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Tell us how we can improve your AOL App experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.


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302 results found

  1. Screen not responding to touch

    Page loads. I can see my emails but I can’t scroll down to see more not can I open an email or swipe left to delete

    Ad banner is also frozen.

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    0 comments  ·  Mail  ·  Admin →
    Responded  ·  Product Support responded

    I have a couple of troubleshooting steps for you that should resolve this issue:

    1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    2. Restart your mobile device
    3. Uninstall and reinstall the app with the latest version
    4. Lastly, switch the internet connection from WiFi to mobile data

  2. Where the &$%# is “mail”?

    How about a tab called “Login” or “Mail” where you can actually check aol email? What happened???

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    1 comment  ·  Mail  ·  Admin →
  3. It wasn’t broken!

    So, now, all that was good about the app is gone. I can’t read the type(yes, I adjusted the size), can’t search for flagged items and many more issues. I don’t know what you thought you were doing, but it is a HUGE FAIL!

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    0 comments  ·  Mail  ·  Admin →
    Responded  ·  Product Support responded

    Thanks for reaching out. I have a couple of troubleshooting steps for you that should resolve this issue:

    1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    2. Restart your mobile device
    3. Uninstall and reinstall the app with the latest version
    4. Lastly, switch the internet connection from WiFi to mobile data

  4. Pics

    Can we download pics ??

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    0 comments  ·  Mail  ·  Admin →
  5. Logging in

    This is to something that was posted on logging in on 5/7/19. I have tried deleting the AOL app and reinstalled it. I have tried backing up my phone and deleting and resetting my phone and I still can’t set up AOL mail. Every time I go into the app it states something went wrong try again later. I have deleted and reinstalled everything. Thanks

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    1 comment  ·  Mail  ·  Admin →
    Responded  ·  Product Support responded

    Are you able to log in by going to mail.aol.com using an external browser? If yes, please try switching the internet connection from WiFi to cellular data or vice-versa.

  6. Account spoofing

    My account is always receiving emails from myself. This is because my account has been spoofed and in the email you receive are people asking for money. Why not just be able to stop spoofing of your own account? Or when I send a copy of the email to your customer support, actually doing something about it.

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    0 comments  ·  Mail  ·  Admin →
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    0 comments  ·  Settings  ·  Admin →
    Responded  ·  Product Support responded

    Thanks for the feedback! It’s so nice to get positive reinforcement from our users, as you are the audience we are working hard every day to serve. We really appreciate the time you took to send your note. Thanks again and have a fantastic day!

  8. Delete email from lock screen banner

    When I select “Delete” from the options for an email on the lock screen banner notification, the email still shows up in my inbox as “Read” and does not delete. I then have to delete it from the inbox, making an annoying extra step.

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    0 comments  ·  Mail  ·  Admin →
    Responded  ·  Product Support responded

    I have a couple of troubleshooting steps for you that should resolve this issue:

    1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    2. Restart your mobile device
    3. Uninstall and reinstall the app with the latest version
    4. Lastly, switch the internet connection from WiFi to mobile data

  9. Replying to a person’s email

    Why is the sender email address not shown when replying to the original sender’s email? I have to fish it out of my contacts. Especially if there are multiple addressees as in a reply all message.

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    Responded  ·  Product Support responded

    Hi there. That should not be the case. I have a couple of troubleshooting steps for you that should resolve this issue:

    1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    2. Restart your mobile device
    3. Uninstall and reinstall the app with the latest version

  10. Support List Unsubscribe

    For emails senders that include list unsubscribe info, why not include a one click unsubscribe option?

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    1 comment  ·  Mail  ·  Admin →
    Responded  ·  Product Support responded

    While we do our best to provide the most relevant information and solutions to our members, we can only provide assistance for AOL App.

    If you receive spam emails from AOL email addresses, and you wish to unsubscribe, please go to marketingpreferences.aol.com

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    1 comment  ·  Mail  ·  Admin →
  12. Le

    Les vidéos ne sont pas lues automatiquement à l'ouverture des messages.

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    1 comment  ·  Mail  ·  Admin →
    Responded  ·  Product Support responded

    1. In the bottom navigation menu, tap the Settings icon.
    2. Under App Settings, tap Video Autoplay.
    3. Tap the Video Autoplay toggle button to turn video autoplay on.

  13. Accessibility problems

    Please reinstate the microphone in the IOS onscreen keyboard. I rely on dictation when writing. Now I need to dictate a note in another program and then cut and paste it into the AOL email app.

    Also, there is no comma on the iOS onscreen keyboard in the email app, making it very difficult to send to more than one person.

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    0 comments  ·  Mail  ·  Admin →
    Responded  ·  Product Support responded

    The comma is added automatically after you select an email address and make sure that you have the latest version of iOS and for the AOL App regarding the issue with missing your microphone.

  14. Was macht die Einstellung „Entladen“?

    Weiß jemand, was es mit

    Einstellungen → App-Einstellungen → Benachrichtigung → Entladen

    auf sich hat?

    Screenshot:
    https://share-your-photo.com/img/aa8d19cfd0.jpg

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    0 comments  ·  Settings  ·  Admin →
    Responded  ·  Product Support responded

    Thanks for your reply, this is to get “The Rewind” news notifications for the day. It’s like a daily rerun of news. You can turn it off by going to Settings > Notifications > News and unchecking the Rewind.

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    1 comment  ·  Admin →
  16. Enable cooks

    Does anyone know how to enable cookie on aol

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    Responded  ·  Product Support responded

    Please follow the steps provided below:

    1. From your home screen, go to Settings > Safari.
    2. Make sure Block All Cookies is turned off. Once this is set, you can log into the AOL App again.

  17. Buggy app and /w lousy browser

    This AOL app is a no QA and a very low quality app. When When the hotspot was activated in the phone, you could not change the mailboxes. When opening the browser from the link inside mail. The browser wasn’t working correctly. Please fix these bugs.

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    0 comments  ·  Mail  ·  Admin →
    Responded  ·  Product Support responded

    I have a couple of troubleshooting steps for you that should resolve this issue:

    1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    2. Restart your mobile device
    3. Uninstall and reinstall the app with the latest version
    4. Lastly, switch the internet connection from WiFi to mobile data

  18. Spam control

    Please give us back the option to “Allow these specified email address only”.

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    1 comment  ·  Admin →
    Responded  ·  Product Support responded

    Due to recent adjustments to the AOL Mail platform, the Spam Settings customization, are no longer available. We apologize for the inconvenience. In order to block a specific sender, go to Options – Mail Settings – Spam Settings, from a desktop computer, and add the email addresses in the box below “Block Mail from Addresses I Specify”, then click Save Settings at the bottom, and in case you receive unwanted emails in the Inbox, mark them as Spam.

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    0 comments  ·  Settings  ·  Admin →
    Responded  ·  Product Support responded

    To enter your Cc or Bcc just click on that button located on the right side of the “To” field.

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    1 comment  ·  Settings  ·  Admin →
    Responded  ·  Product Support responded

    Once you’re viewing the news tab if you tap Home to return to your home screen the next time you go into the app it will start on news instead of mail.

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