAVE TIME OF EMAILS APPEAR ON MAIN READ EMAIL SCREEN. ALSO, PLEASE REMOVE ADS ON RIGHT SIDE OF READ EMAILS!

    78th ranked
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  11. 78th ranked
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    Planned  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  12. Help from Beta Testers on this board

    To the person who just said:"Don't know about the rest of you Beta Testers, but it seems most of the time I send in Feedback and get a reply it has little to do with the problem reported. " ,,,,,,,,I COMPLETELY AGREE AND RIGHT AFTER YOU POSTED THEY CLOSED IT SO NO MORE COMMENTS COULD BE MADE.

    125th ranked
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    Gathering Feedback  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  13. Search in mail folders not working right

    When I enter a set of letters such as "abc" or "cde" in userid "abcdefg@xyz.com" or the "abc" in the subject "this Labcoat", That email WILL BE FOUND and highlighted..

    BUT, when trying to find "Un" or "know" in "UnknownSendfer@UnknownDomain , These are NEVER Found
    Nor will the seach for "know' in subject line with "do you know" on one of those "unknown..." sender emails

    The search acts as if the blind copy emails ( Unknownsender ) don't exist.

    212th ranked
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    Gathering Feedback  ·  4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  14. Clearing Footprints again.

    I recently posted about clearing footprints when signing off here, got this response:

    Please follow these steps to enable Automatically Clearing the Browser Cache when closing the AOL Desktop:


    1. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu.

    2. Check the box next to “Clear Browser Cache on Exit” from the Browser Settings window.

    3. When you’re finished, simply close the settings window because changes are now saved automatically.

    -----It does not work, it doesn't clear all of the items checked.

    97th ranked
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    Gathering Feedback  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  15. Thanks for all the fixes -- BUT...

    Glad to see the huge number of corrections, but there's many more before your done..

    This one -- Still NO Color selections for the font in emails

    161st ranked
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    Gathering Feedback  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  16. Top line - Edit - Find in Top Window .. Needs count

    When using the Find in Top Window (A VERY useful tool!)
    there is NO count of items found. When the searched for word is NOT in the top window, no indication is given (i.e. Not Found!) and when many are found, well same thing - no count..

    212th ranked
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    Gathering Feedback  ·  3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  17. 97th ranked
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    Gathering Feedback  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  18. ARE YO AWARE THAT AOL GOLD EDIT HARDLY FUNCTIONS?

    ARE YO AWARE THAT AOL GOLD EDIT HARDLY FUNCTIONS?
    1) UNDO DOESN'T DO ANYTHING

    2) COPY PASTE INTO A FORM DOESN'T WORK, UNLESS YOU REVERT TO PLAIN TEXT, THAN PASTE AOL GOLD IS ARCHAIC. FORMATTING IS BLOCKING PASTE

    3) SPELL CHECK HANGS WORKS 50% OF TIME, & IT HAS A VERY POORWORD SELECTION IT DOESNT RECOGNSZE MANY MISSPELLS..
    .
    4) THE EMAIL PAGE DOES NOT REDUCE IN WIDTH, TO BE ABLE DO SIDE BY SIDE REPORTS (YES I KNOW HOW TO REDUCE WINDOWS, AOL GOLD EMAIL PAGE DOES NOT REDUCE)

    5) THE EMAIL HANGS &TAKES 2-5 MINUTES MANY TIMES TO…

    113th ranked
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    Gathering Feedback  ·  4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  19. An option to NOT have sound on automatically when viewing news items

    When opening to read a new item, too often sound comes on with the embedded video, Like tablets and cellphones, the sound should be OFF to start, and be turned on if wanted. Or give us an option to set it how we need it set.

    125th ranked
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    Gathering Feedback  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  20. Fix the "Insert a Text File " for email..

    When I use the "Insert a Text file" from the email drop-down,
    ALL comes in without line-breaks and multiple blanks.
    Basically all formatting is lost making the use of this function worthless.

    187th ranked
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    Gathering Feedback  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
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