AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
1183 results found
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Email folders in "Saved on AOL" can NOT be deleted !!!!!!
Email folders in "Saved on AOL" can NOT be deleted !!!!!!
You have to delete all mails within the folder before you can remove the folder.
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web sites can't be reached, Copy text issue, spam moving,
Lately AOL keeps saying that some sites cannot be reached. That makes no sense as I can reach them through Google Chrome.
Also, when you copy something to put it in an email it puts it in twice.
When you move an email from spam to new mail it does not go into new mail right away. The number of new mail shows it is in there but it isn't until whenever it decides to go there.
None of this makes any sense.
Please use the "report a bug" option in the help menu the next time this happens. This will provide us with some helpful logging information that will help us determine the cause and put out a fix for it.
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Alphabitize the folders
I can no longer put my folders in alphabetical order and that is a TERRIBLE loss on my AOL. You MUST put this feature back on.
Are you referring to the mailbox or favorite places?
There is an option to sort your favorite places under the OPTIONS button at the bottom of the favorites window.
The mailbox folders are sorted automatically in alphabetical order
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In settings, you can click on Mail and then select General. There is a checkbox that controls the delete confirmation. Uncheck that box if you don't want to see that message again.
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ads are making my aol horrible, nothing works except the ads.
Ever since the new sidebare with the double ads began running my AOL has slowed way down. Its almost as bad as the old dial up. We are not happy.. I have had multiple calls with techs and spent several hours trying to resolve the slow speed. nothing has helped.
AOL. needs its own troubleshooter app like System mechanic that users can run on their own to clean up or fix AOL issues.Thank you for bringing this to our attention. Please use the "report a bug" option in the help menu. This will collect extra logging information that we can use to help determine the cause and find a solution to this issue.
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Spectrum Account Sign In
Lately have been getting this notice when trying to sign in to my account at Spectrum:
Feature Unavailable:
This feature is currently unavailable. Please try again from home or contact us for assistance. IDID-4000.Has anyone else been having this problem? Don’t know whether it’s on their end or mine but, needless to say it’s frustrating!
There was a large mail outage last week that impacted email. That issue is now resolved.
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What have you done to the print routine??? I can not get anything to print. It wants to save the print screen as a PDF file. FIX IT>>>>
What have you done to the print routine??? I can not get anything to print. It wants to save the print screen as a PDF file. FIX IT>>>>
After you click print, you will see a print preview
On the upper right hand corner there is an option to SAVE and PRINT. Save will save that print as a PDF.
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I like how AOL Gold now invades your Email with their ads and won't let you proceed unless you close it. You can't even sign-off unless y
I like how AOL Gold now invades your Email with their ads and won't let you proceed unless you close it. You can't even sign-off unless you close AOL commercial. Really sick.
The advertising you see when you sign onto AOL Desktop Gold are special offering, exclusive to AOL members. These are programmed to only appear rarely.
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what is happening with AOL and mail?? Today I could not see mail as there was a problem on your end. Service getting worse.
Hire new techs
There was a large mail outage last week that impacted email. That issue is now resolved.
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where is the AD-free version of desktop gold
why is there not a ad-free desktop gold, there is an ad-free browser version, we are paying for the priveledge to use aol software yet are tormented with large ads that take up alot of the interface. Introduce a new plan, like you previously had where there are no ads in the interface of the program. Please and thank you!!!
There is an Ad free version of ADG available for some tiers of our AOL Advantage plans. Please call 800-290-4726 to inquire about which AOL Advantage plans you may qualify for.
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My aol desktop gold often freezes. I have the latest updates. Everything else on my computer works well. How can I fix this.
AOL Desktop Gold freezes.
Thank you for the feedback. Please use the "Report a bug" option under the help menu. This will provide us with some additional logging information that will be crucial in understanding what is happening so that we can resolve it.
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copying and pasting
When I copy and paste something to include in an email it pastes it twice.
Thank you for the feedback. The next time this happens, Please use the "Report a bug" option under the help menu. This will provide us with some additional logging information that will be crucial in understanding what is happening so that we can resolve it.
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what happened to my mcafee protection??? it tells me its expired..???
what has happened to my McAfee protection? i get notice it has 'expired" and i have to renew...???
was told in beginning this is part of my desktop gold program, but now i have to pay for it???Please call our customer service at 866-265-5070 and someone will be able to resolve the issue with Mcafee. Your subscription includes a non-expiring Mcafee subscription and customer service will be able to resolve this with you over the phone.
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How do I cancel the AOL Ad Blocker as it is not blocking ads!!
I just signed up for AOL Ad Blocker and it is not blocking ads. I still have ads on the side of my AOL mail list and ii is distracting. Please cancel this charge.
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stop someone from my account
someone got into my account and I don't have a cell phone for you to verify only computer.
Please contact customer support at 800-290-4726
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cefsharp.browsersubprocess.exe
Long-time customer. I was just calling about the CefSharp.BrowserSubprocess.exe. After about 3-4 minutes of trying to blame me for the problem, she literally hung up on me when I was asking a question. I pay for your service. Hanging up is unacceptable.
My anti-virus keeps blocking this program. Why can't you do something about it.
We sincerely apologize for this experience with our customer service. Please call 703-265-5070 and someone will be happy to help you.
As for the cefsharp.browsesubprocess.exe concern, this process is the browser process within AOL Desktop that allows the connection to the internet. Each window/feature within AOL Desktop Gold that connects to the internet uses one of these processes for the connection to the internet. As you close windows you will see that these processes exit.
Please be sure to add cefsharp.browsesubprocess.exe to your anti-virus software allow list to avoid any frustrations with connecting to the internet.
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Why doesn't AOL allow me to view a video without giving AOL permission to sell my information!
Why do I, as a paying AOL customer, have to agree to allow you to sell my information before I can watch a video?
Please provide us with the URL of the video you are referring to. There are no specific instances where AOL will require users to allow the selling of their information in order to view a video. Some websites will require this, but these are outside of AOL.
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Want AOL Desktop Gold What it was before
I want AOL Desktop Gold what it was before. Where they are no pop ups and goes directly to my mail
You can have your mailbox open each time you launch AOL Desktop Gold by going to:
Settings
General Tab on the left
Startup Tab on the top
Check the box for Mailbox
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Be able to add more favorites to tool bar
Be able to add more favorites to tool bar
You can easily add folders to your toolbar and add favorites to the toolbar. This will allow you to add additional items
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Can't print images in email without downloading??
I'm still paying for a "Gold" subscription, but I'm beginning to wonder why. What happened to hte "KISS" principle that made AOL great? Everything that used to be easy, now requires "workarounds" to accomplish.
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