you fix the e-mail. When I delete messages the trash can shows the messages have been deleted. However, the messages are not actually delete
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Sometimes when a mailbox behaves like this it's because of another program or app the account is being accessed from. Syncing issues between the account and a mail app can cause emails to be moved around oddly. If you access the account through a mobile device or app, you may want to remove the account from the device and re-add it to resolve any syncing issues in the future.