AOL App For Android
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Tell us how we can improve your AOL App experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
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I have a couple of troubleshooting steps for you that should resolve this issue:
1. Clear the app’s cache
2. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
3. Restart your mobile device
4. Uninstall and reinstall the app with the latest version
5. Lastly, switch the internet connection from WiFi to mobile dataAfter you’ve performed these steps, should you still encounter this issue, please reach out to our support team at aolmailquestions@aol.com.
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To change the Edition of the app you can go to Settings > Edition.
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realise that not everyone has a cellphone, needs one, or wants one. Can't sign up now, can I?
Provide another alternative to cellphone for signing up.
We understand that this must be frustrating for you! In the current version of AOL you are required to provide a mobile phone number in the registration process. We apologize for the inconvenience, but AOL is just doing its best to protect your online safety. It’s extremely important to have updated information should you ever need to change your account settings, reset your password or contact AOL customer support.
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Please go to the device’s Settings – Apps – and tap on each browser you have installed on your device (e.g. Chrome, Firefox, native Android Browser, Opera etc.) and go to “Open by default” and tap on “Clear defaults”. The next time you try to sign into the AOL App, you will be asked with what browser you want to open the login screen, and you can choose Google Chrome, and let us know if the issue persists. Thank you.
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Hi there, we have released a Beta version of the AOL app that should fix your issue. To access it go to the Play store, search for the AOL-News,Mail & Video app and under “Become a beta tester” title click on Join now.
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Disable refresh when reading a message.
Everytime I try to scroll back up to the top of an email I'm reading (using browser) it refreshes the entire page and takes me out to the main page. I should be able to move up and down within a message without having this problem.
Please clear cookies in your browser: https://help.aol.com/articles/clear-cookies-on-a-web-browser. After doing so, please check to see if you are experiencing the same issue.
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The AOL App uses the Spell check feature provided by the device that you are using.
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sending email unable to send email
When I send a email often I get "unable to send due to a error" I close the warning re-send. Some time sends some times same warning pops up, close again send again then sends. Why does this happen
If you’re having problems sending mail, there are a few troubleshooting steps you can take to fix the problem:
1. Restart your computer. This will help to clear the internal memory of your computer (RAM) and will often resolve many issues.
2. Use a different browser. If you’re using an older or outdated browser, such as Internet Explorer, you may need to access AOL Mail from a different browser. If you don’t have a browser installed on your computer, you will need to download a new one.
3. Clear the cache, cookies, and browser history to reset your browser back to its clear state. Doing this will wipe out all the little-unwanted bits of info that have been stored in your browser, resetting it and making it overall run better.
4. Disable pop-up blocking software. You may need to temporarily disable your pop-up-blocking software or add AOL to… -
Thank you for submitting your feedback. Unfortunately, we are not sure what your comments were about and are unable to properly action your feedback. Could you please provide a bit more detail for us on what you’re commenting on? Thank you so much, and have a great day!
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I have a couple of troubleshooting steps for you that should resolve this issue:
1. Clear the app’s cache
2. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
3. Restart your mobile device
4. Uninstall and reinstall the app with the latest version
5. Lastly, switch the internet connection from WiFi to mobile data
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