AOL Desktop Gold
This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.
Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
1196 results found
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Why is it that I cannot open FOX news.
AOL should be non-partisan and allow people to view FOX news.
Try clearing the Footprints in the new AOL Desktop.
Here’s how:
a. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu. b. Select “Clear Footprints” from the Browser Settings.
No need to wait for a confirmation message, the Footprints will be cleared immediately.
In case the issue persists, please call the AOL Desktop Gold team at 1-888-265-3733 to have on of our Technical Support agents further investigate this.
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My software close sometimes when I try to open an email or try to go to a link. Please make it stop.
My software close sometimes when I try to open an email or try to go to a link. Please make it stop. It is frustrating to keep having to reopen the software!
Please send us a crash report in order for our engineers to look into the issue you are experiencing with the software closing unexpectedly. To do that, please follow these steps:
1. Open AOL Desktop Gold.
2. Click on Help on the top right, and select Report a Bug from the drop-down menu.
3. Type a short description of the problem, and click Send.For immediate assistance with this issue, please call us at 1-888-265-3733.
Thank you.
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Syatem Mechanic purchase
I purchased System Mechanic but can't find or use it on my computer
To install your System Mechanic software please follow the steps from the following help article: https://help.aol.com/articles/how-do-i-download-and-install-system-mechanic
For immediate assistance, please call us at 866-485-9217 and one of our agents would be able to assist you with installing the software.
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Please try to import the saved data from the old software into AOL Desktop Gold. To do so, follow the steps in the help article below.
https://help.aol.com/articles/aol-desktop-importing-your-personal-information
If the problem isn’t resolved after running the Import Wizard, please call our AOL Desktop Gold team at 1-888-265-3733 for more assistance.
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Now I can't read AOL news. I click to move forward and the pictures change, but the story remains the same as the first story. Frustrating!
Now I can't read AOL news. I click to move forward and the pictures change, but the story remains as the first story. Very frustrating.
We are unable to replicate the issue. Please clear the footprints in the new software.
Here’s how you clear the Footprints:
a. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu.
b. Select “Clear Footprints” from the Browser Settings.No need to wait for a confirmation message, the Footprints will be cleared immediately.
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I dont want to change my aol password, i just cant remember what it is.
I dont want to change my aol password, but when i go to 'cant remember password' it wont let me check. it says i have to change. All I want to do is check what my password is.
We do not have access to account related information so we are unable to assist you with your password through this forum. We have an article dedicated to a variety of password help resolutions to assist you: aol.it/1Emii0C
If you need further assistance, please contact AOL Customer Support Team at 1-800-827-6364 Monday through Friday between 8AM to 1AM ET, and Saturday between 8AM and 10PM ET, or visit Help.AOL.com."
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AOL Desktop Gold intermittently displays my entered password on my Windows 7 desktop. Please fix the software so that the PW is not shown.
This problem started when the latest release of AOL Desktop Gold was done in the last few days. The problem does not occur on my Windows 10 laptop. It is only on my Windows 7 desktop computer. It is a security concern because my password can be stolen more easily by hackers.
Un-check the box next to Save Password on the sign on screen. This way you have to enter your password every time you log in.
In case the issue persists please call the AOL Desktop Gold team at 1-888-265-3733 in order to have on of our Technical Support agents further assist you.
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email
Want to change font color in emails. Bring back A to do this.
We are unable to replicate the issue you encounter when changing fonts. Please clear the footprints to see if this helps.
Here’s how:
1. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu. 2. Select “Clear Footprints” from the Browser Settings. No need to wait for a confirmation message, the Footprints will be cleared immediately. -
gold no go
Bring back the write mail format that we have before.'
CAN NOT send pictures and attach files now
can not copy a link on news to send to my friends.
Just bring back the old system for mail'
I am paying around 25 dollars a month and my emails are hard to do and and a lot of pop ups adds, that I never had before
Fix it or lose me. Gold is no good
If you want to email a news article to your friends, click on the Heart shaped icon on the top right corner of the webpage and select “Insert in Mail” from the pop-up menu.
If the issue with sending attachments is still ongoing please call at
1-888-265-3733. -
Bring back SpotIM!
Bring back SpotIM so we can have debates with one another like we used to. Just posting and the post getting lost among all the others isn't worth the time and effort.
The comment section on the AOL.com news articles, is still being managed through Spot.im . In case you are having issues seeing the comment section at the bottom of the news articles, please clear your browser footprints by following the steps below, then reload the welcome screen.
1. Click on the Edit button on the top left corner of the window.
2. Choose “Select Footprints to Clear” from the drop-down menu.
3. Make sure cookies is checked and click “Clear Footprints”.
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I can not create new folders. Please get this feature back
Please allow setting up of new folders as on previous Desk Top version.
The option to create folders is AOL Desktop Gold is available. To create a mail folder, open the mailbox, select either “Saved on AOL” or “Saved on My PC”, click on the Manage Folders button below the folder list and click on Create folder.
To create a folder in your Favorites, first open your Favorites list, select the Favorite Places main folder (or another folder if you want to setup a sub-folder), then click on “New” at the bottom, and select “New Folder” from the pop-up menu.
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I don't like Gold
I don't like Gold, things do not work properly as should a new program. They told me that they will fix the problem but they didn't accomplish what they need to do. Gold is slow, having delay on response and favorites are different and not responding. Please fix this as soon as possible.
To resolve the slowness and performance issues, please try the troubleshooting solutions below:
1. Clear the Footprints in the new AOL Desktop. Here’s how you clear the Footprints: a. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu. b. Select “Clear Footprints” from the Browser Settings. No need to wait for a confirmation message, the Footprints will be cleared immediately.
2. Restart the computer. This helps clear the internal memory (RAM), which often resolves many issues. This article provides the steps to restart the PC: help.aol.com/articles/restart-the-computer
3. Enable only the essential startup programs. Multiple programs may have been set to start automatically when a computer is turned on. These programs may cause the computer to slow down, and affect other running applications. For help with this, please refer to the following help article:https://help.aol.com/articles/enable-only-essential-startup-programs
The…
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fix mail
The "edit-select all" windows function does not work to remove deleted mail..needs fixing
Thank you for reaching out to us, we will send this to our Product Engineers and they will look into this to see if they can have it fixed in a future update or release of the software.
Press CTRL+A to highlight all the emails in the list.
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When I send an E-mail and it is gone, so is the E-mail I send. Is there a button or place I can "click" that the sent E-mail stays on my scr
Tell me where to locate a place I can "click" so I do not lose a sent E-mail that I want to modify and send someone else.
Once an email is sent it will disappear from the screen, but you can always retrieve it from the Sent folder, in your mailbox, and forward it to someone else.
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Make all A-Z settings available.
Many letters are missing.
All the options in AOL Desktop Gold are listed under the Settings A-Z page, but the reason you are seeing grayed out letters on the top of the page is because they do not have corresponding options.
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Things I have sent to you about GOLD previously...no response
Incoming emails that have attachments very often don't show the attachments. You have to leave the email and re-enter a second time in order for the attachment to show.
Attachments are shown in list format which is fine, but scrolling down oftern "jumps" an attachment. A "stop" should be implemented as you scroll through each attachment so that the attachments are received individually and not "jumped" over.
In sending emails I often BCC myself for record keeping. As I tab to the BCC button, I want to be able to enter my email address once I hit the BCC tab…
Thank you for your feedback, will send it over to the AOL Gold desktop team, making sure the features you mentioned become a priority and will be added in the future releases. Currently, we don’t have an estimated time frame, but we hope the majority of the features our members are asking for will be implemented soon.
An alternative to opening emails is to right-click on the email (from the list of mail in your Inbox) and select Read from the pop-up menu.
There are two ways to detach a file from the email. You can either click on the X button next to the file name, or click on the Detach button, then select the file you want to remove and click on Detach on the bottom of the window.
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We have an article dedicated to a variety of password help resolutions to assist you: aol.it/1Emii0C
For immediate assistance, please contact AOL Customer Support Team at 1-800-827-6364 Monday through Friday between 8AM to 1AM ET, and Saturday between 8AM and 10PM ET.
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AOL technical assistance
If AOL is going to outsource their tech representatives and not hire American workers, at least teach them to speak clearly understandable American english.
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Continue & Expand the Romanian Tec Support Center
- I opened up AOL this morning and found that AOL 9.8 was no longer available to use. Although I had uploaded AOL Gold I did not like it preferring my 9.8 and continue to pay you for my service. I was given no notice of the change or options to retain the old verson. That was rude.
- What I disliked about AOL Gold is that I was not able send emails to groups. I called the number on the screen and a very nice agent in Romania? Assisted me in transferring the needed groups into my 2nd Aol Gold computer…
We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.
Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.
Unfortunately, groups you have saved in the old software cannot be transferred to AOL Gold. That is why you have been told that you have to manually re-enter them in the new software. We hope to improve this experience for you.
We built the AOL Desktop Gold from the ground up with the speed and reliability of the latest technology. We are updating it every 2 weeks, please continue to send us feedback of what features you would like to see implemented.
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AOL GOLD is BAD NEWS..1. slow. 2. auto save log ins and passwords works 50% of the time 3. I can not organize favorites as I wish
ALLOW ME TO GO BACK TO THE OLDER VERSION OF AOL YOU FORCED ME AWAY FROM>>>>IT WORKED!!
Gold is slow, favorites can not be ordered as I wish, the remember screen size and location does not work, the auto save of log ins and passwords only pops up 50% of the time and GOLD did not transfer over the log ins and passwords from the older version.
DO BACK TO THE OLDER VERSION THAT WORKED !!!!!I appreciate your honest feedback and I will make sure that will be send to the appropriate team.
The order of the favorites cannot be changed.
To resolve the issue with slow performance, please try the troubleshooting solutions below: 1. Clear the Footprints in the new AOL Desktop. Here’s how you clear the Footprints: a. In the top left corner of the AOL Desktop window, click “Edit” then choose “Select Footprints to Clear” from the drop-down menu. b. Select “Clear Footprints” from the Browser Settings. No need to wait for a confirmation message, the Footprints will be cleared immediately. 2. Restart the computer. This helps clear the internal memory (RAM), which often resolves many issues. This article provides the steps to restart the PC: https://help.aol.com/articles/restart-the-computer 3. Enable only the essential startup programs. Multiple programs may have been set to start automatically when a computer is turned on. These…
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