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  1. We're glad you're here

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    4 comments  ·  Mail  ·  Admin →
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    Responded  ·  Product Support responded

    Sorry to hear that. Please try the troubleshooting solutions below:

    1. Clear the app’s cache
    2. If you’re signed in, tap the Settings icon, tap Manage Accounts, tap Edit, tap Remove
    3. Restart your mobile device
    4. Uninstall and reinstall the app with the latest version
    5. Lastly, switch the internet connection from WiFi to mobile data

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    Responded  ·  Product Support responded

    Thanks for the feedback! It’s so nice to get positive reinforcement from our users, as you are the audience we are working hard every day to serve. We really appreciate the time you took to send your note. Thanks again and have a fantastic day!

  3. French and English in my weather forecast !?

    Big on french weather forecast

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    Responded  ·  Product Support responded

    I have a couple of troubleshooting steps for you that should resolve this issue:

    1. Clear the app’s cache
    2. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    3. Restart your mobile device
    4. Uninstall and reinstall the app with the latest version
    5. Lastly, switch the internet connection from WiFi to mobile data

  4. Bring back the ability to filter NEW MAIL folder for addresses I want to let in. Now it's like I have TWO SPAM FOLDERS. What's ww you people

    I used to be able to filter wanted addresses into new mail folder. The rest would go to spam. Your update removed that. Just leave well enough alone please. It makes me scared to do anymore updates of the app.

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    0 comments  ·  Mail  ·  Admin →
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    Responded  ·  Product Support responded

    If unwanted junk mail is getting through your filters, the best way to stop it is to mark it as spam, under the ‘More’ menu.

    Here’s how to easily mark emails as spam: http://o.aolcdn.com/hss/storage/fss/e398952e897ea5a54d5af61e47ccc5d1/mark+as+spam.png (37 kB)

    If you see emails wrongfully directed to your Spam folder, select the email and click “Not spam” to redirect it to your inbox.

    For advanced settings, go to mail.aol.com on a desktop computer and create filters under Mail Settings. You can filter incoming mail to go to the folders where you want them — or, make unwanted mail from specific senders go straight into Trash or Spam. Note: You can create up to 50 filters.

    To learn more about your Mail Settings and Spam in this AOL Help article: https://help.aol.com/articles/aol-mail-spam-and-privacy

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    1 comment  ·  Mail  ·  Admin →
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    Responded  ·  Product Support responded

    You can switch between your @aol and @aim address be clicking on the down arrow on the right side of the “From” field.

  6. attachments

    attachments Does NOT work. stick to the website don't download the app

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    Responded  ·  Product Support responded

    Please try to switch the network connection from WiFi to mobile data and vice versa and see if the issues persist.

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    Responded  ·  Product Support responded

    Please try to switch the network connection from WiFi to mobile data and vice versa and see if the issues persist.

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    Responded  ·  Product Support responded

    To sign into the app, it redirects you to Chrome browser to log in and after that it will redirect you back into the app. You will have to enter your account info in that browser’s page and in order to do that you have to have Google Chrome installed and set as the default browser.

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    Responded  ·  Product Support responded

    Please follow the steps below, to make sure the Notification Sound is Silent, then let us know if you still receive a notification sound for every email received:

    1. Open the AOL App.
    2. Tap on the Settings button (Gear icon on the bottom right).
    3. Tap on Notifications.
    4. Tap on ‘System Notification Settings’ or Tap on the Importance level (e.g. High, Medium, Low) depending on the device you are using.
    5. Under the ‘Email Received’ section, tap on your Email Address.
    6. Tap on ‘Notification style’.
    7. Select ‘Silent’.

    Thank you.

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    Responded  ·  Product Support responded

    Please follow these steps to enable cookies:

    1. Open the Google Chrome app.
    2. Tap on the menu button on the top right corner (three horizontal dots).
    3. Select Settings from the drop-down menu.
    4. Tap on Site Settings.
    5. Tap on Cookies.
    6. Slide the cookie option ON.

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    Responded  ·  Product Support responded

    We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not. 

    Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.

    I’m here to help if you still need assistance or have additional questions.

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    Responded  ·  Product Support responded

    Please try to log in by going to mail.aol.com using a web browser and make sure you are using the correct password. If you still experience issues, please try a quick
    uninstall&reinstall of the AOL App.

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    Responded  ·  Product Support responded

    If you wish the entire app to be in Portuguese, you will need to change your location to Brazil, or a Portuguese speaking country and also to set up the language to Portuguese.

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    Responded  ·  Product Support responded

    In order to reply to an email on the AOL App there are three options, “Forward”, “Reply All” and “Reply”. Tap the Reply icon.

  15. Feedback item NOT CLOSED!!!

    Status update - SEE BOTTOM!! (NOT CLOSED!!!)

    An idea you supported has been closed. Thank you for your feedback.

    Give feedback on other ideas to help us decide what to build next.

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    allow Android's clipboard content to be pasted into an an aol email using the WRITE function. Gmail allows it...so should aol.
    (No Status) → Responded
    The option to paste content from the clipboard into the compose mail in the AOL App, is available.

    After you copy the content, open an email compose window in the AOL App, and long press inside the email body area,…

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    Responded  ·  Product Support responded

    Hi there, I want to see if I can help you resolve the issue, but I need a bit more details of what is happening when you try to paste. Do you have the option to paste? Please send me an email at aolmailquestions@aol.com along with all these details. Thanks!

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    Responded  ·  Product Support responded

    We are unable to replicate your issue. Make sure you have the screen rotation settings set up accordingly and if the issues persist, a uninstall and reinstall of the app should fix that.

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    Responded  ·  Product Support responded

    The option to paste content from the clipboard into the compose mail in the AOL App, is available.

    After you copy the content, open an email compose window in the AOL App, and long press inside the email body area, until the ‘Paste’ pop-up option appears.

    If you do not see the Paste pop-up in the email body, uninstall and reinstall the AOL App and try again.

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    Responded  ·  Product Support responded

    I have a couple of troubleshooting steps for you that should resolve this issue:

    1. Clear the app’s cache
    2. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    3. Restart your mobile device
    4. Uninstall and reinstall the app with the latest version
    5. Lastly, switch the internet connection from WiFi to mobile data

  20. We're glad you're here

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    Responded  ·  Product Support responded

    I have a couple of troubleshooting steps for you that should resolve this issue:

    1. Clear the app’s cache
    2. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    3. Restart your mobile device
    4. Uninstall and reinstall the app with the latest version
    5. Lastly, switch the internet connection from WiFi to mobile data

    Also, to switch to the unified inbox view, please refer to the following help article: https://help.aol.com/articles/how-do-i-switch-to-the-unified-inbox-view.

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