Recently, you have changed the automatic sort on contacts in my Address Book. It now sorts alphabetically by the email address. It used to sort by the contact last name. I can't find any option that allows me to automatically sort the old way by contact last name. Now if want to sort by contact name, I have to manually change it every time I open the Address Book. I suggest you give us an option for the sort. Sorting by the email address is very inconvenient and sort of invalidates the idea of an address book. If I know the email why use the address book.

Suppose you had one or more window tabs open on the aol desktop. It used to be that when you would click the "welcome" tab, the space in which to type a new URL was blank. This is no longer the case. The AOL software would only try to "guess" previously used URLs when I started typing in the URL space. It would really be nice to have the software work this way again, because the software currently automatically puts an already used URL in the URL space, which can be very distracting. If you give me your direct Phone number, I can call and we can do a remote session if need be.

I just spent about 90 minutes with AOL tech support to try and fix why all of my email address groups disappeared. I tried to add a new group and AOL had a glitch and logged out. When I logged back in all of my email address groups were missing. I was told by tech support that they could not back up my address groups. I have maybe 60 different groups so I told them I was not a happy camper. Has anyone else had this issue? The tech support guy even installed a newer version of AOL Desktop Gold to see if that would fix the problem. Nope.

Make a way to Save any number of past emails in large blocks (user selectable) anywhere from a single day or up to a year or more into a single file that contains categories of (sender) (recipients) (copies to) (blind copies to) (timestamp) (sent or received) (attachments) and (text body within the email), that can be stored on the users hard drive and searched WITHOUT having to go online. Should be able to specify to what category the search applies. For example, the user might want to search for all emails that came from a certain email address, or were sent to a certain email address, or if the text body of the email contains a certain word or phrase, or was within a certain time range. And user can make combinations of any of those specifications using logical combinations. An example of such a search would be for all emails sent to JoeX@Yahoo.com between March 1, 2019 and June 4, 2020 which contained the text "meet you at".
It is VERY important that the user be able to capture and keep a copy of ALL their emails for any range of dates in files that the user will name for themselves and that these can be kept on the users hard drive and be searched by using software that is resident on their own computer without having to go online. Or, to simply scroll through viewing all the email they sent or received between date X and date Y..
The user might choose to collect all the emails for, say, April, in one file and those for May in another file, or all email for 2019 in another file, etc. etc. Let the user choose and assign how the files are named.