AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
1196 results found
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4/28: I was just now unable to sign off
Had to sign off using Task Manager. Why is there a new problem every day??
Please report this problem to our AOL Desktop Gold team so they can investigate it further:
1. Click the Help button in the top-right corner of the AOL Desktop window
2. Select Report a Bug from the drop-down menuIf the problem persists, please call 1-888-265-3733 to have one of our Technical Support Agents investigate the cause of this issue.
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YOU CAN START BY HITTING PROBLEMS HEAD ON AND WIPING THEM OUT.
I have had the same problems with desktop gold from day one. I report bugs and wonder if anyone reads them because nothing ever gets done.
The welcome page news videos have a buffering problem they start and stop through out the video. I have 100 mbps download speed. IE and Chrome videos work fine. Aol weather page have incorrect temp. reading shows 4 degrees all week when its really 50,60 and 70 degrees. Aol claims they do update in the background, that's bs.Please power cycle (reboot) your modem/router for the video problems you mentioned, by following these steps:
1. Switch off and unplug the power from your modem/router.
2. Leave both unplugged for 30 seconds.
3. Plug the power back into the modem/router and verify that you are again connected to the Internet.As for the weather issue, clear the Footprints in the new AOL Desktop then re-add the zip code on the weather page. Here’s how:
a. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu.
b. Select “Clear Footprints” from the Browser Settings.No need to wait for a confirmation message, the Footprints will be cleared immediately.
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AOL email attachment
I hope we can have the old feature where we can send files automatically by clicking "Send to email" options on our computer
Please try setting AOL Gold as default mail client:
1. Open AOL Desktop Gold.
2. Log in using your username and password.
3. Click on the Settings icon.
4. On the General tab click on the Make Default buttons to make AOL Desktop your default browser and/or email client. -
Ads that appear on the chat windows screens should NOT have sound. Given that we're paying for AOL gold, I'm not sure why we have ads too.
The list of chat rooms is not working right now. Window comes up but with no info in it.
Thank you for your feedback about the ads on the chat window. We will make sure that this gets to the appropriate team for review.
Regarding the list of chat rooms is not working, I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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Anyone know what this means? {"errors":[{"INVALID_CRUMB","title":"invalid crumb"}]}?
Strange error I get that can't be explained. And by the way, thanks for alphabetizing my favorites. Took many months to get them in the order that I wanted, and only took AOL an instant to shuffle it.
Please clear the Footprints in the new AOL Desktop. Here’s how: a. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu. b. Select “Clear Footprints” from the Browser Settings. No need to wait for a confirmation message, the Footprints will be cleared immediately.
In case the issue persists please call the AOL Desktop Gold team at 1-888-265-3733 in order to have one of our Technical Support agents further investigate this.
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YOUR SOLUTION TO IMAGE EDITING DOES NOT WORK.
- Click on the embedded image from the Write mail window.
- Select the Edit Image button below the picture.
- Click on the Crop button on the top left corner of the image.
k***@aol.com supported this idea · Feb 4, 2018
IT DOESN'T WORK !!!!!!! THERE IS NO EDIT !!!Once you click on the embedded image the Edit option is the first from the right-hand side under the image.
If you still encounter issues call at 1-888-265-3733.
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FACEBOOK AND TWITTER
Now I cannot access FB and Twitter from AOL....I have the shortcuts on my toolbar and they worked fine until you released, and forced on us, yet another update which has messed up more than it fixed. Actually, I haven't seen even one fix as a result.
This issue might be caused by the fact that you are using an old bookmark (it points to an old sign on page). Please delete the Toolbar item that you are currently using, then open Facebook and Twitter sites and add the new links to your Carousel.
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i am sick of calling aol for support and getting MANILLA
i am sick of calling AOL support and getting MANILLA the personal there are not trained properly don't comprehend the english language and usually can-not fix the problems that arise!!!!!!!
We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.
Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.
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hate the little green box up at the top
such a waste, way too much time searching
To disable the Anti-Keylogging window go to Edit – General Settings – Premium Security – uncheck “Show Anti-Keylogging window”.
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welcome screen
the option that can save an website as a favorite from the welcome screen is not showing up any more and also i don't have an option , when i read the news to go back to the previous page.
This issue has been resolved.
Please make sure you have the latest AOL Desktop Gold version by clicking the “Help” button on the top, right corner of the window, and selecting “ About AOL“ from the drop-down menu. In the middle of the “About AOL” window, you’ll see the version you have installed.
If the version is lower than 11.0.1757, keep the AOL Desktop signed in for at least 20 minutes then close and reopen the software. The update should automatically upload. If the issue persists after updating the AOL Desktop, please call us at 1-888-265-3733.
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4/18: Your last revision of today, Revision 11.0.1757, says "last gm version of aol"
What does this mean?? Please, someone tell us.
Also, I now have THREE AOL Gold logos on the bottom bar. I only need ONE to sign on. Why are there THREE? DOES THIS MEAN I HAVE 3 aol gOLD PROGRAMS RUNNING??
You can always check the new features or fixes by visiting this public website: https://beta.aol.com/projects/desktop/windows/
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Please make sure that group does not exceed the maximum number of 300 contacts. If this is the case, please create an additional Group (you can create up to 100 Groups) in which you can add up to 300 contacts. Thank you for your understanding.
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Your "timing out" system is screwed up. It is set wrong. It is programmed wrong and it is an annoying problem !! 1. It times out too quick
If I sign out (but don't close AOL-GOLD), then when I pull up a SignOn screen and log in, it rejects it with the message box that I have timed out and "waited too long". WHAT THE **** ???
To make it work, I have to close the program !!!!, and then re-open the program to sign on again.
Pls get this fixed. You people are incompetent !!We cannot replicate this. Try to clear the footprints and try again.
Here’s how:
a. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu.
Select “Clear Footprints” from the Browser Settings. No need to wait for a confirmation message, the Footprints will be cleared immediately.If the issue still persists call us 1-888-265-3733.Our experts are available 24/7 by phone.
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when on the delete file folder, when I wanted to mass delete, I would hold down the button, this no longer works
when on the delete file folder, when I wanted to mass delete, I would hold down the button, this no longer works. It deletes only one line and have to move the cursor and only deletes one line at a time...just started 2 weeks ago. Let's fix this problem guys...you keep messing up where you should not touch!!!1
Try to clear the footprints and try again,
Here’s how:
a. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu.
Select “Clear Footprints” from the Browser Settings. No need to wait for a confirmation message, the Footprints will be cleared immediately.If the issue still persists call us at 1-888-265-3733.
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My Health - Useless!!
Printed the AOL My Health Protected coupon and took it to CVS to get a discount on a shingles vaccination. Not accepted for vaccinations! So, it's useless to me. Any way to fix it?
Sorry to hear about your experience. You may call 1-800-708-0318 for dedicated customer support just for AOL members or go to https://aol-myhealthprotected.mymemberguide.com.
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4/16: Have not received the 3 latest updates made on 4/10, 4/11 and 4/16
Where are they? I have cleared my browser and signed off and back on many times.
If the version is lower than 11.0.1732, keep the AOL Desktop signed in for at least 20 minutes then close and reopen the software. The update should automatically upload.
If you have other issues please call us at 1-888-265-3733.
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what the **** do i ahve to do to get some help form you people to fix my **** chat issues and to bring back AIM,,AIM is the
why cant i get any ******** help fomr you people to fix this ****,,,chat is useless i keep getting froze out and this whole site is worthless wihtout AIKM
AOL has made the decision to discontinue AIM effective December 15, 2017. Learn more here: https://help.aol.com/articles/aim-discontinued
For the chat issue call one of our Technical Support Agents t at 1-888-265-3733.Our experts are available 24/7 by phone.
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I went to "Research reveals how popular prescription works" on welcome 8/71. It returns error 404 not found!
Does anyone check these links?
Try to clear the footprints.
Here’s how:
1. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu.
2. Select “Clear Footprints” from the Browser Settings. No need to wait for a confirmation message, the Footprints will be cleared immediately.Should you have any other issues, please reach out to our technicians at 1-888-265-3733.
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None of your news articles open this morning
They open to blank white pages.
Try to clear the Browser Footprints.
Here’s how:
1. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu.2. Select “Clear Footprints” from the Browser Settings. No need to wait for a confirmation message, the Footprints will be cleared immediately.
If you still have issues call us at 1-888-265-3733.
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1. Place signature where I indicate with my curser.
- Place signature where I indicate with my curser.
- When sending an email, don't skip a line between the salutation and the beginning of the message. I don't need a double space.
- I receive an error message when I send a reply when there are a series of replies already in the email.
We will send this to our Product Engineers and they will look into this to see if they can have it fixed in a future update or release of the software.
I’d like to have one of our Technical Support agents to investigate the error you receive. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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