AOL Desktop Gold

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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.

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  1. Thanks for all the fixes -- BUT...

    Glad to see the huge number of corrections, but there's many more before your done..

    This one -- Still NO Color selections for the font in emails

    149th ranked

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    Gathering Feedback  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. PLEASE HAVE TIME OF EMAILS APPEAR ON MAIN READ EMAIL SCREEN.

    PLEASE HAVE TIME OF EMAILS APPEAR ON MAIN READ EMAIL SCREEN. ALSO, PLEASE REMOVE ADS ON RIGHT SIDE OF READ EMAILS!

    85th ranked

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    Gathering Feedback  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  3. Help from Beta Testers on this board

    To the person who just said:"Don't know about the rest of you Beta Testers, but it seems most of the time I send in Feedback and get a reply it has little to do with the problem reported. " ,,,,,,,,I COMPLETELY AGREE AND RIGHT AFTER YOU POSTED THEY CLOSED IT SO NO MORE COMMENTS COULD BE MADE.

    131st ranked

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    Gathering Feedback  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  4. Search in mail folders not working right

    When I enter a set of letters such as "abc" or "cde" in userid "abcdefg@xyz.com" or the "abc" in the subject "this Labcoat", That email WILL BE FOUND and highlighted..

    BUT, when trying to find "Un" or "know" in "UnknownSendfer@UnknownDomain , These are NEVER Found
    Nor will the seach for "know' in subject line with "do you know" on one of those "unknown..." sender emails

    The search acts as if the blind copy emails ( Unknownsender ) don't exist.

    219th ranked

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    Gathering Feedback  ·  4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  5. Clearing Footprints again.

    I recently posted about clearing footprints when signing off here, got this response:

    Please follow these steps to enable Automatically Clearing the Browser Cache when closing the AOL Desktop:


    1. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu.

    2. Check the box next to “Clear Browser Cache on Exit” from the Browser Settings window.

    3. When you’re finished, simply close the settings window because changes are now saved automatically.

    -----It does not work, it doesn't clear all of the items checked.

    104th ranked

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    Gathering Feedback  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  6. 95th ranked

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    Gathering Feedback  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  7. Top line - Edit - Find in Top Window .. Needs count

    When using the Find in Top Window (A VERY useful tool!)
    there is NO count of items found. When the searched for word is NOT in the top window, no indication is given (i.e. Not Found!) and when many are found, well same thing - no count..

    219th ranked

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    Gathering Feedback  ·  3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  8. ARE YO AWARE THAT AOL GOLD EDIT HARDLY FUNCTIONS?

    ARE YO AWARE THAT AOL GOLD EDIT HARDLY FUNCTIONS?
    1) UNDO DOESN'T DO ANYTHING

    2) COPY PASTE INTO A FORM DOESN'T WORK, UNLESS YOU REVERT TO PLAIN TEXT, THAN PASTE AOL GOLD IS ARCHAIC. FORMATTING IS BLOCKING PASTE

    3) SPELL CHECK HANGS WORKS 50% OF TIME, & IT HAS A VERY POORWORD SELECTION IT DOESNT RECOGNSZE MANY MISSPELLS..
    .
    4) THE EMAIL PAGE DOES NOT REDUCE IN WIDTH, TO BE ABLE DO SIDE BY SIDE REPORTS (YES I KNOW HOW TO REDUCE WINDOWS, AOL GOLD EMAIL PAGE DOES NOT REDUCE)

    5) THE EMAIL HANGS &TAKES 2-5 MINUTES MANY TIMES TO…

    119th ranked

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    Gathering Feedback  ·  4 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. Email Address line

    Remove the highlighting from the email address line, it used to be just regular text with a comma separating additional email addresses, it is not user friendly now. I've had trouble changing addresses such as adding or removing.

    119th ranked

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    Gathering Feedback  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  10. An option to NOT have sound on automatically when viewing news items

    When opening to read a new item, too often sound comes on with the embedded video, Like tablets and cellphones, the sound should be OFF to start, and be turned on if wanted. Or give us an option to set it how we need it set.

    131st ranked

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    Gathering Feedback  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  11. Fix the "Insert a Text File " for email..

    When I use the "Insert a Text file" from the email drop-down,
    ALL comes in without line-breaks and multiple blanks.
    Basically all formatting is lost making the use of this function worthless.

    199th ranked

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    Gathering Feedback  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  12. The browser show progress

    The browser should show , usually at the bottom if it is connecting to website, or not, some kind of progress, so you don't keep clicking and starting the same progress all over.

    176th ranked

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    Gathering Feedback  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  13. Print preview in Firefox is much more user option friendly that Gold's print preview. can you make it more like Firefox's?

    Print preview in Firefox is much more user option friendly that Gold's current print preview functionality. can you make it more like Firefox's?

    131st ranked

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    Gathering Feedback  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  14. BB

    S U G G E S T I O N:
    1.)  AOL GOLD DEVELOPER TEAM SHOULD HIRE SEVERAL "EXPERIENCED AOL USERS,= PEOPLE WHO USE AOL EXTENSIVELY.

    2.)  USE OLD AOL 9.8 SO USERS CAN EXPLAIN & "SHOW" IMPORTANT USERS FEATURES TO USERS.

    3.)  IF THEY DO NOT DO THAT, MOST VALUABLE PART OF AOL "THE USERS" WILL BE GONE IN 1 YEAR. AND ONCE PEOPLE LEAVE THEY DON'T COME BACK. I HAVE A LONG LIST OF MISSING ITEMS. I WOULD BE HAPPY TO HELP. I DESIGNED NUMBER OF WEBSITES AND INSTRUCTED DEVELOPERS IN CHINA WHAT I NEEDED IT WAS ALL…

    149th ranked

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    Gathering Feedback  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  15. Dropdown box

    Put the dropdown box back in email "Settings", "General" tab to allow me to set how to sort my mail display. I prefer old on top, new at bottom. The same as I read books front page to last page.

    176th ranked

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    Gathering Feedback  ·  2 comments  ·  Flag idea as inappropriate…  ·  Admin →
  16. The Gold version doesn't bring over old PFC's properly and your techs know it, Address this fast as an imperative!

    Gold can not bring over old PFC's in an orderly fashion.. Everyone's hard work to have an organized PFC has been destroyed by it coming over in an alphabetized fashion. If it would have to come over AS IS and then perhaps, give the option for some to have the option to elect alphabetized, would be respectful and optimal. I estimate at least 40 hours will be required *** around around to try to get it back in a semblance of order, so we can use it properly. This need to be acknowledged, and an effective solution with an expected…

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  17. New features should allow customers to defeat or opt out

    Whenever you add a new feature such as Tab Browsing, provide a means for the customer to disable it if they so desire.

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  18. Bring back Recently Deleted under Edit. .

    Program is slow or hangs & if you click delete more than once you end up losing multiple emails and can't be recovered.

    199th ranked

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  19. browser should show progress. Sometimes you think it is frozen , so you refresh , and it screws up the whole session.

    At the bottom it should show the web address and if it is making progress or stuck, because the website sucks or the browser is stuck. If you jump the gun and refresh some secure websites make you go through new verification **** to get back in.

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  20. When system TIMEOUT occurs, AOL loses password

    When leaving the computer for a time, Windows times out..
    Upon return, AOL demands its' Password - Even though the password has been saved.

    My Desktop AOL normally comes up without needing the PW. The 'saved password' was always copied to each new release of the Beta, but once that timeout occurs, the PW is required.

    219th ranked

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    Gathering Feedback  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
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