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How can we improve the AOL App?

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'you stop charging people for AOL since Google Gmail and all the others are free You're the only people that still charge for internet access' has been merged into this idea

AOL Widget isn't working correctly, the Mail account is not syncing and the articles are not loading, case no. 09059676

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DOUGLAS BRESCHINI shared this idea  ·   ·  Report…  ·  Admin →
Responded  ·  Product Support responded  · 

Please try switching the internet connection from WiFi to mobile data or vice-versa. If the issue still persists, please send us an email at phonemailassist@aol.com with more details.

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  • Anonymous commented  ·   ·  Report

    Change the software as attachments do not attach. Sometimes when you attach a document it doesn't attach the screen stays faded and you have to come out and loose the email you were dealing with and the email reply is not in-line with the email you are replying too.

  • bob commented  ·   ·  Report

    The soul and only reason I keep AOL is because of my email address My son's coaches know my email address other than that you're the only company charges for internet access or email I have a Gmail account and I can certainly switch to that for free so while you're still charging is beyond me want to keep a customer stop f,ing charging us

  • pmh commented  ·   ·  Report

    Also I'm Canadian, so have very little interest in your local news. Considering switching to another provider.
    Please let me get directly to my inbox.

  • Anonymous commented  ·   ·  Report

    No news content is available since update, only blank space when I click on Homepage headline.

  • Todd commented  ·   ·  Report

    This was not a common problem until an update the the phone app, perhaps a year ago.

  • Anonymous commented  ·   ·  Report

    My aol story headlines are coming in but when I click on stories I'm getting a black screen have to delete aol and then restore last 24 hrs and have to repeat to get stories.

  • Anonymous commented  ·   ·  Report

    I have installed the AOL mobile app in my android phone. However, it keeps loading instead of showing me the icons to see weather, watch news and video and likewise it doesn't let me do anything but stare at the load turning circle.

  • Mike Dillon commented  ·   ·  Report

    you should allow people to turn in hackers, do you know have hacked a personal friend's account and are using it for profit and gain

  • SUSAN GIBBONS commented  ·   ·  Report

    AOL isn't opening on my MotoG 5g. It just spins after I log in. No news, email

  • NICOLE SLATTERY commented  ·   ·  Report

    Case #22975421. VERY FRUSTRATED WITH AOL APP ON MY PHONE. I can log into AOL on my computer but not on my phone. Endless cycle of uninstalling the app, re-installing, changing the password, and all I keep getting is an endless cycle of trying unsuccessfully to log-in to my email dozens of time and getting a white screen at news feed page (no news or anything shows) and a solid black screen on email log in screen (can't get beyond this screen). After being with a customer service rep for an hour tonight with no luck at all solving the issue I was told to enter in my comments in feedback, wait 24 hours and if it still doesn't work to call back. This site says "This forum is not monitored for any support-related issues" but when I go to the help site there is no box for me to specifically submit a request for assistance.

  • Frances Becker commented  ·   ·  Report

    I click on a headline yet cannot view the story. I pay for my service. I don't think I should have news stories blocked.

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