AOL App for iOS
Aol App
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This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.
Tell us how we can improve your AOL App experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
92 results found
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Facebook will not accept my password
They said my time had expired just suddenly and knocked me off Facebook, no explanation, I don’t want to spend hours trying to get back on like I usually do, Help!
While we do our best to provide the most relevant information and solutions to our members, we can only provide assistance for AOL App.
We recommend that you contact the Facebook team for assistance.
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In order to further investigate this issue, please contact us at aolmailquestions@aol.com.
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Can’t get mail on iPhone
Since verizon moved to aol I’m having trouble getting mail to migrate to my phone and computer. It won’t sign on keep getting same error message
We would like one of our email agents to look more into your account. Please reach out to our mail support team at aolmailquestions@aol.com.
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UNWANTED signature line
I continue time and again go delete the signature line in AOL and it keeps coming back! Only system you can’t get rid of it like I wish I could get rid of AOL right now.
Please access your account from a web browser at mail.aol.com to check if the signature is set up in Options > Mail Settings. Should you still encounter this issue, please reach out to our mail support team at aolmailquestions@aol.com.
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Mail Account won‘t update
It started this morning. My mail account was empty (the in Box) then loaded many many older mails
and all over sudden after refreshing all mails of the passed 7 years have disappeared on all
IOS devices I use (iPhone and iPad) I have installed the aol mail as the main mail account
on my IOS devices and I also use the aol mail app. The issues occured in all applications.
I hope you van help me to reload the missing mails. Thank you.If you are using a 3rd party email app, please follow the steps provided in the next article and set up your account with IMAP instead of POP: https://help.aol.com/articles/how-do-i-use-other-email-applications-to-send-and-receive-my-aol-mail
If you are still having trouble after that, reach out to our support team at aolmailquestions@aol.com
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Sign in issue
Can’t get mail. Notice comes up: name user ID INCORRECT! Help
You should remove and re-add your account from the app and if you are having sign in trouble, please check on mail.aol.com, from a desktop computer, if your password is correct.
If the issue persists, reach out to our team at 1-800-827-6364.
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Allow deleting other sign ins
Allow main account holder to delete alias accounts (that have been created by scammers) from the account. I didn’t authorize them so unable to delete because don’t know the login.
Please reach out to our Support Team at 1-800-827-6364.
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Mot de passe
Ras le bol d avoir des problèmes de mot de passe. Impossible de retrouver le mien donc impossible de remettre mon compte aol sur mon iPad.
Je suppose que je n aurais pas de réponse mais je tente quand mêmeIf you need assistance for resetting your password, please call AOL Customer Support Team at 1-800-827-6364 Monday through Friday between 8AM to 1AM ET, and Saturday between 8AM and 10PM ET."
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Amazon pop up
Can’t get rid of it, and only on conservative sites!!! What the **** is going on?
To help us understand your experience, can you please send a screenshot at aolmailquestions@aol.com?
In case you need help, here’s an article on “How Do I Take a Screenshot” aol.it/1SA5nOM -
We take your concerns seriously, so we have a dedicated team to address this type of inquiry. Use the steps below to contact a specialist directly.
1. Go to our Privacy Policy at https://policies.oath.com/ie/en/oath/privacy/index.html
2. Click Privacy Centre on the left.
3. Scroll down to the bottom and click feedback form. -
Please reach out to our Support Team at aolmailquestions@aol.com.
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my acount has not been logged in！！
Hello, my account has not been logged in for a period of time, causing the account to be frozen. When I try to log in, I am prompted that my account has been frozen. Welcome to continue to register, but when I register, I will be prompted to register. I just want my account to be restored. Please help me to restore my account. The account is associated with a lot of important information. thanks。
If you haven’t accessed an account for the last 90 days, please keep in mind that it can be permanently deleted for inactivity as stated in AOL’s Terms Of Service. Unfortunately, you may not be able to reactivate it or re-create the same email address. Kindly reach out to 1-800-827-6364 so an agent can check the status of your account.
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Horrible customer service
Unable to get mail trouble help. Horrible customer service. Would prefer to text/chat instead of email or call.
We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.
Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.
You can reach out to our technical support via email at aolmailquestions@aol.com or if you are a paid member, you can call or establish a chat: https://help.aol.com/contact/
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“Search” feature is terrible.
1) I search for a name that is the primary heading for a message I’ve received, and your search comes up empty. So I scroll down through a hundred plus emails and there is the message I’m looking for, sitting right there in my inbox under the name I used in the search. With Verizon, a message would come up even if the name only appeared somewhere in the text. What is wrong with your search engine.
2) I search for a message that I have received and can’t find it. Eventually I discover that, if I have replied to…
Regarding your searching issue, we are aware of it and we think it will be fixed really soon. For further assistance, please reach out to our support team at aolmailquestions@aol.com.
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Instagram
My instagram email is not coming in
If you’re having problems receiving your emails, it could be caused by a few things. Most of the issues can be fixed with a couple quick troubleshooting steps: help.aol.com/articles/fFix-problems-reading..
If the issue persists, one of our Mail Support Agents might be able to help you. Please send an email to aolmailquestions@aol.com with as many details as possible, including your username.
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Anmelden funktioniert nicht
Ich kann mich nicht mehr bei meinem Konto anmelden, da ich immer bestätigen muss, dass eine andere E-Mail Adresse zu meinem Konto gehört, was sie aber nicht tut. Aol antwortet nicht und hilft nicht.
Schade!
Hatte den Account ca. 10 Jahre...On of our agents will help you with your issue, so please fill out this form: http://hilfe.aol.de/form/kontakt/
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Access old mail
Since latest update I can’t access my old mail anymore. Right now, August 9th, 2018, my old mail only goes back until July 12, 2018. How do I retrieve the rest. Problem occurs on Apple devices mobile app and Windows computer.
I would like one of our technicians to further investigate your issue. Please contact our AOL Customer Support team at 1-800-827-6364 Monday – Friday (8 AM – 1 AM ET,) and Saturday (8 AM – 10 PM ET.)
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Mail help
Not getting mail! Also the extras I’m paying for are not working properly.
Almost impossible to change your password. Any help I will appreciateIf you reach out to our support team, they will be more than happy to help you with your issues, so please call AOL Customer Support Team at 1-800-827-6364 Monday through Friday between 8AM to 1AM ET, and Saturday between 8AM and 10PM ET.
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This issue might be a result of using the account configured as POP, in one of your mail clients or mobile devices.
POP downloads email from a server to a single computer/device, then deletes it from the server. Because your messages get downloaded to a single computer or device and then deleted from the server, it can appear that mail is missing or disappearing from your Inbox if you try to check your mail from a different computer.
Please check your account setup on all of your devices and email clients (e.g. Outlook, Mac Mail, Windows Live Mail), and for the ones that are using the account as POP, please make sure to have the option to leave a copy of the message on the server checked, or setup the account to use IMAP instead of POP.
If this still happens after setting up your account. please…
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Articles
The end of most articles are covered by headlines for other articles. This is extremely frustrating. I waste my time have to look up the information in another forum. Please fix this!!!
We want our team to investigate this issue, please send them a screenshot at aolmailquestions@aol.com.
In case you need help, here’s an article on How Do I Take a Screenshot? aol.it/1SA5nOM
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