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168 results found

  1. Foreign language

    How can I and where do I go to change the iPhone 6 language setting for my emails? All of a sudden my emails have started coming in another language even though the settings pertaining to language show as United States and English.

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    Responded  ·  Product Support responded

    To change those settings, please go to Settings – General – Language and Region – iPhone language.

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    Responded  ·  Product Support responded

    If unwanted junk mail is getting through your filters, the best way to stop it is to mark it as spam, under the ‘More’ menu.

    For advanced settings, go to mail.aol.com on a desktop computer and create filters under Mail Settings. You can filter incoming mail to go to the folders where you want them — or, make unwanted mail from specific senders go straight into Trash or Spam. Note: You can create up to 50 filters.

    To learn more about your Mail Settings and Spam in this AOL Help article:https://help.aol.com/articles/aol-mail-spam-and-privacy

  3. Account spoofing

    My account is always receiving emails from myself. This is because my account has been spoofed and in the email you receive are people asking for money. Why not just be able to stop spoofing of your own account? Or when I send a copy of the email to your customer support, actually doing something about it.

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  4. Suporte

    Estou com problemas para usar o plicativo no meu celular Apple sempre funcionou bem mas da última vez que troquei a senha está com problema

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    Responded  ·  Product Support responded

    Please go to mail.aol.com from a desktop computer and try to log in with your account. If you can access your it, then go to the AOL app, remove your account, restart your device, then add the account again.

  5. GLITCH—Forwarded email not to correct person

    I forwarded an email to one person but found later it went to a saved group. In my sent folder the email still shows just the one recipient, not the group but the group sees other email recipients. This is apparently a glitch in the app that needs correcting!!

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    Responded  ·  Product Support responded

    We recommend asking one of the group members to forward to you the email they received (including the mail header), to make sure the email originated from your mailbox, and was not auto-forwarded for another recipient.

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    Thank you for your feedback about the AOL App. Please follow the instructions below to sign out of the AOL App:

    1. In the upper left, tap the menu button.
    2. In the menu, in the upper right, tap the gear wheel icon.
    3. Under the Account section, tap Sign Out.

    You can add up to 3 email address within the AOL App.

  7. Copying web links

    How do I copy and send a web link that been sent to me in email? This wonderful new update doesn’t allow me to view the address bar after I click on the link..:

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    Responded  ·  Product Support responded

    We cannot replicate your issue, uninstalling and reinstalling your app should fix this. Also, to copy a link just hold down on the link until the Copy option appears.

  8. Drafts

    My draft folder is stuck on one
    But when I go into the folder the folder says it’s empty

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    Responded  ·  Product Support responded

    I have a couple of troubleshooting steps for you that should resolve this issue:

    1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    2. Restart your mobile device
    3. Uninstall and reinstall the app with the latest version
    4. Lastly, switch the internet connection from WiFi to mobile data

  9. *******@aol.com

    Cannot delete unused folders.

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    Responded  ·  Product Support responded

    The feature about editing folders is not available using the AOL App. In order to manage your folders, please access mail.aol.com from a desktop computer.

  10. Email attachments

    I’ve sent 2 emails with 2 photo attachments recently and they don’t show up in my sent items so I don’t even know if they actually were sent. Nothing in my drafts folder either.

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    Responded  ·  Product Support responded

    I have a couple of troubleshooting steps for you that should resolve this issue:

    1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    2. Restart your mobile device
    3. Uninstall and reinstall the app with the latest version
    4. Lastly, switch the internet connection from WiFi to mobile data

  11. Deleted emails keep coming back

    Every time I delete my emails, they come back, I have to delete them several times before they go away.

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    Responded  ·  Product Support responded

    This issue might be a result of using the account configured as POP, in one of your mail clients or mobile devices.

    POP downloads email from a server to a single computer/device, then deletes it from the server. Because your messages get downloaded to a single computer or device and then deleted from the server, it can appear that mail is missing or disappearing from your Inbox if you try to check your mail from a different computer. Please check your account setup on all of your devices and email clients (e.g. Outlook, Mac Mail, Windows Live Mail), and for the ones that are using the account as POP, please make sure to have the option to leave a copy of the message on the server checked, or setup the account to use IMAP instead of POP.

    For help with configuring the account as IMAP, please…

  12. PDF, Word, Excel files attachment option

    When sending an reply or mail from Mobile and try to attach File - only photos folder option available and not able to attach PDF, Word or Excel files .
    Needful Please

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  13. App says try again!

    I’ve tried logging into my email through the app since it would be more convenient. Email and the password is correct but every time I try to sign in it ends up saying “there was a problem, please try again later.”
    The app is updated. This is frustrating please fix it!

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    Responded  ·  Product Support responded

    I have a couple of troubleshooting steps for you that should resolve this issue:

    1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    2. Restart your mobile device
    3. Uninstall and reinstall the app with the latest version
    4. Lastly, switch the internet connection from WiFi to mobile data

  14. This message is from a trusted sender.

    This message is from a trusted sender.

    Aol.®

    Your email account has sent out spam emails
    to a list addresses that you don’t recongnize,!!!

    You're getting this email to make sure it was not you.
    It's required that you reply within the next 24 hours,
    We will suspend access to your account
    If we don't recieve your reply within the given time frame,
    We would appreciate your immediate attention to this matter

    Reply and let us know

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    11 comments  ·  Mail  ·  Admin →
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    Responded  ·  Product Support responded

    We have an article that will explain those emails, how to spot spam, phishing, and vishing, along with who to report them to. 

    Here is the article to best help you: 
    AOL Help: Email and Viruses Protecting Your Account http://aol.it/1vrb2fk

  15. AOL doesn’t recognize my email address

    Sometimes when I send an email, it gets rejected with a notice, “AOL does not recognize the address “myaoladdress@aol.com” and it goes into “Outbox” or “Unsent”

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  16. Delete email from lock screen banner

    When I select “Delete” from the options for an email on the lock screen banner notification, the email still shows up in my inbox as “Read” and does not delete. I then have to delete it from the inbox, making an annoying extra step.

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    Responded  ·  Product Support responded

    I have a couple of troubleshooting steps for you that should resolve this issue:

    1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    2. Restart your mobile device
    3. Uninstall and reinstall the app with the latest version
    4. Lastly, switch the internet connection from WiFi to mobile data

  17. Arrow missing on reply

    Greetings,
    An arrow used to show after replying or forwarding an email from my iPhone 7. We have had this aol account and app very long, it used to work. It was handy to know when checking emails to note which were taken care of and which needed attention. We made no changes it just stop showing up on the app, it shows when responding from the computer.
    Thank you,
    Jen
    West Coast Martial Arts Academy

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    Responded  ·  Product Support responded

    I have a couple of troubleshooting steps for you that should resolve this issue:

    1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    2. Restart your mobile device
    3. Uninstall and reinstall the app with the latest version
    4. Lastly, switch the internet connection from WiFi to mobile data

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    Responded  ·  Product Support responded

    Unfortunately, the feature about editing folders is not available using the AOL App. In order to manage your folders, please access mail.aol.com from a desktop computer.

    Here’s how to add an account:

    1. From the bottom of the main menu, tap the Settings icon.

    2. Tap Manage Accounts.

    3. Tap Add Account.

    4. Enter your AOL username and password.

    5. Tap Sign in.

  19. Aol

    why your email can only be accessed using only wifi

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    Responded  ·  Product Support responded

    Please follow the steps provided below:

    1. Launch the Settings app from your Home screen.
    2. Tap Cellular.
    3. Tap the switch next to the AOL App to turn ON cellular data usage.

  20. Half my contacts disappeared

    When I type the first few letters in the aol email address line , all my long time contacts don’t appear. In fact all my long time contacts and email addresses have disappeared in the contact area. What is going on ??

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    Responded  ·  Product Support responded

    I have a couple of troubleshooting steps for you that should resolve this issue:

    1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    2. Restart your mobile device
    3. Uninstall and reinstall the app with the latest version

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