Skip to content

How can we improve the AOL App?

← AOL App For Android

Create an email service that allows users to send and receive emails. Too complicated? I'm giving you my gmail address as it won't open if

4th ranked

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close

We’ll send you updates on this idea

Anonymous shared this idea  ·   ·  Report…  ·  Admin →
Support Request  ·  Product Support responded  · 

I have a couple of troubleshooting steps for you that should resolve this issue:

1. Clear the app’s cache
2. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
3. Restart your mobile device
4. Uninstall and reinstall the app with the latest version
5. Lastly, switch the internet connection from WiFi to mobile data

After you’ve performed these steps, should you still encounter this issue, please reach out to our support team at help.aol.com

Comments are closed An error occurred while saving the comment
  • Angela Smith commented  ·   ·  Report

    I can't get anything from Not The Bee. It won't even go to spam. Is it because it is a conservative site?

  • John Ruocco commented  ·   ·  Report

    I think your protection screens are set too high!

  • Anonymous commented  ·   ·  Report

    What happened? For a full 2 weeks not getting emails from family and friends....please tell me what I need to do to reactivate my acct

  • Anonymous commented  ·   ·  Report

    I have to provide a different email address to get the verification code. shame on you

  • Anonymous commented  ·   ·  Report

    aol emails are being kicked back by some servers

  • Tripp Whitbeck, Esq. commented  ·   ·  Report

    It only seems to be an issue with sending pictures. My internet connection is strong. What is going on??

  • Godwin commented  ·   ·  Report

    the other recepient doesn't receive my mail

  • Nancy commented  ·   ·  Report

    This very basic function SHOULD work!!! Or what's the point of having email?

  • look at the email address commented  ·   ·  Report

    ALL needs to scan your equipment, software, hardware, programs for viruses or dishonest staffers who may be stealing or selling email addresses.

  • Anonymous commented  ·   ·  Report

    for some reason I have stopped receiving some emails from Securitas Direct

  • kathy commented  ·   ·  Report

    will not send an email from the app

  • Bob Males commented  ·   ·  Report

    After being forced onto the new mobile app a few weeks ago, I'm receiving some emails and not others. I've done two searches over the weekend when people asked why I didn't respond. I can search and find emails that never landed in my new, old, trash or spam bins in either my phone OR laptop. There is something corrupted in the way the system is now handling emails because it's affecting my laptop, too. I can understand there would be multiple reasons you created the app, but this is a failure for me.You've pushed me into something I didn't need and definitely can't work with, I've begun the transition to Gmail.

  • T commented  ·   ·  Report

    email fails to send

  • ajd commented  ·   ·  Report

    the app doesnt work without rebooting phone everytime ...desktop wont send saved drafts ...I have to send them to myself from the phone then cut and paste into a new email in order to send them. If they are sent straight from the phone or forwarded the receivers get gobblygook..its getting old

  • Anonymous commented  ·   ·  Report

    It always asks for my password which it never did before and when I enter it, it says "authentication failed."

1 3 5

AOL App For Android: Mail

Categories

Feedback and Knowledge Base

(thinking…)