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Tell us how we can improve AOL. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
263 results found
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Unable to Delete a specific favorites from the AOL Webmail
Cannot delete any favorites from my favorites list. It will allow me to edit a favorite but will not delete one. When trying to delete one it gives an error message saying "cant do try again". Never will it let me delete any. I have spent two hours on phone with AOL tech support and they were not able to solve the problem. Supposedly they have documented the problem and I am to receive an email from aol when this problem is figured out and resolved. Date 8/18/2026
104th ranked -
check box numbering is so random it is useless. Allow customer to select a number of emails to rweview. Currently done randomly.
email deletion is Poor at best. It randomly selects a number, I've seen 40 to 445. Allow the user to select a #.
104th ranked -
recent changes to aol mail are not good!!!!
New changes are not user friendly. It's difficult to search. Our logo appears HUGE. It's difficult to delete unwanted text. The changes are not an improvement
104th ranked -
Fix your comment posting. It continually rejects comments like, "I agree." Pretty innocuous for a rejection.
AOL Comments are not rejecting all comments. It's rejecting comments like, "I agree" and other innocuous comments fully compliant with your terms of service.
33rd ranked -
Where did the Comments sections go at the end of each article? I've not seen them for weeks now.
Where did the Comments sections go at the end of each article? I've not seen them for weeks now.
104th ranked -
How about some news from FOX and Newsman!
Rarely any more neutral or conservative news; I generally don't bother to see because it's all liberal news.
56th ranked -
Need more than 1000 bock emails.
100 blocking is not working, need more.
56th ranked -
I am unable to comment on anything. Why is that?
i have not been able to comment. Why?
25th ranked -
Switching betw my 2 AOL email addr(1 pers- 1 bus) takes 8 clicks or more. Used to be 2. HELP
Switching betw my 2 AOL email addr (1 pers- 1 bus) takes 8 clicks or more. Very slow. Used to be 2 clicks and instantaneous. . HELP I have to do that many times per day
104th ranked -
unable to comment
When trying to comment to an article, the website is asking us to login. when we hit the login button, the page goes back to the same article and it's asking us to login again in order to comment. Issue seems to be ongoing for months now.
33rd ranked -
I can no longer see the comments on aol news. I can no longer make comments on aol news. Any idea why?
I can no longer see the comments on aol news. I can no longer make comments on aol news. Any idea why?
56th ranked -
Why doesn’t aol news story comment section not work properly? When I click on likes and replies it no longer takes me to my comments like be
Why doesn’t aol news story comment section not work properly? When I click on likes and replies it no longer takes me to my comments like before.
5th ranked -
I can’t post comments and I have tried all your remedies- so can you fix it or are u technically unable.
I can’t Post comments on your News Articles and I have no Policy violations. I have tried all your recommendations and still no results. It is only on my phone not desktop top. Can you fix it or is your SOFTWARE-so broken that u can’t?
56th ranked -
'AOL Help is no help.
Support personnel are powerless.
56th ranked -
Restore comment section
Please restore comment section as well as the ability to comment on stories. Why was it removed in the first place?
56th ranked -
The Comments do not come up when you click on the box
The comments do not show up in the articles when you click on the 'Show Comments' box, or the convo box above. According to other posters, this has been going on for weeks...where is your customer service tech support? I called a few days ago and was told that it was a bug you were working on that should be fixed shortly. Not fixed yet.
56th ranked -
each entry should have a link for reader comments.
provide link for reader feedback.
104th ranked -
Ad mail
Contacted AOL and was advised to submit a feedback for AOL ad mail popping at first part of the inbox. The Ad mail could not be deleted
104th ranked -
Emails now have 2 or more ads that intrude upon me despite my being a paying member
My inbox shows ads that displace my quick access to emails, but mostly, when screen sharing for my education sessions, clients will not trust me because I am whoring out ideas that I am not allowed to do!!! This devalues any pretense of AOL being impartial or being useful to real users of their service.
104th ranked -
Joe in Romania really helped out very much.
I'm glad that I have AOL assist. It's a big weight off my shoulders and Joe was great.
104th ranked
- Don't see your idea?