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Tell us how we can improve AOL. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
231 results found
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Review criteria for blocking SPAM
I believe AOL should initiate a review/upgrade of its screening program to block/minimize SPAM. In less than 2 months, I have received over 40 suspicious emails, all relating to cloud storage. With only 1-2 exceptions they have originated with different senders. It is my view that they were all so clearly and obviously fraudulent that even a marginally effective screening system should have blocked them. I talked to an AOL representative, asking for an email address to which I could send copies of the suspicious messages for review by someone in Technical Support to better display the nature and extent…
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AOL Desktop Gold
AOL Desktop Gold, has some error and latencies cannot sign in on the software application and need to wait for the next update. I hope that AOl will gave us notification once the update was already done so that we can use the AOL Desktop Gold
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Post comments
Why can't I post a comment on an AOL news article?
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91st ranked
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"Login.aol.com/account/challenge/password" not working in AolShield or Firefox or any other Windows XP browsers.
10-6-25 "login.aol.com/account/challenge/password" stopped working after password typed and NEXT depressed. Turning circle icon that will last as long as you let it, hours . . . Windows XP OS, AolShield, Firefox, Chrome, Opera all do the same thing. AOL software for "login.aol.com" has been changed to lock out Windows XP OS browsers. Why? It has worked for years! Can AOL fix it, Yes or No? So far all I get from Technical Support is no!
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Comment section hasn't worked as it should: When I click on likes and replies it no longer takes me to my comments like it did before.
Comment section hasn't worked as it should: When I click on likes and replies it no longer takes me to my comments like it did before.
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Emails that others are forwarding to me are not getting to my inbox. Others are getting a not deliverable message when they try.
For some reason, people sending me emails are getting "undeliverable" notices when they try to forward something to me. They can cut and paste into a newly composed message or they can reply or reply all but forward is not making it to my inbox and I am missing important stuff. Please do not tell me to call the 800 number where I can pay you to fix this - this is a bug and needs to be fixed without my funding.
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Customer service is buns
Customer service was horribly rude and unhelpful. Funny that I was told paying for the subscription was not worth it because there is no difference in service. They refused to elaborate on what benefits the subscription gets. They tried to speak over me many times as well after expressing frustration that waiting ten days for a call back was unreasonable. I was told to wait longer. Their customer service is non existent.
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Why doesn’t aol news story comment section not work properly? When I click on likes and replies it no longer takes me to my comments like be
Why doesn’t aol news story comment section not work properly? When I click on likes and replies it no longer takes me to my comments like before.
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91st ranked
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91st ranked
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Comments
If you won't allow comments on articles of this Mr. Kirk then STOP posting them. Even on some others it says this many have commented but you can't get there to read or add your own comments, WHY?? Have you gotten so afraid of the guy that is supposed to be protecting the United States that you take away OUR FREEDOM OF SPEECH??
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Story Correction - Oncor Statement on Inaccurate Land Purchase Release
We’re reaching out from Oncor Electric Delivery. We recently read your story “Oncor acquires big tract of land south of Dallas for new substation” (https://www.aol.com/news/oncor-acquires-big-tract-land-153244979.html), and we’d like to call your attention to the statement below regarding the inaccurate land purchase release. The story shared within your repost has been removed, can you please pull down or update the article accordingly? You can reach Oncor Communications at 877.426.1616 or roxana.rubio@oncor.com
CORRECTION REQUESTED
For additional information, contact:
Oncor Communications: 877.426.1616Oncor Statement on Inaccurate Land Purchase Release
DALLAS (September 15, 2025) — Last week, a press release was distributed…
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For about three days I've had a problem receiving replies to my comments on articles. The notifications seems to get stuck.
For about three days I've had a problem receiving replies to my comments on articles. The notifications seems to get stuck.
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I can't get the REPLIES to my comments after AOL's news page articles. Ur tech can't help. Said to notify you this way.
Long time avid user of COMMENTS section of AOL's news page, after each article. For 2wks I am notified I have multiple replies to my comments, but can't see them but can see already read replies several days old. Is AOL having a technical problem with the Comments section? Your chat tech said he can't help, suggested this. Using Win11 on AOL Gold. I tried reinstalling Gold without solving my problem.
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When commenting in the community,
I no longer receive notification by email of likes or replies.
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It is hard to find the Replies people make. This problem started 3 weeks ago.
At the end of an article, I click on "Show comments", and then click on the bell icon to see replies people have made to comments I made. But, about 3 weeks ago, when I click one on of the replies, AOL does not get me to that reply. It opens the article and then stops. If there are only a few comments, I can skim each one until I find the reply to my comment. But, if there are a few hundred comments, it is difficult to find that reply.
3 weeks ago, AOL would go to the old…3rd ranked -
91st ranked
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can't see my comments on my newsfeed
when clicking on reply too button i don.t get to the screen that shows my comment so i can rereply
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STORY CORRECTION NEEDED
Thank you so much for sharing this sweet story (https://www.aol.com/cheetahs-named-taylor-swift-travis-160000422.html) and bringing attention to wildlife trafficking.
PEOPLE is updating their version as we speak as the information should be attributed to Jenny Lynn Robinson vs. Simon Noel. Thank you in advance for your help!
91st ranked
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