AOL App for iOS
Aol App
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Tell us how we can improve your AOL App experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
301 results found
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Notifications
Notifications say "New Email" but does not say who the sender is.
Changed settings to show only 1 line of body, but it remains to show 3 lines
I have a couple of troubleshooting steps for you that should resolve this issue:
1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
2. Restart your mobile device
3. Uninstall and reinstall the app with the latest version
4. Lastly, switch the internet connection from WiFi to mobile data -
Why can’t we not attach jpg pictures
When we attach a picture from our library why is always a photo.heic that nobody can open? Pretty frustrating
Please make sure that the pictures you are trying to attach are in supported formats. If you are still having issues, a quick uninstall and reinstall of the app should fix that,
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Changing cities
I can’t change my location to San Jacinto, CA from San Diego, CA.
San Jacinto doesn’t even come up on the list. When I type in San Jacinto on the weather page and press ‘save changes’ it still goes back to San Diego
I have a couple of troubleshooting steps for you that should resolve this issue:
1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
2. Restart your mobile device
3. Uninstall and reinstall the app with the latest version
4. Lastly, switch the internet connection from WiFi to mobile data -
Unfortunately, the feature about editing folders is not available using the AOL App. In order to manage your folders, please access mail.aol.com from a desktop computer.
Here’s how to add an account:
1. From the bottom of the main menu, tap the Settings icon.
2. Tap Manage Accounts.
3. Tap Add Account.
4. Enter your AOL username and password.
5. Tap Sign in.
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Why am I being logged out of my email????
Everyday I find that the APP has logged me out! What’s going on??? AOL has gone downhill fast!
I have a couple of troubleshooting steps for you that should resolve this issue:
1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
2. Restart your mobile device
3. Uninstall and reinstall the app with the latest version
4. Lastly, switch the internet connection from WiFi to mobile data -
Deleted emails keep coming back
Every time I delete my emails, they come back, I have to delete them several times before they go away.
This issue might be a result of using the account configured as POP, in one of your mail clients or mobile devices.
POP downloads email from a server to a single computer/device, then deletes it from the server. Because your messages get downloaded to a single computer or device and then deleted from the server, it can appear that mail is missing or disappearing from your Inbox if you try to check your mail from a different computer. Please check your account setup on all of your devices and email clients (e.g. Outlook, Mac Mail, Windows Live Mail), and for the ones that are using the account as POP, please make sure to have the option to leave a copy of the message on the server checked, or setup the account to use IMAP instead of POP.
For help with configuring the account as IMAP, please…
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GLITCH—Forwarded email not to correct person
I forwarded an email to one person but found later it went to a saved group. In my sent folder the email still shows just the one recipient, not the group but the group sees other email recipients. This is apparently a glitch in the app that needs correcting!!
We recommend asking one of the group members to forward to you the email they received (including the mail header), to make sure the email originated from your mailbox, and was not auto-forwarded for another recipient.
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Select all option is unavailable
It works fine if I am looking at all my mail, but if I filter and click on a message, the "select all" option does not come up on the screen. This has worked in the past and now it doesn't. Is this a bug or your idea of an app upgrade. If it's upgrade, I hate it. I keep some read emails in my inbox as reminders, and would still like to filter and delete all.
I have a couple of troubleshooting steps for you that should resolve this issue:
1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
2. Restart your mobile device
3. Uninstall and reinstall the app with the latest version
4. Lastly, switch the internet connection from WiFi to mobile data -
Screen moves to top on iPad version
When reading a news story, as I scroll down, the screen goes to top unprompted; making it impossible to read...
A good idea would be to fix it...Sorry to hear that you are having a bit of trouble with the App. To resolve this, please try the troubleshooting solutions below:
1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
2. Restart your mobile device
3. Uninstall and reinstall the app with the latest version
4. Lastly, switch the internet connection from WiFi to mobile data -
Logging in
Yesterday my mail would not update. I signed out and deleted the AOL app and reinstalled the app. I tried to log back into AOL and after I type my password the screen goes to Apple.com shopping page. I can search Apple products but I cannot still back.
Please make sure that you download the AOL app: https://help.aol.com/articles/aol-app-downloading-and-installing
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Foreign language
How can I and where do I go to change the iPhone 6 language setting for my emails? All of a sudden my emails have started coming in another language even though the settings pertaining to language show as United States and English.
To change those settings, please go to Settings – General – Language and Region – iPhone language.
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We apologize for the inconvenience you are experiencing. At this time, we have identified the issue and it is being addressed. While we cannot provide a specific time when the issue will be resolved, our team is working to correct it as soon as possible.
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My account is being hacked the las two years please I need the exact address from this person hacked me a jazmindiz@icloud.com
My account was hacked jazblue@ aol.com please send me the exact address where my account was open from where the exact address I need because someone hacked me from another iPhone XS max she logged me out many times in the day please let me know the address I know her name is Rosa Delgado she have a long criminal record in New York and she is living in Weston Florida but the things are worse she robbed me too in my country with my ex husband Daniel Diz and she is coming inside my house robbed me and attacking…
AOL does not disclose IP addresses or other identifying details in these cases. You will need to contact your local law enforcement agency, who will coordinate with our legal department.
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If unwanted junk mail is getting through your filters, the best way to stop it is to mark it as spam, under the ‘More’ menu.
For advanced settings, go to mail.aol.com on a desktop computer and create filters under Mail Settings. You can filter incoming mail to go to the folders where you want them — or, make unwanted mail from specific senders go straight into Trash or Spam. Note: You can create up to 50 filters.
To learn more about your Mail Settings and Spam in this AOL Help article:https://help.aol.com/articles/aol-mail-spam-and-privacy
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*******.com
Good day , Im unable to view my e mails using the IOS app , the idea is that ,, yes I can view the email but not “ entirely “ ... meaning if the email has large view... than I cannot view the whole email just like if im opening my email using an odnerery internet browser,,, kindly update the app so it can be work properly. Sincerely.
Hi there, I want to see if I can help you resolve the issue, but I need a bit more details. Please send me an email at phonemail.assist@aol.com along with a screenshot. Thanks!
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PDF, Word, Excel files attachment option
When sending an reply or mail from Mobile and try to attach File - only photos folder option available and not able to attach PDF, Word or Excel files .
Needful PleaseOn iOS running devices you can only attach Pictures or Videos.
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View
I have called and searched..no one has helped me. The appearance of my email address is wrong when I send a email. How do I changed it?
You may want to try changing your Display Name. Go to https://help.aol.com/articles/aol-mail-mail-settings and expand Display and Sound Settings | How do I change my Display Name?
If you’re using your email on different platforms (such as a smartphone, tablet, or Outlook) please check your settings on any email program to make sure that you haven’t changed your display name associated with it.
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Why can’t I send an email with 136 addresses
I send out emails to my membership often. I used to b able to click send and they went through. Now , I have to break my membership emails into two and send one at a time. There must be an easier way. Please help
DianeUnfortunately, what you’re looking for is no longer offered in the current version of AOL Mail. If you’ve received a notification that a limit of the number of sent emails was reached or you’ve sent to too many contacts, you’ll need to wait before you can send more emails.
Because of our antispam policies, we do not disclose the specific limits on the number of emails you can send or the number of contacts you can email at once. Nor do we disclose the waiting period before you can continue sending emails.
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Emails - Photos/videos
Literally 9/10 times i try to send a photo or video (under the file size limit obviously) they never make it to other person... the email goes fine but with no attachments.
Please try switching the internet connection from WiFi to mobile data or vice-versa to see if the issue persists. Also, try sending a test email to your own email address to see if you’re receiving it and make sure you don’t attach files that are larger than 25MB.
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Forgot password
Can’t find out how to find password without ringing someone ?
Son had everything on old phone now can’t remember password to use on his new phone
How do you find it ?To change your password, please follow the steps below:
1. Sign in to your account security page:
https://login.aol.com/account/security?.scrumb=.betKBfTj5H
2. Click Change password.
3. Enter the new password you’d like to use in both the New password and Confirm new password fields.
4. Click Continue.
5. Click Ok, got it.
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