AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
154 results found
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weahter zipcode
when I change the zip code for the weather it will still go back to any city instead of the one I put in
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This has been fixed in the latest version. You should receive an update soon with the fix.
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Deleting Email
Deleting email in my folders has been changed. I manually do each email but preferred older way it was done ... If you have questions . Pease contact me if additional information needed .
This has been fixed in the latest version. You should receive an update soon with the fix.
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Deleting emails. next isnt highlighted
After deleting 1 email in aol mail, the next email is not highlighted and I have to manually highlight it, in order to open it or delete it. This is a real problem because I get ALOT of junk mail and this will take forever to delete them.
This has been fixed in the latest version. You should receive an update soon with the fix.
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Cannot Access Google search engine or any keywords using AOL Desktop Gold
Cannot Access Google search engine or any keywords using AOL Desktop Gold. We have tried to reach the AOL support team but we don`t have direct fix at this moment. We have tried t clear the browser footprints, rename DB File, Re-installed ADG and restarted the computer btu same issue occurs.
This has been fixed in the latest version. You should receive an update soon with the fix.
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Need to be able to delete email address of party but maintain name for future updates
In the past, one could delete a party's email address without deleting the person from the address book. Now the system won't allow just the deletion of the email address but requires one to delete the party from the address book.
This has been fixed in the latest version. You should receive an update soon with the fix.
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Fix the celebrity voices that haven't been working for a month!
Fix the celebrity voices that haven't been working for a month!
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Cant save new contacts ??
I CANT SAVE NEW CONTACTS ON MY ADDRESS CARD!!!!!!! PLEASE FIX THIS ASAP!!!!
Thank you for this feedback. We have found and resolved the issue.
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slow load times
sometimes it takes 5 minutes for AOL to stop loading up... what's up with that!!!!!!
Thank you for this feedback. We have found and resolved the issue. The update has started rolling out and you should receive it very soon.
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youve got mail sound no longer plays when i login and i no longer hear the new mail sound if i get new mail while the program is open
"you've got mail" no longer plays when i log in, just "welcome." I no longer hear the "new mail" notification either when new mail comes in throughout the day... please address this ASAP - Thank you :)
Thank you for this feedback. We have found and resolved the issue where sometimes mail sounds were not being played. The update has started rolling out and you should receive it very soon.
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Aol Desktop Gold Highlight Feature
do not want the highlight feature that you recently removed from the update of aol desktop gold , it works fine having that feature . you've taken an automatic feature from a one step and made it to a two step process which is not user-friendly , Please bring it back as soon as possible .
This has been fixed in the latest version. You should receive an update soon with the fix.
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Every time select an email to delete in any folders, is needed to reselect it again to delete.
This happen 3 0r 4 days ago, before I can delete an email by selecting the email I want to delete and the email at the top or bottom of it will be automatically selected so I can delete it again. And now what happened once I hit delete and I need to reselect an email again. And the recently deleted folders it don't want me to permanently delete and there is an error message comes up. I hope this issue will be fixes ASAP. I was asked to submit a feedback for this issue with my Technician name Nathan…
This has been fixed in the latest version. You should receive an update soon with the fix.
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desktop gold software only highlights the line you click on then disappears does not go to the next message.
desktop gold software is not highlighting next line in new mail. only highlights the line you click on then disappears. So when trying to delete messages you have to keep clicking the next message to have the highlight reappear. Please fix this
This has been fixed in the latest version. You should receive an update soon with the fix.
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The highlighting of an email is not moving to the next email once I either read that email or delete it.
My idea is to return to the way it was normally working.
This has been fixed in the latest version. You should receive an update soon with the fix.
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automatic highlight first email is no longer available
automatic highlight first email is no longer available
This has been fixed in the latest version. You should receive an update soon with the fix.
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Multiple deletion is gone
Please RE-ESTABLISH multiple deletion.
This has been fixed in the latest version. You should receive an update soon with the fix.
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The next Mail is not auto selected/ highlighted to be deleted
When deleting mail, it will not automatically highlight the next email so I can easily delete the next mail. The font size settings is not consistent. I was able to setup the font to Extra Large but eventually it will go back to default size (Large or Medium). I have reached the AOL support assistance but we don`t have direct fix at this moment.
This has been fixed in the latest version. You should receive an update soon with the fix.
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mail
Why does it take so long to load in coming & out going Mail ? have to wait for Items to load now before I had to pat for Desk Top God everything was Quick !
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Email image edit, AOL Desktop Gold
Please, please return our full image-edit features in AOL Desktop Gold email that we had last yr 2024. Please! Can you do that???
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Address book problems
I have spent the last hour on the phone with tech support trying to be able to edit and/or delete contacts in my address book. I have uninstalled the program and reinstalled it. Nothing the agent tried has worked and when I try to edit an address in the address book, no change is made. I also cannot delete any contacts.
I believe we spoke with you over the phone and your issue has been resolved. Please include more details if you continue to have issues.
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