AOL App For Android
Aol App
This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.
Tell us how we can improve your AOL App experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
686 results found
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make it possible to add new email addresses
I cannot find any way of adding an email address
Hi there. If you wish to add a new email address, tap on your profile icon, then on Manage account and you should see the Add Account link.
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how to add contacts in app
need to add or modify contacts!
Hi there! We'd like to further investigate this, can you message us directly on Twitter at @AOLSupportHelp or on Facebook on our AOL Customer Care page?
In case you do not have a social media account, please contact us at help.aol.com
Thank you!
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U were told of fathers passing12 years & 4 month,while his account items are still needed, his email has no way to get into, can't use his
can't use late fathers account for verification, have 2 use mine, but also can't lose his stuff
Thank you for submitting your feedback. Unfortunately, we are not sure what your comments were about and are unable to properly action your feedback. Could you please provide a bit more detail for us on what you're commenting on? Thank you so much, and have a great day!
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Hello there! If you are able to sign in and read your mail, however you're not receiving new mail, there are a few things you can try to fix the problems. More info here: https://help.aol.com/articles/fFix-problems-reading-or-receiving-aol-mail
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can't get to my spam folder and no directions to tell me. I can on my computer but not my phone.
It's not user friendly on your android phone!!!
In order to view your folders, please tap on your profile icon in the upper left side and then tap on "Mail folders".
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Hi there, I’m sorry to hear that!
We’d like to further investigate this, can you message us directly on Twitter at @AOLSupportHelp or on Facebook on our AOL Customer Care page?
In case you do not have a social media account, please contact us at help.aol.com
Thank you! -
Thanks for the feedback.
We’re really sorry to hear your displeasure with the advertising on the AOL App. In order for AOL to offer things like web content and products, we need to sell advertising just like any newspaper, magazine or television station would.
But we certainly don’t want to get to a point where we start to lose our valued audience, so your feedback is greatly valued.
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get rid of the group message by Subject. when I move one message into a particular folder it moves the entire thread and creates extra work
get rid of the group message by Subject. when I move one message into a particular folder it moves the entire thread and creates extra work. I have to reorganize all the messages in the desktop on my laptop.
Hi there,
You can turn off conversations, by going to the Settings page in the app, scroll to the ‘’Customize your inbox’’ field then toggle off ’’Conversations’’.
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I can't scroll through my news stories. I just see the headlines which are fixed. I've had help from AOL but nothing has helped.
Can't scroll through the news stories
Sorry to hear about your experience. Please try the following actions: uninstall the app, restart your mobile device and reinstall the app. Keep us posted if you encounter any other issues.
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Why is a 2nd unknown name programmed in my mailbox? It displays when creating new msg in drop down window if changing who msg is from.FIX!!
A 2nd email user address is associated in my mailbox. I see name when creating a new email under dropdown window of who is sending email.
I do not know email address.Thank you for submitting your feedback. Unfortunately, we are not sure what your comments were about and are unable to properly action your feedback. Could you please provide a bit more detail for us on what you're commenting on? Thank you so much, and have a great day!
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what happens with the picture that I save,where I can find it.????.Please.....
I.... was in Inbox checking pictures apiar the words Save, I press and It's gone one of them
Our support team would like to look into this, please contact them with more information regarding your issue at help.aol.com.
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Sorry to hear about your experience. Please try the following actions: uninstall the app, restart your mobile device and reinstall the app. Keep us posted if you encounter any other issues.
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if I send photos any possible waY from my AOL ACCOUNT ON MY DROID to my SAME AOL account, I CAN NOT SAVE/SELEC T PHOTOS WHEN on my laptop?
cannot select embedded mail photos to save and manipulate. its main issue for my business.
Sorry to hear that, please follow the steps below on how to save an attachment:
1. Open the email containing the attachment.
2. Click the attachment image or file name.
3. Follow your browser's prompts to save, or open from its default saved location (it varies for each browser). -
I keep getting emails from AOL telling me to update my acctg or I will not receive anymore incoming emails. I think it's a hack!!!
does AOL ever email you?
Hi there, I'm sorry to hear that! We'd like to further investigate this, can you message us directly on Twitter at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com
Thank you!
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my emails are not syncing
my emails only go on my of my devices?
Hello there! Please uninstall/reinstall the email app or remove and re-add your account to it.
If the issue persists, please turn your phone off/on and switch between data and WIFI.
Hope this helps!
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show "SENT" option.
I can't see SENT
Hi there,
To see all your folders, tap on the Inbox button from the bottom of the app then select the folder you wish to open.
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To read email without distractions, you can temporarily hide ads and give ad feedback. For more info, please visit our help article: https://help.aol.com/articles/ad-free-aol-mail
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confirm to me that you've sent me an email asking me to revalidate my account. you have my number on account. thanks
received email
Hi there. Sorry to hear that! Can you message us directly on Twitter at @AOLSupportHelp or on Facebook on our AOL Customer Care page?
In case you do not have a social media account, please contact us at help.aol.com.
Thank you!
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where are my deleted emails? sometimes I hit the trash by mistake thinking its mail and im losing my emails.
where are my deleted emails. sometimes I hit the trash botton by mistake (which is in the same spot of mail) and now I cant retrieve my deleted emails.
Hi there,
The Trash folder is automatically emptied every 7 days.
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Hi there,
You can check the information on Norton Security Online, it helps protect up to 5 of your devices: https://help.aol.com/articles/download-install-or-uninstall-norton-security-online-offered-by-aol
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