AOL App for iOS
Aol App
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Tell us how we can improve your AOL App experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
301 results found
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How to clear search history??
My privacy dashboard only takes me to a page where the myriad of apps others have chosen show how they use my input. No availability to clear or delete.
Thank you for submitting your feedback. Unfortunately, we are not sure what your comments were about and are unable to properly action your feedback. Could you please provide a bit more detail for us on what you’re commenting on? Thank you so much, and have a great day!
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Logging out of emails
Have an icon to log out if emails either on the screen for reading emails or in settings. It is well neigh impossible to find how to log out.
To sign out please follow these steps:
1. Go to Settings, the gear icon
2. Manage Accounts
3. Edit and then tap Remove -
For Chris: the arrow next to my emailaddress shuts the app down
As requested, I answer your email here. My iPhone, or in this case my iPad is up to date. I always install updates immediately. But as I mentioned before: when I answer an email(or start a new one) and click on the arrow next to my emailaddress, I cannot click on my *****@aol.com address, no, the app shuts down all together. So to sum up:
- this (i.e. the arrow next to my emailaddress shuts the app down) started after the last update of the app
- I deleted the app and downloaded it again
- As a routine I…I have a couple of troubleshooting steps for you that should resolve this issue:
1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
2. Restart your mobile device
3. Lastly, switch the internet connection from WiFi to mobile data. -
Created Folders
NO PROBLEM CREATING NEW FOLDERS
BUT HOW DO YOU DELETE THE CREATED FOLDERS ONCE YOU DONT NEED THEM ANYMOREWe are sorry, but this feature is not available on the AOL App. In order to delete folders, please go to mail.aol.com.
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We are sorry, but this feature is not available.
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We take your account security very seriously and make sure that our app is safe and secured.
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Gallery Pictures and captions below them.
Unable to read captions. They are blocked by all the gallery pictures covering the printing.
Sorry to hear about your experience. Please try the following actions: uninstall the app, restart your mobile device and reinstall the app. Keep us posted if you encounter any other issues.
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which arrow is reply, reply all or forward
which arrow is reply, reply all or forward on AOL mobile Apple phone
Hi,
Please review this help article for more information: https://help.aol.com/articles/send-forward-and-reply-to-messages-in-the-aol-app-for-ios
Thank you!
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Galleries on Phone
Since the latest update, the captions on the individual pictures are bunched at the bottom of the screen and can’t be read.
You used to be able to tap the picture and the caption would rise, but no more.
I have a couple of troubleshooting steps for you that should resolve this issue:
1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
2. Restart your mobile device
3. Uninstall and reinstall the app with the latest version
4. Lastly, switch the internet connection from WiFi to mobile data -
Security issue by another aol member
I have made a report of issues to Facebook yahoo and now email of multiple hacks at different times from different people from different places. I am now addressing the AOL issue. I found an embedded email address of someone in my aol account that has an ex employee of ours initials embedded in the email address that was in the settings of my account. I think they were able to see my emails and may be trying to steal or hack data. I need to verify and confirm if it is Alex Hernandez as typed in the embedded email…
Hi,
Please secure your account by following the steps provided in the section ‘Keep your account safe’ : https://help.aol.com/articles/secure-your-aol-account.
Also, check your recent activity in order to find out if your account has been accessed by unauthorized users: https://help.aol.com/articles/find-and-remove-unusual-activity-on-your-aol-account
Thank you!
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Unable to attach file attachment
I am currently unable to attach document files to my emails using AOL Mobile. Not sure if I’m doing anything wrong. Never had this problem in the past. Please advise.
In the AOL App you can only add photos or videos.
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Glitchy Notification Badge
The app badge would keep saying I have 1 unopened new email or say I have multiple new email. When I check it says the inbox is empty or it wouldn’t load any email and say there are no new email. Please fix.
Sorry to hear about your experience. Please try the following actions: uninstall the app, restart your mobile device and reinstall the app. Keep us posted if you encounter any other issues.
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How do I get rid of the"split screen" in my emails? I absolutely HATE IT!!!
I want the option to open up the whole page of I want to... Or not!?!?!!!
Hi,
After you open an email, in the lower right corner over the Settings cog wheel there is a small square icon. Tapping it will enlarge the screen.
Thank you!
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What’s going on
On ios 13 when i swipe to another screen then swipe back the aol program reloads the whole email box and not back to the email I had opened
Hi,
Thanks for letting us know. Please try a quick uninstall and reinstall of the AOL app.
Thank you!
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Tell me how to delete my dead spouse's email account
Hate this site.
I want to delete the account of my DEAD wife. I have not been able to do it
I have used aol for more than 20 yrs. coming to hate itHi,
We’re very sorry for your loss. Please review this help article for information on how to cancel an AOL account of a family member who has passed away: https://help.aol.com/articles/account-management-cancel-or-reactivate-your-aol-account
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Rdoar latency issue
iPhone 10, latest iOS version, latest aol app; aol “not permitted” in iPhone settings, so as not to appear under “mail” icon on iPhone main page.
Issue: when aol. App is closed, any email received will cause iPhone to “ping”, and number in red bubble will appear in aol. Icon to signify receipt of mail; on main iPhone page, image of e-mail will briefly appear, and if I touch that image, I will be taken to mail in ‘new mail’ box in aol. App.
However, if i am on main page, and aol. Closed, and I receive e-mail, iPhone will…
Sorry to hear about your experience. Please try the following actions: uninstall the app, restart your mobile device and reinstall the app. Keep us posted if you encounter any other issues.
Thank you!
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I have a couple of troubleshooting steps for you that should resolve this issue:
1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
2. Restart your mobile device
3. Uninstall and reinstall the app with the latest version
4. Lastly, switch the internet connection from WiFi to mobile data -
Please remove the account, then manually re-add it by following the steps from the article below (Click on Setup Manually to see the steps): https://support.apple.com/en-us/HT201320
In the process of manually adding the account, please use the IMAP settings outlined in the Step 2 section of the following article: https://help.aol.com/articles/how-do-i-use-other-email-applications-to-send-and-receive-my-aol-mail
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Forwarding mail
How do I send and forward e-mails from my mobile device!
Sending mail from the AOL app lets you get in touch with your contacts even when you’re on the go. Learn more: https://help.aol.com/articles/send-forward-and-reply-to-messages-in-the-aol-app-for-ios
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