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738 results found

  1. unable to sign in to the account using the aol app due to it asking for a passkey.

    device : android samsum phone / aol app
    can still see the email on the webpage just fine.

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    2 comments  ·  Mail  ·  Admin →

    Hi there! Thank you for the feedback. We are sorry to hear about the unfortunate event with your account. Could you please contact us on X/Facebook on our AOL Customer Support page with additional details? We would like to help and assist you!

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    Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!

  3. Prevent emails automatically going from inbox to trash. Sometimes emails go directly to trash. Spam filter settings irrelevant to problem.

    The automatic flow of emails from inbox to trash or directly to trash is random. I get daily emails from the same sources that do one of the following. 1. stay in inbox till I decide to decision (preferred) 2. Go to inbox and then automatically go to trash. 3. Just go to trash automatically. That is not a spam setting issue. And, we clean out spam and deleted emails regularly.

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    1 comment  ·  Mail  ·  Admin →

    Hi there, 


    I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.


    Thank you, 

    AOL team


  4. I cannot get my aol email from Outlook anymore, why not?

    I used to get my aol.com email via Outlook about 6 months ago. it just stopped and I can't get it reset even with service desk help.

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    0 comments  ·  Settings  ·  Admin →

    Hi there, 


    I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.


    Thank you, 

    AOL team


  5. tell me why I can't download attachments

    tell me why I can't download attachments on aol now. I used to be able to.

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    0 comments  ·  Settings  ·  Admin →

    Hi there. I'm sorry to hear about your experience and I'd like to know more details to be able to help. Please message us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. In case you do not have a social media account, we can be contacted at https://help.aol.com/contact/

    Thank you!

    AOL Team

  6. Replying to Emails on the AOL Application

    When trying to reply to an email on the AOL application the moment I try to type in a letter the screen shifts to the bottom of the page making it very hard to reply to emails on the phone.

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    Hi there, 


    Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/


    Looking forward to your reply! 


    Thank you, 

    AOL team


  7. it is incredibly annoying to reply to an email now with this app on my phone. The cursor jumps to the bottom of the entire thread! nightmare

    while scrolling back up to my reply, usually the cursor gets misplaced again, and I have to reinsert it when I find my place, and have to do that quickly so that the entire email thred doesn't shoot up off the top of my screen. E
    diting and corrections, heck, even seeing what you are typing, is nearly impossible, since the cursor is always at the very top edge of the screen, you can't see what you just typed, and if you pause to think about it, the cursor jumps to the bottom of the thread again, you are presented…

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    1 comment  ·  Mail  ·  Admin →

    Hi there, 


    Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/


    Looking forward to your reply! 


    Thank you, 

    AOL team


  8. hacking my E mail

    E mail replies being sent to another e mail address.

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    4 comments  ·  Mail  ·  Admin →

    Hi there, 


    Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/


    Looking forward to your reply! 


    Thank you, 

    AOL team


  9. We're glad you're here

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    1 comment  ·  Admin →

    Hi there, 


    Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/


    Looking forward to your reply! 


    Thank you, 

    AOL team


  10. We're glad you're here

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    1 comment  ·  Mail  ·  Admin →

    Hi there, 


    Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/


    Looking forward to your reply! 


    Thank you, 

    AOL team


  11. The email response cursor started relocating mid response a couple months ago. It is very frustrating to type or review an email response.

    the cursor needs to stay at the top of the email where you are typing, not relocate to the bottom.

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    1 comment  ·  Mail  ·  Admin →

    Hi. We'd like to help you! Please contact us via Twitter at @AOLSupportHelp or on Facebook on our AOL Customer Care page. In case you do not have a social media account and you do not wish to create one, you can contact our support team at help.aol.com. 


    We're looking forward to your reply! 


    Thanks, 

    AOL Mail team

  12. We're glad you're here

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    1 comment  ·  Admin →

    Hi there, 


    Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/


    Looking forward to your reply! 


    Thank you, 

    AOL team


  13. I am not getting any new email!! Help please.

    I am not getting any New email.

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    1 comment  ·  Mail  ·  Admin →

    Hi there, 


    Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/


    Looking forward to your reply! 


    Thank you, 

    AOL team


  14. We're glad you're here

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    Hi there, 


    Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/


    Looking forward to your reply! 


    Thank you, 

    AOL team


  15. We're glad you're here

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    0 comments  ·  News  ·  Admin →

    Hi there, 


    Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/


    Looking forward to your reply! 


    Thank you, 

    AOL team


  16. We're glad you're here

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    Hi there,

    Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We’d like to look more into the issue you’re experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/

    Looking forward to your reply!

    Thank you,
    AOL team

  17. We're glad you're here

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    1 comment  ·  Mail  ·  Admin →

    Hi there, I’m sorry to hear that! We’d like to further investigate this, can you message us directly on Twitter at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com

    Thank you!

  18. We're glad you're here

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    Hi there, I’m sorry to hear that! We’d like to further investigate this, can you message us directly on Twitter at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com

    Thank you!

  19. We're glad you're here

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    1 comment  ·  News  ·  Admin →

    Hi there, I’m sorry to hear that! We’d like to further investigate this, can you message us directly on Twitter at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com

    Thank you!

  20. need to update my credit card for payment

    need to update my credit card

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    2 comments  ·  Settings  ·  Admin →

    Thank you for contacting us. As much as I would like to help you directly, for security concerns, we do not handle billing information through this forum. This article may answer your questions: aol.it/1Dbu5zL. If you have additional questions, call the AOL Billing Team at 1-800-827-6364.

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