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25 results found

  1. We're glad you're here

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    Responded  ·  Product Support responded

    Thank you for your patience while we reviewed your feedback.

    We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.

    Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.

    I’m here to help if you still need assistance or have additional questions.

  2. Have operators who can help you. I was disconnected 3 times by operators who couldn't help me "transferring" me to someone who could help.

    Have an actual phone number someone who needs help could call. Your transfer system is non existent. I told the second person who was going to transfer me that I was disconnected. She promised I would not be disconnected. Of course I was disconnected because your ability to connect is non existent. I had a case number # 16246597. Axel, Joyce and Rain all promised I would not be disconnected and there would be someone on the other end to help me. NEVER HAPPENED ! Your customer service has proved to be nothing but an exercise in futility. Tomorrow I…

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    Thank you for your patience while we reviewed your feedback.
    We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.
    Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.

  3. rude and unhelpful chat

    go out of business. Oh yea I guess you just sold
    I have been a paid customer for year.

    that will change

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    Thank you for your patience while we reviewed your feedback.
    We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.
    Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.

  4. We're glad you're here

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  5. smtp.verizon.net port 465 not working

    can't sent emails, get error smtp.verizon.net port 465 not connecting to server. contact ISP. Please help

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    1 comment  ·  Admin →
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  6. Capital One Credit Co says that AOL Web service is in Compatible with Capital One..WHY IS THAT????

    wHEN doing on line banking with Capital one Credit Card Services, they told me that Capital One Web Services is NOT compatible with AOL's Web. What disgusting development. I would like to know WHY????

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  7. Equality.

    How about treating every one equally . Half the comments that were posted were a lot worse then mine but you seem to overlook these's .Is it because there Democrat or Liberals and i'm not? Maybe i should save these comments to prove there is a problem with the way you treat conservatives .

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    Images and some comments will be flagged in our system prior to becoming public. Here are some reasons why your comments may be flagged: – Language (Examples may include: all caps, inappropriate words, etc.) – Suspicious IP – Any Image In order to create the best possible experience for everyone, we request that you abide by the AOL Community Guidelines, our core code of conduct, in all of your activities on AOL Services. For more information, please view our community guidelines: https://www.verizonmedia.com/policies/us/en/verizonmedia/guidelines/index.html

  8. your chat link doesnt work and tech support knows nothing

    why do i stay with aol i get no help or support

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    Responded  ·  Product Support responded

    Thank you for your feedback about the issue you are experiencing. Please try our 3 troubleshooting solutions: 

    1) Refresh your browser window 

    2) Clear Browser Cache

     If step 1 does not help, please try clearing your browser history, cookies and cache. In many cases, you can use the following handy shortcuts: 

    - Ctrl-Shift-Delete (Windows)
    - Command-Shift-Delete (Mac)

    For detailed instructions, please visit this help article and choose your browser: 
    How to clear cookies, cache, history and footprints in your browser: http://aol.it/1KTJUg6 

    **Please uncheck all items except those related to web browser cache, history and cookies. If you do not uncheck passwords, this step will clear any passwords stored in your browser, so you may be prompted to login to sites which previously kept you logged in automatically. 

    3) Try a different Browser 

    If steps 1 and 2 do not resolve the issue, please try using a different browser —…

  9. We're glad you're here

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    Responded  ·  1 comment  ·  Admin →
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  10. I have a serious problem and your help service is horrible. I'm ready to cancel my account.

    Your help service is horrible and unprofessional. I have a serious problem and can't get help.

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    1 comment  ·  Admin →
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    We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.

    Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.

  11. Help people need to really listen to people

    Help desk need to listen and forward correction when they are told something they tell you to do doesn't work

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    Responded  ·  Product Support responded

    Thank you for your patience while we reviewed your feedback.

    We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.

    Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.

    I’m here to help if you still need assistance or have additional questions.

  12. help dummies

    i am paying for a number of thing from aol when add up is not cheep why cant u have one thing going that help u with very thing that people need help with there computer at i afordable price

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    Responded  ·  Product Support responded

    Thank you for submitting your feedback. Unfortunately, we are not sure what your comments were about, and are unable to properly action your feedback. Could you please provide a bit more details for us on what you’re commenting on? Thank you so much, and have a great day!

  13. HELP should actually help. Still can NOT hide email address at login

    Received "help" on previous request, but it only helps with GOOGLE not AOL login. Come on ..... some here with AOL

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    Responded  ·  Product Support responded

    If clearing cookies did not help thos may mean that you have your password stored with in the browser settings. We suggest that you check your browser settings.

  14. Poor customer service

    Tried contacting AOL today, tried Chat would never connect, tried emailing would not ever work, called the Help Line and got a rep who really had no interest in helping me, got disconnected and was never called back by AOL, what a rough bunch of events, there has got to be a better way to contact the company we pay for such ****** customer service.

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    1 comment  ·  Admin →
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    Responded  ·  Product Support responded

    “Thank you for your patience while we reviewed your feedback.

    We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.

    Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.

    I’m here to help if you still need assistance or have additional questions."

  15. Here's an idea, why not have some type of progress message, when your consumers are on hold?

    I was on hold for 45 minutes with your on-line help, and over 30 minutes on the phone. is it possible to have some type of progress message, so that the consumer has an information on how close they are to getting to speak with a rep?

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  16. Return Help requests. Have someone that actually knows how to help.

    Have someone that actually knows how to help.

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    Thank you for your patience while we reviewed your feedback.

    We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.

    Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.

    I’m here to help if you still need assistance or have additional questions.

    You can see all available support options here: https://help.aol.com/contact/

  17. We're glad you're here

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  18. Run around when McAfee Doesn't Work and Damages my computer.

    5 months ago I installed the McAfee Security Suite on a brand new computer. It crashed the computer and I have spent several months rebuilding the OS. I reinstalled it yesterday and again it wasn't working. This time it said I wasn't connected to the internet. Since I was on remote desktop with AOL Tech Support I was obviously on the Internet. I was then sent to McAfee, who then told me I had to talk to AOL. Yes A RUN AROUND! McAfee also told me my subscription for the AOL McAfee was going to expire November 19, 2019. I…

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  19. What am I paying for I cannot get the help I was told would be available to me.

    Paying members need to get more service, period. At this point, I am seriously considering discontinuing my account with you and I have been with AOL for 30 years!

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    We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.

    Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.

    Please access this link and use one of the options to get in contact with our support line: https://help.aol.com/contact/

  20. my name taken off site

    my name is on the same site as a **** suspect. ***. *****

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