In trying to access a news story, I'm being asked for my password. When I tap on it to enter the password, the keyboard won't pop up.
Since the keyboard won't pop up, I can't type my password. I've refreshed, turned phone off/on, but no help. What now?!?
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D.J.
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I have a couple of troubleshooting steps for you that should resolve this issue:
1. Clear the app’s cache
2. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
3. Restart your mobile device
4. Lastly, switch the internet connection from WiFi to mobile data.