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368 results found

  1. We're glad you're here

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    85 comments  ·  Mail  ·  Admin →
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    I have a couple of troubleshooting steps for you that should resolve this issue:

    1. Clear the app’s cache
    2. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    3. Restart your mobile device
    4. Uninstall and reinstall the app with the latest version
    5. Lastly, switch the internet connection from WiFi to mobile data

    After you’ve performed these steps, should you still encounter this issue, please reach out to our support team at help.aol.com

  2. Fix cursor/screen problem which occurs when replying to emails. The screen jumps and I can't see the cursor. Using Galaxy S21 Plus.

    Fix replying to Email problem. The view of the page jumps to bottom of the email that I'm responding to and I can no longer see the cursor. Using Galaxy S21 Plus.

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    4 comments  ·  Mail  ·  Admin →
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    Hi there, 


    Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/


    Looking forward to your reply! 


    Thank you, 

    AOL team


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    3 comments  ·  Mail  ·  Admin →
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    Hi. We'd like to help you! Please contact us via Twitter at @AOLSupportHelp or on Facebook on our AOL Customer Care page. In case you do not have a social media account and you do not wish to create one, you can contact our support team at help.aol.com. 


    We're looking forward to your reply! 


    Thanks, 

    AOL Mail team

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    6 comments  ·  Mail  ·  Admin →
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    Hi there, I want to see if I can help you resolve the issue, but I need a bit more details. Please send an email at phonemail.assist@aol.com including the phone model, android OS version and the AOL App version you are using. Thanks!

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    3 comments  ·  Mail  ·  Admin →
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    I have a couple of troubleshooting steps for you that should resolve this issue:

    1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    2. Restart your mobile device
    3. Uninstall and reinstall the app with the latest version
    4. Lastly, switch the internet connection from WiFi to mobile data

    You could also switch to the Unified Inbox view by following the steps in this article: help.aol.com/articles/how-do-i-switch-to-th.., and make sure that all the other email apps that are you using are set up as IMAP.

    If the issues persist feel free to contact our support team at aolmailquestions@aol.com.

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    1 comment  ·  Mail  ·  Admin →
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    Hi there, 


    Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/


    Looking forward to your reply! 


    Thank you, 

    AOL team


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    4 comments  ·  Mail  ·  Admin →
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    2 comments  ·  Mail  ·  Admin →
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    Hi there, 


    Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/


    Looking forward to your reply! 


    Thank you, 

    AOL team



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    2 comments  ·  Mail  ·  Admin →
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    Hi. We'd like to help you! Please contact us via Twitter at @AOLSupportHelp or on Facebook on our AOL Customer Care page. In case you do not have a social media account and you do not wish to create one, you can contact our support team at help.aol.com. 


    We're looking forward to your reply! 


    Thanks, 

    AOL Mail team

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    0 comments  ·  Mail  ·  Admin →
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    Hi there, I’m sorry to hear that! We’d like to further investigate this, can you message us directly on Twitter at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com

    Thank you!

  11. find a way to stop the duplicate emails. I keep getting two notifications for the same email! so I'll get one email but a notification for 2

    since the last update, I've been getting two notifications for one email. so 1 email shows up as 2, 2 shows up as 4, etc.

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    Support Request  ·  3 comments  ·  Mail  ·  Admin →
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  12. We're glad you're here

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    1 comment  ·  Mail  ·  Admin →
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    Hi there, 


    I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.


    Thank you, 

    AOL team


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    Hi there, 


    Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/


    Looking forward to your reply! 


    Thank you, 

    AOL team


  14. Too hard to locate sent mail.

    I can't find my sent mail

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    Hi there, 


    Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/


    Looking forward to your reply! 


    Thank you, 

    AOL team


  15. Fix this:I can't reply to emails,without it disappearing&going to bottom of received mail. I have to scroll up to see mine over&over again.

    When I try to reply to an email, & I'm writing it,email dissapears& goes to bottom of recieved mail. I have to scroll up over&over again. And I can't see the entire email I'm writing. Extremely frustrating,having to keep scrolling up everytime I pause or go back to correct something in my return email. Horrible problem with the new app for AOL. Please fix this issue.

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    0 comments  ·  Mail  ·  Admin →
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    Hi there, 


    Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/


    Looking forward to your reply! 


    Thank you, 

    AOL team


  16. We're glad you're here

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    1 comment  ·  Mail  ·  Admin →
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    Hi there, 


    Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/


    Looking forward to your reply! 


    Thank you, 

    AOL team


  17. I'm unable to receive email to ***@verizon.net. Unable to add @verizon.net to @gmail.com when I go to 'all mail' view n Gmail account.

    Unable to receive email in ***@verizon.net.
    Also unable to view *
    @verizon.net email in my ***@gmail.com email under All Mail.

    ***@verizon.net at that point should come over to **@gmail.com automatically.

    Can u reset my ****@verizon.net account and help me with the above issues?

    Thank you.

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  18. I lost all my emails. More difficult to use.

    Not given enough time to update by Verizon. Then lost access to my emails. n
    Numerous calls to Aol to fix problem. Still not resolved. waiting for a up date.

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  19. cannot sign on. you state sending a verification code but I have to go to another screen to retrieve it. when I go back to sign on with ve

    only need ONE sign on screen. stop sending verification code when signing on. it is NOT WORKING & FRUSTRATING

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  20. it is incredibly annoying to reply to an email now with this app on my phone. The cursor jumps to the bottom of the entire thread! nightmare

    while scrolling back up to my reply, usually the cursor gets misplaced again, and I have to reinsert it when I find my place, and have to do that quickly so that the entire email thred doesn't shoot up off the top of my screen. E
    diting and corrections, heck, even seeing what you are typing, is nearly impossible, since the cursor is always at the very top edge of the screen, you can't see what you just typed, and if you pause to think about it, the cursor jumps to the bottom of the thread again, you are presented…

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    Hi there, 


    Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/


    Looking forward to your reply! 


    Thank you, 

    AOL team


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