AOL App For Android
Aol App
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Tell us how we can improve your AOL App experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
693 results found
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make it much easier to opt out from various data uses
you have made the process of opting out of various uses of my data. please make it easier
Please follow the steps listed in the help article below in order to manage data associated with the account https://help.aol.com/articles/view-and-manage-data-associated-with-your-account
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can you make it that if you delete emails in the app they delete on the computer & visa versa
I find when I delete an email from my phone it still appears on my computer.also if you delete on computer it is still on my phone. this is double work & why I have a ridiculous amount of emails
The app should sync automatically, if that is not the case you can try logging out entirely from the app, restart your device and then log back in.
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Sorry to hear that. Please try the troubleshooting solutions below:
1. Clear the app’s cache
2. If you’re signed in, tap the Settings icon, tap Manage Accounts, tap Edit, tap Remove
3. Restart your mobile device
4. Uninstall and reinstall the app with the latest version
5. Lastly, switch the internet connection from WiFi to mobile data -
Fix my account. I am unable to go to my benefits because my profile is missing
I cannot see my AOL benefits
Please contact our AOL Customer Support team at 1-800-827-6364 Monday – Friday (8 AM – 1 AM ET,) and Saturday (8 AM – 10 PM ET.)
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Please access your email account by going to mail.aol.com from a desktop browser and search for the contacts. If you won’t be able to find them, please add them to your contact list.
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I have a couple of troubleshooting steps for you that should resolve this issue:
1. Clear the app’s cache
2. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
3. Restart your mobile device
4. Uninstall and reinstall the app with the latest version
5. Lastly, switch the internet connection from WiFi to mobile dataAfter you’ve performed these steps, should you still encounter this issue, please reach out to our support team at aolmailquestions@aol.com.
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We are unable to replicate this issue. However, I have a couple of troubleshooting steps for you that should resolve this issue:
1. Clear the app’s cache
2. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
3. Restart your mobile device
4. Uninstall and reinstall the app with the latest version
5. Lastly, switch the internet connection from WiFi to mobile dataAfter you’ve performed these steps, should you still encounter this issue, please reach out to our support team at aolmailquestions@aol.com.
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The AOL App displays all the emails in your mailbox. In case you access your account from an email client (e.g. Outlook, Mac Mail, Thunderbird etc.) it is possible that some emails were downloaded from the server and stored locally in that email application.
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Hi there, I want to see if I can help you resolve the issue, but I need a bit more details. Please send me an email at phonemail.assist@aol.com along with a screenshot. Thanks!
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Hi there, I want to see if I can help you resolve the issue, but I need a bit more details. Please send me an email at phonemail.assist@aol.com along with what brand and model of device you are using, as well as the build of Android you have on your device. (To check the build go to Settings – About – Software information).
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messages déjà lus
bonjour mes messages déjà lus s'effacent immédiatement et je ne peux plus les consulter comment faire pour que je les conserve au moins quelques jours
merciWe are sorry to hear you’re missing emails. This issue might be a result of using the account configured as POP, in one of your mail clients or mobile devices.
POP downloads email from a server to a single computer/device, then deletes it from the server. Because your messages get downloaded to a single computer or device and then deleted from the server, it can appear that mail is missing or disappearing from your Inbox if you try to check your mail from a different computer. Please check your account setup on all of your devices and email clients (e.g. Outlook, Mac Mail, Windows Live Mail), and for the ones that are using the account as POP, please make sure to have the option to leave a copy of the message on the server checked, or setup the account to use IMAP instead of POP.
For help…
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Hello there. If you have trouble receiving emails, the first steps we recommend you take is to check your Spam Settings and your Filter and Alerts settings. Please ensure they do not contain harmful filters that may prevent incoming emails from reaching your Inbox. Should you find such filters, we recommend removing or modifying them, as needed. Please sign out and back in for the changes to take full effect.
We also recommend resetting the password and making sure the account is secure: https://help.aol.com/articles/recognize-a-hacked-aol-mail-account
If you need additional assistance, please contact us at help.aol.com
Thank you,
AOL team
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on Android devices, when I swipe down when I get an email alert the delete button doesn't work.
you can't delete emails from notifications. The button does not work.
Hi there, sorry to hear that. Please try the troubleshooting solutions below:
1. Clear the app’s cache
2. If you’re signed in, tap the Settings icon, tap Manage Accounts, tap Edit, tap Remove
3. Restart your mobile device
4. Uninstall and reinstall the app with the latest version
5. Lastly, switch the internet connection from WiFi to mobile data -
Thanks for reaching out. To delete a folder:
1. Tap the Mail icon
2. Tap the Menu icon
3. Tap My Folders.
4. Tap the X next to the folder you want deleted.
5. Tap Delete to confirm you want the folder deleted. -
I have a major account email that goes to archives instead of new mail. How do I fix this?
support requested - Amazon emails going to archives instead of new mail
It is possible that you have a filter set to move incoming emails to the Trash folder, as a result of the compromised account. Please follow the steps below to disable this type of filter:
1. Log into mail.aol.com from your desktop computer (the options below are not available on mobile devices).
2. Click on ‘Options’ on the top right.
3. Select ‘Mail Settings’ from the drop-down menu.
4. Click on ‘Filter Settings’ on the left hand side.
5. Hover your cursor over the Filter name, then click on the X next to the Edit button.If this is not the case, please check the incoming mail and junk mail filters, in the mail applications that you are using (e.g. Outlook, Mac Mail, Windows Mail, Thunderbird or mobile email application).
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If you wish to see country related news, videos and more, you can change the AOL App edition. If you wish the entire app to be in French, you will need to change your location to France, or a French speaking country and also to set up the language to French.
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I have a couple of troubleshooting steps for you that should resolve this issue:
1. Clear the app’s cache
2. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
3. Restart your mobile device
4. Uninstall and reinstall the app with the latest version
5. Lastly, switch the internet connection from WiFi to mobile dataAfter you’ve performed these steps, should you still encounter this issue, please reach out to our support team at aolmailquestions@aol.com.
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To replace my account that's never been deactivated, due to inactivity. your account should never be deactivated, for no cause whatsoever!
To not deactivat nobody's account whatsoever. because all of my important emails are on my account. and now its vanished into thin air, but it's still active and I dont know the number that it was associated with, so they don't want to retrieve it for me, and that pours gravy!
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First of all please make sure that you have the according settings set from within the AOL app and from your device.
If your issues continue, this troubleshooting steps should resolve this issue:1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
2. Restart your mobile device
3. Uninstall and reinstall the app with the latest version
4. Lastly, switch the internet connection from WiFi to mobile data -
Put back + allow users to click on the previous android notification "You've Got mail" which is now sadly missing!!!
Where's the old notification previously on android - "You've Got mail" which is now sadly missing!!! You can't choose it by clicking any more and are just left with Androids own 'naff' notifications. I cant hear my AOL mail notifications properly any more. Certainly no good without it for the hearing impaired.
Please follow the steps provided in the following article in order to change your notification sound :
https://help.aol.com/articles/enable-notifications-in-the-aol-app-for-android
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