AOL Desktop Gold

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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.

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  1. Transferring data

    I attempted to copy everything I have in AOL 9.8.0 on my Windows 7 desktop to AOL Gold on my new Windows 10 computer. Everything moved without any problem
    except "Mail waiting to be sent." I am told by your tech department that it is not possible. That is hard to accept! My wife has years of writings in "Mail waiting to be sent" that are now useless unless I keep the old computer. I believe AOL should write the code to facilitate this move for its long time customers. This is extremely frustrating for our business, especially since we…

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    Gathering Feedback  ·  1 comment  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
  2. Spam Mail Deletion

    I would suggest that recently deleted "Spam Mail" should go into the "Recently Deleted" folder the way previous versions (Blue) of AOL did for years. This would allow review prior to permanent deletion, esp. if the Spam Mail were deleted in error.

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    Gathering Feedback  ·  8 comments  ·  Flag idea as inappropriate…  ·  Admin →
  3. Restore Email Headings with Date on Far Right

    Please restore or give the ability to move the date on the email headings to the far right

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    2 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

    Hey,

    We’re happy to help! Can you provide some more details about your request? For example, do you want the ability to drop and drag the Date column so it’s on the far right of the message view?

    Sincerely,
    AOL Product Support

  4. Saving individual mail folders in Gold

    Bring back the old way of saving mail folders in your Personal Filing Cabinet like it has been since the beginning of AOL - yes I have been a paying member since the day it started and with Gold can no longer save the individual folders in the Mail to another location like a DVD or memory stick. These folders get way too big and non-manageable over time
    If you right click on a saved mail folder now in Gold it says :"Save Folder As" - like it always has - but when you click on it nothing happens.
    This…

    36th ranked
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    Gathering Feedback  ·  0 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
  5. Mew emojis are nice but most of them are too small to use. You can't make them larger using font size.

    Please make them work with choice of font sizes so we can make them larger.

    16th ranked
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    Gathering Feedback  ·  6 comments  ·  Flag idea as inappropriate…  ·  Admin →
  6. When are you going to fix the address book so our print feature works again. If aren't going to be to print our address book anymore, then r

    When are you going to fix the address book so our print feature works again. If aren't going to be to print our address book anymore, then remove the darn print button that is in it.

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    Gathering Feedback  ·  0 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
  7. sign on screen make the username box bigger along with the arrow,you have plenty of room why don't you make it convenient for people to use

    Regarding sign on screen. Why don't you make the username box bigger making it easier to to log in . Above all the small arrow icon to change users. it's so small and light colored you need a magnifying glass to see it. I can't believe something that is used often is so small .Doesn't anybody that designed this ever tried to use it. You have to be a marksman to hit it with your mouse,every time I sign on it torques me that this was designed so stupid.

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    Gathering Feedback  ·  0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  8. Export Address Book in AOL Gold to the AOL App

    I have been told by AOL Tech Support that the address book from Desktop Gold or aol.com cannot be obtained from the cell phone app of AOL. I would like this added so I do not have to log onto a computer to obtain contact information such as telephone numbers, addresses, notes, etc. Just having their email address available is not enough when you are away from your computer. If not possible, please make it easy to export this information to another email app or program such as Outlook or Google.

    179th ranked
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    Gathering Feedback  ·  1 comment  ·  Address Book  ·  Flag idea as inappropriate…  ·  Admin →
  9. Attachment Preview option

    I use desktop software for email & I appreciate to have an option to preview the attachment prior downloading the attachment. In this manner can only download those attachments which are required for future reference and discard those after reading. This option is not currently available. Please do the needful to have this option and advise.

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    Gathering Feedback  ·  0 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
  10. ADBlock Plus

    My browser is FIREFOX. I recently moved from AOL 9.??? to AOL Gold. In the former I successfully used ADBlock Plus and was pleased with the results. I find that AOL Gold is much like AOL 9.?? BEFORE I installed ADBlock Plus. TOO MANY ADS in Gold. I contacted your support desk and was told that AOL Gold currently does NOT support ADBlock Plus. They suggested I submit this thru feedback.Roy

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    Gathering Feedback  ·  1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  11. 54th ranked
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    Under Review  ·  1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  12. Restore original AOL features and Upgrade Values of News Content

    There are many issues that need to be addressed in AOL Gold and I have reached out many times to customer service. It takes 15 minutes for the program to let me sign in... My major complaint is the content in which AOL is reporting in the news feed. It is one step away from The Nat'l Enquirer. Celebrities who crave publicity and crooks who prey on children seem to spotlight the headlines. I won't bother mentioning politics since we all are aware of the bias...AOL used to give choices as to what news we need on a daily basis.…

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    Gathering Feedback  ·  0 comments  ·  News  ·  Flag idea as inappropriate…  ·  Admin →
  13. Return to the old version of COMMENTS ON AN ARTICLE. When a person replies and you click on it it WILL NOT take you to the response.

    Roll back the programming on being able to comment on articles. In the new version when someone replies and you click on the link it does not take you to the comment to respond. Instead it open the article and you have to click on show more replies in every section and begin searching for the comment. It is time consuming and tedious. Is is NOT USER FRIENDLY!

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    Gathering Feedback  ·  0 comments  ·  News  ·  Flag idea as inappropriate…  ·  Admin →
  14. How do I delete email headers & footers when printing?

    If I don't want email headers and footers to appear on printed email, how do I turn this feature off by default? The workaround in print preview has an easy check the box option, but only for that particular email.

    147th ranked
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    Gathering Feedback  ·  1 comment  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
  15. Request improved emoticon selections in email

    The current choices for emoticons in email is poor.

    36th ranked
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    Gathering Feedback  ·  4 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
  16. What the he heck

    What exactly is wrong with posting "United Negro College Fund" in a chat room ??

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    Under Review  ·  1 comment  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  17. spell check

    Please give us back the Skip all option in Spell check in a document with proper names or items not recognized by spell check: You kept Replace all so why not Skip all!
    And please all us to start spell check where the curser is: Since we cannot click Skip All we have to repeat every word we want to keep that you do no recognize which in a long email can be time consuming!
    Bottom line after reading all the other suggestions, just give us back 9.8! When something isn't broken don't fix it! Gold is a disaster on…

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    Gathering Feedback  ·  2 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
  18. why can't we print out my favorites list

    why cant we print our my favorites list

    147th ranked
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    Gathering Feedback  ·  0 comments  ·  Favorites  ·  Flag idea as inappropriate…  ·  Admin →
  19. WHY DO YOUR ******* "IN THE KNOW" ADVERTISING START PLAYING??? I CALLED AND I THOUGHT YOU REP FIXED THE PROBLEM.

    WHY DOES YOUR ******* "IN THE KNOW" ADVERTISING START PLAYING WHILE I AM DOING OTHER THINGS ON MY COMPUTER. I THOUGHT THE REP FIXED IT...1/2 HOUR WASTED. I AM NOT INTERESTED. LET ME REPEAT, I AM NOT INTERESTED. PERHAPS I SHOULD START OPENING UP THE AD AND EXPRESS MY OPINIONS TO THEM ABOUT AOL.

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    Gathering Feedback  ·  0 comments  ·  Welcome  ·  Flag idea as inappropriate…  ·  Admin →
  20. I have two suggestions, first suggestion is to provide a grammar check as you provided the spell check.

    First suggestion is to provide a grammar check as you did with the spell check to help prevent writing errors. Secondly, to allow the customer service to take the information from the customer, and to pass it along to whoever they may transfer you to if they cannot provide assistance. Having the customer repeat all the data all over again is stressful when it can be relayed to whoever they are transferring you to, and to save time for the tech as well.

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    Gathering Feedback  ·  2 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
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