I have a major account email that goes to archives instead of new mail. How do I fix this?
support requested - Amazon emails going to archives instead of new mail
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It is possible that you have a filter set to move incoming emails to the Trash folder, as a result of the compromised account. Please follow the steps below to disable this type of filter:
1. Log into mail.aol.com from your desktop computer (the options below are not available on mobile devices).
2. Click on ‘Options’ on the top right.
3. Select ‘Mail Settings’ from the drop-down menu.
4. Click on ‘Filter Settings’ on the left hand side.
5. Hover your cursor over the Filter name, then click on the X next to the Edit button.
If this is not the case, please check the incoming mail and junk mail filters, in the mail applications that you are using (e.g. Outlook, Mac Mail, Windows Mail, Thunderbird or mobile email application).