Skip to content

AOL App for iOS


Aol App


This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!

This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.

Tell us how we can improve your AOL App experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.


  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

302 results found

  1. Replying to a person’s email

    Why is the sender email address not shown when replying to the original sender’s email? I have to fish it out of my contacts. Especially if there are multiple addressees as in a reply all message.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Responded  ·  Product Support responded

    Hi there. That should not be the case. I have a couple of troubleshooting steps for you that should resolve this issue:

    1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    2. Restart your mobile device
    3. Uninstall and reinstall the app with the latest version

  2. My account

    You keep sending my Washington post emails to spam. They are not spam please send the Wash Post emails to my account. do not send them to spam

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Settings  ·  Admin →
    Responded  ·  Product Support responded

    If you see emails wrongfully directed to your Spam folder, select the email and click “Not spam” to redirect it to your inbox.

    For advanced settings, go to mail.aol.com on a desktop computer and create filters under Mail Settings. You can filter incoming mail to go to the folders where you want them — or, make unwanted mail from specific senders go straight into Trash or Spam. Note: You can create up to 50 filters. 

    To learn more about your Mail Settings and Spam in this AOL Help article: https://help.aol.com/articles/aol-mail-spam-and-privacy

  3. We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    2 comments  ·  Mail  ·  Admin →
    Responded  ·  Product Support responded

    Unfortunately, the feature about editing folders is not available using the AOL App. In order to manage your folders, please access mail.aol.com from a desktop computer.

    Here’s how to add an account:

    1. From the bottom of the main menu, tap the Settings icon.

    2. Tap Manage Accounts.

    3. Tap Add Account.

    4. Enter your AOL username and password.

    5. Tap Sign in.

  4. We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Responded  ·  Product Support responded

    I have a couple of troubleshooting steps for you that should resolve this issue:

    1. Clear the app’s cache
    2. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    3. Restart your mobile device
    4. Uninstall and reinstall the app with the latest version
    5. Lastly, switch the internet connection from WiFi to mobile data

  5. Aol

    why your email can only be accessed using only wifi

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Mail  ·  Admin →
    Responded  ·  Product Support responded

    Please follow the steps provided below:

    1. Launch the Settings app from your Home screen.
    2. Tap Cellular.
    3. Tap the switch next to the AOL App to turn ON cellular data usage.

  6. Saved News Articles

    I inadvertently save news articles and now I have tons. How can I delete or remove them?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  News  ·  Admin →
    Responded  ·  Product Support responded

    You will have to go to the Saved tab, from the News section, and click again on the Save article icon.

  7. Half my contacts disappeared

    When I type the first few letters in the aol email address line , all my long time contacts don’t appear. In fact all my long time contacts and email addresses have disappeared in the contact area. What is going on ??

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Mail  ·  Admin →
    Responded  ·  Product Support responded

    I have a couple of troubleshooting steps for you that should resolve this issue:

    1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    2. Restart your mobile device
    3. Uninstall and reinstall the app with the latest version

  8. Logging out of emails

    Have an icon to log out if emails either on the screen for reading emails or in settings. It is well neigh impossible to find how to log out.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    12 comments  ·  Mail  ·  Admin →
    Responded  ·  Product Support responded

    To sign out please follow these steps:

    1. Go to Settings, the gear icon
    2. Manage Accounts
    3. Edit and then tap Remove

  9. Support List Unsubscribe

    For emails senders that include list unsubscribe info, why not include a one click unsubscribe option?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Mail  ·  Admin →
    Responded  ·  Product Support responded

    While we do our best to provide the most relevant information and solutions to our members, we can only provide assistance for AOL App.

    If you receive spam emails from AOL email addresses, and you wish to unsubscribe, please go to marketingpreferences.aol.com

  10. Emails - Photos/videos

    Literally 9/10 times i try to send a photo or video (under the file size limit obviously) they never make it to other person... the email goes fine but with no attachments.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Mail  ·  Admin →
    Responded  ·  Product Support responded

    Please try switching the internet connection from WiFi to mobile data or vice-versa to see if the issue persists. Also, try sending a test email to your own email address to see if you’re receiving it and make sure you don’t attach files that are larger than 25MB.

  11. Obscene emails

    I emailed you explaining to you that I'm getting disgusting dirty , obscene emails sent to me by someone that signed me up to these websites . Instead of trying to investigating this issue , I was told to change the settings on my account. Even if I do that, the person knows my email address & will continue to send this garbage to me but all I'm told is to do is change my settings !! Really ?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Mail  ·  Admin →
    Responded  ·  Product Support responded

    We are truly sorry for your inconvenience. In order to secure your account, we recommend you to change your password and your Account Security Question.

    Regarding spam emails you receive, for advanced settings, go to mail.aol.com on a desktop computer and create filters under Mail Settings. You can filter incoming mail to go go straight into Trash or Spam. Note: You can create up to 50 filters.

    To learn more about your Mail Settings and Spam in this AOL Help article:
    https://help.aol.com/articles/aol-mail-spam-and-privacy

  12. email icon on drop down missing!!

    Help...have always used to send an article I find by email on the drop down when hitting the square & arrow up top on the right side of the page ...and the email icon isMissing!!??
    I don’t use the cloud or Airdrop and this is very frustrating and used to be very easy to send by email
    to a friend...WHAT HAPPENED? Why is the email icon missing?
    PLEASE PUT IT BACK or I will have to change to another system entirely!!!

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Settings  ·  Admin →
    Responded  ·  Product Support responded

    Please make sure that you have your AOL account added to your device. To do that go to Settings > Passwords & Accounts > Add account.

  13. Responded arrow

    When responding to mail on my iPhone the arrow used to show. Now is only shows when responding from the PC. Why?????

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Mail  ·  Admin →
    Responded  ·  Product Support responded

    I have a couple of troubleshooting steps for you that should resolve this issue:

    1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    2. Restart your mobile device
    3. Uninstall and reinstall the app with the latest version
    4. Lastly, switch the internet connection from WiFi to mobile data

  14. Search email on iPhone X

    The search does not show up when I tap the envelope as the help says.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Mail  ·  Admin →
    Responded  ·  Product Support responded

    If you are not seeing the Search field, you might want to drag down in your inbox for that feature to be visible.

  15. We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Responded  ·  Product Support responded

    Stay on top of your email, news, and weather while on the go! Learn more about the AOL app and download it from the App Store. The AOL app is available for iOS devices running iOS 9.3 or higher.

    1. Open the App Store on your device.
    2. Tap the Search icon.
    3. Type “AOL” in the search field.
    4. Tap Search.
    5. Next to AOL: News Email Weather Video, tap Get.
    6. Enter your Touch ID or Apple ID, if prompted.
    7. Tap Open.

  16. We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Mail  ·  Admin →
  17. Canceling my account

    Have nice thanksgiving

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    Responded  ·  Product Support responded

    Learn how to change your AOL paid subscription, cancel your AOL paid or premium subscription or terminate/delete your AOL username. Follow this link for info: aol.it/W76cYJ

  18. We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Mail  ·  Admin →
    Responded  ·  Product Support responded

    I have a couple of troubleshooting steps for you that should resolve this issue:

    1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    2. Restart your mobile device
    3. Uninstall and reinstall the app with the latest version
    4. Lastly, switch the internet connection from WiFi to mobile data

  19. Le

    Les vidéos ne sont pas lues automatiquement à l'ouverture des messages.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    1 comment  ·  Mail  ·  Admin →
    Responded  ·  Product Support responded

    1. In the bottom navigation menu, tap the Settings icon.
    2. Under App Settings, tap Video Autoplay.
    3. Tap the Video Autoplay toggle button to turn video autoplay on.

  20. Personal Code

    iPhone won’t let me put in AOL Code they sent me.

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    0 comments  ·  Mail  ·  Admin →
    Responded  ·  Product Support responded

    Please change the connection type from WiFi to cellular data or vice-versa. If you encounter issues after this, please try a quick uninstall&reinstall.

  • Don't see your idea?

AOL App for iOS

Categories

Feedback and Knowledge Base