AOL App for iOS
Aol App
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Tell us how we can improve your AOL App experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
301 results found
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Insensitive advertising
My wife passed away a month ago. Ever since then the pop up adverts at the top of the emails in my inbox are often to do with funerals. This is rather insensitive.
Our deepest condolences, Ad results are typically based on past search or email history. You can hide or remove the Ad’s following the steps here:
https://help.aol.com/articles/ad-free-aol-mailPlease feel free to reach back out to us via help.aol.com in the future.
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Dual names
Received receipts for someone who has my same email address who lives in another state
It’s impossible for multiple users to have the same email address. If you are receiving emails that are destined to someone else, there are a few thing you can do:
Notify senders – Tell known senders about their mistaken or excessive emails;
Filter emails – Automatically send emails from an address or domain to a separate folder;
Mark their emails as spam. -
This is all ********!
I do NOT have Verizon nor did I give Verizon permission to access my personal information! You need to STOP confusing people and releasing our information to others without our permission!
Thanks for reaching out.
We have a dedicated team to address this type of inquiry. Use the steps below to contact a specialist:
Go to our Privacy Policy and select your country: https://www.verizonmedia.com/policies/xw/en/verizonmedia/privacy/intl/index.html
Scroll down to the bottom and complete the Privacy Form. -
Passwords
Reset my password and lost all inbox emails
Oh no, let me try and help you now.
Please send a request for restore of your emails to aolmailquestions@aol.com
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Could you please provide us with more details of the issue you’re experiencing?
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Thanks for the feedback! It’s so nice to get positive reinforcement from our users, as you are the audience we are working hard every day to serve. We really appreciate the time you took to send your note. Thanks again and have a fantastic day!
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Emails dropping attachments
I am attaching some photos to an email and they are not be sent. I did not get an Error messgae or anything. Extremely annoying
I have a couple of troubleshooting steps for you that should resolve this issue:
1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
2. Restart your mobile device
3. Uninstall and reinstall the app with the latest version
4. Lastly, switch the internet connection from WiFi to mobile data -
AOL Iwatch app
The Iwatch app is not working at all just keeps on loading and that is as far as it gets
Thank you for reaching out. We are unable to replicate your issue. Can you please try deleting the AOL App and then reinstall it?
If the issue persists our engineers will need to further investigate. Would you be able to please provide us with the following information:
- What version of the AOL App you have installed.
- What iPhone and iWatch you are using.Thank you!
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Outage?
Unable to sign in! “ aol unable till connect to their server” -
We don’t have a known issue. Sorry to hear about your experience. Please try the following actions: uninstall the app, restart your mobile device and reinstall the app. Keep us posted if you encounter any other issues.
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How to clear search history??
My privacy dashboard only takes me to a page where the myriad of apps others have chosen show how they use my input. No availability to clear or delete.
Thank you for submitting your feedback. Unfortunately, we are not sure what your comments were about and are unable to properly action your feedback. Could you please provide a bit more detail for us on what you’re commenting on? Thank you so much, and have a great day!
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For Chris: the arrow next to my emailaddress shuts the app down
As requested, I answer your email here. My iPhone, or in this case my iPad is up to date. I always install updates immediately. But as I mentioned before: when I answer an email(or start a new one) and click on the arrow next to my emailaddress, I cannot click on my *****@aol.com address, no, the app shuts down all together. So to sum up:
- this (i.e. the arrow next to my emailaddress shuts the app down) started after the last update of the app
- I deleted the app and downloaded it again
- As a routine I…I have a couple of troubleshooting steps for you that should resolve this issue:
1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
2. Restart your mobile device
3. Lastly, switch the internet connection from WiFi to mobile data. -
Created Folders
NO PROBLEM CREATING NEW FOLDERS
BUT HOW DO YOU DELETE THE CREATED FOLDERS ONCE YOU DONT NEED THEM ANYMOREWe are sorry, but this feature is not available on the AOL App. In order to delete folders, please go to mail.aol.com.
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We are sorry, but this feature is not available.
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We take your account security very seriously and make sure that our app is safe and secured.
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Gallery Pictures and captions below them.
Unable to read captions. They are blocked by all the gallery pictures covering the printing.
Sorry to hear about your experience. Please try the following actions: uninstall the app, restart your mobile device and reinstall the app. Keep us posted if you encounter any other issues.
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Photos
Why can’t I send photos from my iPhone to my AOL email?
We are sorry for the inconvenience. Could you please let us know what issues you are experiencing when trying to send photos?
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IPad update works poorly for AOL email ;(
Please fix AOL integration for iPad??????????????
I have a couple of troubleshooting steps for you that should resolve this issue:
1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
2. Restart your mobile device
3. Uninstall and reinstall the app with the latest version
4. Lastly, switch the internet connection from WiFi to mobile data -
Here’s how to add an account:
1. From the bottom of the main menu, tap the Settings icon.
2. Tap Manage Accounts.
3. Tap Add Account.
4. Enter your AOL username and password.
5. Tap Sign in.
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Glitchy Notification Badge
The app badge would keep saying I have 1 unopened new email or say I have multiple new email. When I check it says the inbox is empty or it wouldn’t load any email and say there are no new email. Please fix.
Sorry to hear about your experience. Please try the following actions: uninstall the app, restart your mobile device and reinstall the app. Keep us posted if you encounter any other issues.
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How do I get rid of the"split screen" in my emails? I absolutely HATE IT!!!
I want the option to open up the whole page of I want to... Or not!?!?!!!
Hi,
After you open an email, in the lower right corner over the Settings cog wheel there is a small square icon. Tapping it will enlarge the screen.
Thank you!
- Don't see your idea?