AOL App For Android
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Tell us how we can improve your AOL App experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
737 results found
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Emails deleted from your Inbox or mail folders will be moved to the Trash (or Recently Deleted) folder, where it will stay for up to 30 days before being automatically permanently deleted.
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Problem with viewing photo gallery on AOL app (Android 6.01).
When I click on "See gallery" on a news page to view images, I just get a plain white "Main" page, which doesn't change over time or give any indication of loading content. This is only an issue on the app, not when using a browser to view the website. My device is Samsung S5 running Android 6.01.
Sorry to hear that you are having a bit of trouble with the App. To resolve this, please try the troubleshooting solutions below:
1. Clear the app’s cache
2. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
3. Restart your mobile device
4. Uninstall and reinstall the app with the latest version
5. Lastly, switch the internet connection from WiFi to mobile data -
Hi there, we are sorry for the inconvenience. You can chat online with a Customer during the hours of Operation: Monday – Saturday, 8:00 am – 1:00 am ET. If you need assistance, as a paid AOL member, you have 24/7 access to support. Please contact our AOL Customer Support team at 1-800-827-6364.
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If you wish the entire app to be in Portuguese, you will need to change your location to Brazil, or a Portuguese speaking country and also to set up the language to Portuguese.
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The app isn't working it wont come off the search bar
The app isn't working it wont come off the search bar
We have released a Beta version of the AOL app that should fix your issue. To access it go to the Play store, search for the AOL-News,Mail & Video app and under “Become a beta tester” title click on Join now.
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In order to access your emails, simply tap the “Envelope” icon.
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make it much easier to opt out from various data uses
you have made the process of opting out of various uses of my data. please make it easier
Please follow the steps listed in the help article below in order to manage data associated with the account https://help.aol.com/articles/view-and-manage-data-associated-with-your-account
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I have a couple of troubleshooting steps for you that should resolve this issue:
1. Clear the app’s cache
2. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
3. Restart your mobile device
4. Uninstall and reinstall the app with the latest version
5. Lastly, switch the internet connection from WiFi to mobile data -
every link I click on, a video or black block appears over the content without and option to remove!
I have a couple of troubleshooting steps for you that should resolve this issue:
1. Clear the app’s cache
2. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
3. Restart your mobile device
4. Uninstall and reinstall the app with the latest version
5. Lastly, switch the internet connection from WiFi to mobile data -
allow direct access to email when clicking on AOL icon. without the Newsfeed coming up first then having to click on email button
AOL icon on my Samsung phone goes straight to the News. I want to change it so it goes to my email first.
To have the App open to Mail the next time you access it, make sure to close the app using the Overview button. Depending on the type of device you are using, this should be next to the Home button (to the left or to the right). Once you tap that button, it will open a list of thumbnail images of apps that you’ve worked with recently. To open an app, touch it. To remove a thumbnail from the list, swipe it left or right.
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Here’s how to manage your notification sound:
1. Open the AOL App.
2. Tap on the Settings button (Gear icon on the bottom right).
3. Tap on Notifications.
4. Tap on ‘System Notification Settings’ or Tap on the Importance level (e.g. High, Medium, Low) depending on the device you are using.
5. Under the ‘Email Received’ section, tap on your Email Address.
6. Tap ‘Sound’ and after you chose one, tap the check mark to save it -
I select more than one email & select move to old mail they do not move no matter how many times I try and on different days. Annoying!
These emails then get stuck in new mail or stuck in old mail if I am trying to move back to new. Some emails work fine but others don't maybe it the group selecting ticking on main mail folders that causes it.
Sorry to hear about your experience. Please try the following actions: uninstall the app, restart your mobile device and reinstall the app. Keep us posted if you encounter any other issues.
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Thanks for sharing your concerns. At AOL, we want to make sure there is “something for everyone” beyond Internet connectivity by providing you with premium security, convenience and savings benefits for the best online experience possible. Our plans include many products and services, like identity theft protection, anti-virus software, and other services to help protect your online privacy. In addition, our plans include mobile apps to help you protect your data on the go. I can assure you that you’re getting one of the most competitive rates available for all the benefits we offer. To learn more about, manage or activate your available benefits, check out your MyBenefits Dashboard by signing on with your primary, master username at https://mybenefits.aol.com/.
We do offer free email accounts, check this for more info: https://help.aol.com/articles/how-do-i-change-or-cancel-my-aol-account-for-free-plans
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We are unable to replicate this issue. However, I have a couple of troubleshooting steps for you that should resolve this issue:
1. Clear the app’s cache
2. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
3. Restart your mobile device
4. Uninstall and reinstall the app with the latest version
5. Lastly, switch the internet connection from WiFi to mobile dataAfter you’ve performed these steps, should you still encounter this issue, please reach out to our support team at aolmailquestions@aol.com.
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Allow zooming on emails
I get text only emails sometimes as shipping notifications, and your app displays then so small as to be unreadable. There's no way to zoom in to read tiny text. You need a way to zoom in on emails.
To adjust the zoom level, pinch two or more fingers together or spread them apart.
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Enable access to the emails after login in from Firefox currently blocked by the standard Kaspersky anti virus
Anti virus blocker
Please make sure you have Chrome installed and enabled. Chrome must be the default browser for the AOL app to work correctly.
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I am unable to stop email notification sounds when in the App. I get the sound for every new email, even when in Do Not Disturb mode.
I have the android application notification settings turned off.
Thanks for reaching out. To manage notifications, please follow the steps provided below:
1. Open the AOL App.
2. Tap on the Settings button (Gear icon on the bottom right).
3. Tap on Notifications.
4. Tap on ‘System Notification Settings’ or Tap on the Importance level (e.g. High, Medium, Low) depending on the device you are using.
5. Under the ‘Email Received’ section, tap on your Email Address.
6. Tap on ‘Notification style’.
7. Select ‘Silent’. -
Learn how to turn off two-step verification: https://help.aol.com/articles/2-step-verification-stronger-than-your-password-alone
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First of all please make sure that you have the according settings set from within the AOL app and from your device.
If your issues continue, this troubleshooting steps should resolve this issue:1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
2. Restart your mobile device
3. Uninstall and reinstall the app with the latest version
4. Lastly, switch the internet connection from WiFi to mobile data -
fix the app. I can't log in. time to use gmail or Yahoo permanently!
AOL app not working
Sorry to hear that you are having a bit of trouble with the App. To resolve this, please try the troubleshooting solutions below:
1. Clear the app’s cache
2. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
3. Restart your mobile device
4. Uninstall and reinstall the app
- Don't see your idea?