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169 results found

  1. My iPad mailbox does not show my AOL mail.

    I need to go to the app, sign on, wait, to get my mail. If this does not change I will leave AOL for good.

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    0 comments  ·  Mail  ·  Admin →
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    8 comments  ·  Mail  ·  Admin →
  3. My new iPhones been hacked so many

    Times including my personal Apple ID AOL account which were the same - why did it take 3 weeks to get back from escalation -the thief did duplicate all my 12000 emails and after I did get it back,where’s it now and did you take it away from him ? -hopefully you took my aol account back instead of him keeping it - I mean how am I suppose to put in an iPhone that repeatedly is hacked - doesn’t it make more sense to put in a secure IPhonex ?
    And after it was stole doesn’t it make sense…

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    1 comment  ·  Mail  ·  Admin →
  4. Address Book

    Is there a way to update or remove email addresses? Some obsolete ones I’ve deleted from my PC still show up on the app.
    Otherwise, GREAT app.

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    0 comments  ·  Mail  ·  Admin →
    Responded  ·  Product Support responded

    I have a couple of troubleshooting steps for you that should resolve this issue:

    1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    2. Restart your mobile device

    You could also do a quick reinstall of the app if the issue persists.

  5. In landscape mode, please stop zipping to the top of an email.

    When you try to scroll up on an email message in landscape it zips up to the top - VERY ANNOYING! Apple emails & yahoo emails don’t do that. PLEASE improve that function.

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    0 comments  ·  Mail  ·  Admin →
    Responded  ·  Product Support responded

    I have a couple of troubleshooting steps for you that should resolve this issue:

    1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    3. Restart your mobile device
    4. Uninstall and reinstall the app with the latest version
    5. Lastly, switch the internet connection from WiFi to mobile data

  6. Multiple users

    My wife and I try and use the app to monitor our shared email. Everytime one of us logs in the other get kicked out. Please allow multiple users for the same email account.

    Thank you,
    John Medeiros

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    0 comments  ·  Mail  ·  Admin →

    We are unable to replicate your issue. Please try the following steps to see if the issue persists:
    1. Clear app’s cache.
    2. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove.
    3. Restart your mobile device.
    4. Uninstall and reinstall the app with the latest version.
    5. Lastly, switch the internet connection from WiFi to mobile data.

  7. Send an email

    I can’t find a way to send an email from this app at all.

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    0 comments  ·  Mail  ·  Admin →
    Responded  ·  Product Support responded

    Here’s how to send an email from the AOL app:

    1. Tap the Mail icon
    2. Tap Compose icon (Pen sign on the bottom right)
    3. Enter the name or email address of the person you want to email.
    4. Enter your message.
    5. Tap Send.

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    18 comments  ·  Mail  ·  Admin →
  9. Trash

    Please make the delete key permanent and not disappearing.

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    0 comments  ·  Mail  ·  Admin →
    Responded  ·  Product Support responded

    The Delete button should be visible after you select one or more emails.
    If that is not the case, I have a couple of troubleshooting steps for you that should resolve this issue:

    1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    2. Restart your mobile device
    3. Uninstall and reinstall the app with the latest version
    4. Lastly, switch the internet connection from WiFi to mobile data

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    7 comments  ·  Mail  ·  Admin →
    Responded  ·  Product Support responded

    I have a couple of troubleshooting steps for you that should resolve this issue:

    1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    2. Restart your mobile device
    3. Uninstall and reinstall the app with the latest version
    4. Lastly, switch the internet connection from WiFi to mobile data

  11. Email disappearing to trash

    I’m sick of my emails being sent to the deleted file after I open them. Please do something about this.

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    6 comments  ·  Mail  ·  Admin →
    Responded  ·  Product Support responded

    This issue might be a result of using POP to access your mail from a 3rd party app. Please check your email apps (Outlook, Mac Mail, Windows Mail, Thunderbird or native mobile email apps).
    Also, make sure that you do not have a filter set up to move Sent mail to another folder, or to delete mail from the Sent folder after a certain amount of time.

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    16 comments  ·  Mail  ·  Admin →
    Responded  ·  Product Support responded

    I have a couple of troubleshooting steps for you that should resolve this issue:

    1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    2. Restart your mobile device
    3. Uninstall and reinstall the app with the latest version
    4. Lastly, switch the internet connection from WiFi to mobile data

  13. Buggy app and /w lousy browser

    This AOL app is a no QA and a very low quality app. When When the hotspot was activated in the phone, you could not change the mailboxes. When opening the browser from the link inside mail. The browser wasn’t working correctly. Please fix these bugs.

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    0 comments  ·  Mail  ·  Admin →
    Responded  ·  Product Support responded

    I have a couple of troubleshooting steps for you that should resolve this issue:

    1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    2. Restart your mobile device
    3. Uninstall and reinstall the app with the latest version
    4. Lastly, switch the internet connection from WiFi to mobile data

  14. Why am I being logged out of my email????

    Everyday I find that the APP has logged me out! What’s going on??? AOL has gone downhill fast!

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    3 comments  ·  Mail  ·  Admin →
    Responded  ·  Product Support responded

    I have a couple of troubleshooting steps for you that should resolve this issue:

    1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    2. Restart your mobile device
    3. Uninstall and reinstall the app with the latest version
    4. Lastly, switch the internet connection from WiFi to mobile data

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    0 comments  ·  Mail  ·  Admin →
  16. Can’t forward links from mail to social media

    I recently lost the ability to click on “Share on Facebook” links from my emails. The links don’t react when touched.

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    0 comments  ·  Mail  ·  Admin →
    Responded  ·  Product Support responded

    I have a couple of troubleshooting steps for you that should resolve this issue:

    1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    2. Restart your mobile device
    3. Uninstall and reinstall the app with the latest version
    4. Lastly, switch the internet connection from WiFi to mobile data

  17. Delete Folders

    How do I Delete Unused Old Folders in the app.

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    2 comments  ·  Mail  ·  Admin →
    Responded  ·  Product Support responded

    To delete folders from the AOL App you will have to access your account from a desktop computer and delete them from there first.

  18. Can’t log on now

    App no longer works w broadband

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    0 comments  ·  Mail  ·  Admin →
    Responded  ·  Product Support responded

    I have a couple of troubleshooting steps for you that should resolve this issue:

    1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    2. Restart your mobile device
    3. Uninstall and reinstall the app with the latest version
    4. Lastly, switch the internet connection from WiFi to mobile data

  19. Unable to attach file attachment

    I am currently unable to attach document files to my emails using AOL Mobile. Not sure if I’m doing anything wrong. Never had this problem in the past. Please advise.

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    22 comments  ·  Mail  ·  Admin →
  20. View

    I have called and searched..no one has helped me. The appearance of my email address is wrong when I send a email. How do I changed it?

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    4 comments  ·  Mail  ·  Admin →
    Responded  ·  Product Support responded

    You may want to try changing your Display Name. Go to https://help.aol.com/articles/aol-mail-mail-settings and expand Display and Sound Settings | How do I change my Display Name?

    If you’re using your email on different platforms (such as a smartphone, tablet, or Outlook) please check your settings on any email program to make sure that you haven’t changed your display name associated with it.

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